Very bad customer service. They promised to send a charger compatible to UAE but nothing received.
Their terms and conditions for the return and refund have extensive constraints (e.g. They charge 20% of the product price if you return it even sealed). Take home lesson: Do not buy again from this company.
Highly recommended online store, especially Maynard, the Customer Support Agent. He knows very well what his doing and he's so helpful.
Even if in some items their prices are high, we still choose to buy from them because they help us choose the best product for us.
Dear Liza,
Thank you for your review! We will forward it to Maynard so he is even more motivated!
We are always working on improving our services including searching for new suppliers to be able to offer competitive prices on every level.
We are looking forward to seeing you shop with us again soon!
Feel free to reach us anytime during work hours at +971 4 223 1780 or +971 56 33 88 642 for help or further consultation.
Have a great day, Zee, Customer Service Supervisor at Gear-up.me
I asked to cancel my laptop charger order and get my money back. The support service replied that they do not refund the money for the order, but can only provide a discount on another product. I consider it a violation of consumer rights
Dear Nikita,
Thank you for your review and feedback.
I am sorry for the misunderstanding you had with our agent. We have taken steps to improve our communication with customers to avoid this misunderstanding in the future.
We provide store credits for canceled orders to avoid cancelations fees imposed by payment gateways and VISA with Mastercard.
I can see that you have already received your order and it was cleared to your satisfaction.
Feel free to reach us anytime at +971 4 223 1780 or +971 56 390 5905 should you need any help or assistance with your next purchase.
Have a great day, Zee, Customer Service Supervisor at Gear-up.me
I recently bought a keyboard from here and it was a bit troublesome at first but they had a very good customer service agent named Maynard, he helped me through my purchase. My keyboard arrived with some keys out of the sockets in the box though, but at least it wasn't damaged. My order was received swiftly. Even though the prices here is higher than usual. In the end I got what I wanted.
Dear Adham,
Many thanks for your review. We are sorry that you have experienced some issue first but we are happy that it got resolved and you are enjoying your keyboard as it was meant to be enjoyed!
Please, note that you have 1-year warranty on your keyboard so if anything happens, please let us know.
Feel free to reach us anytime at +971 4 223 1780 or +971 56 390 5905 should you need any help or assistance with your next purchase.
Have a great day, Zee, Customer Service Supervisor at Gear-up.me
I have experienced fraud in dealing with Gear-up. I purchased a Samsung kiosk which comes in a screen + connection box.
What they send is only screen.
Upon raising a complaint about the missing box, they tried saying the price is for screen only. I produced their link through which I made the purchase. Nowhere on they could point out that it's a screen only price. Entire catalogue and link shows picture of screen and connection box.
I would urge buyers to stay away from the fraudster company. I am taking this company legal anyways.
Dear Kartik,
We’re sorry for any confusion caused by your recent purchase with us. We want to clarify that it was never our intention to mislead you or any of our customers. The picture on our website was meant to illustrate the product and we apologize if this was not clear.
We assure you that the price you paid was for the screen alone, which is consistent with its market value. Our goal is to offer fair deals based on accurate market prices. We understand you were expecting both the screen and connection box for the price of the screen, but this was a misunderstanding based on the illustrative photo provided by the manufacturer.
We value your trust and are committed to ensuring our customers clearly understand what they are purchasing. We apologize for any inconvenience this may have caused and appreciate your understanding.
If you need further assistance, please don't hesitate to contact us at +971 4 223 1780 or +971 56 33 88 642, or send an email to support@gear-up.me.
Best regards,
Vincent, Customer Service Supervisor at Gear-up.me
One of their employee from support team has helped me throughout the buying process of my gaming PC. I am happy with my new PC because i could really select what I want in it so it has all the features I need for my gaming and video editing. Great service & support!
Dear Abdullah,
Many thanks for your review and words of appreciation! We love to build top-end and customized PCs and to help our customers to get their dream PC with peace of mind.
Feel free to reach us anytime during work hours at +971 4 223 1780 or +971 56 33 88 642 for help or further consultation.
Have a great day, Zee, Customer Service Supervisor at Gear-up.me
Excellent service, extremely satisfied with the sales transaction, and the customer service far exceeded my high expectations and request! Thank you for exceeding the typical customer service. It's very evident that this company cares and values their business.
Dear Ays,
Many thanks for your review and kind words. It is a pleasant experience to receive such recognition for our work especially in a time of many restrictions and difficulties!
We hope you are enjoying your ordered products.
We are looking forward to seeing you shopping with us again soon.
Have a great day, Zee, Customer Service Supervisor at Gear-up.me
I was buying a gaming PC for the first time and was not familiar with the technology and features. A guy from Gear-Up.Me has suggested the perfect gaming PC and gave me all the information about its features.
Thanks for all the support!
Dear Jessy,
Thank you for your review. Our PC build team is here to assist customers no matter how experienced.
We are happy that your PC fulfilled the expectations and you are enjoying it.
Please, Feel free to reach us anytime during work hours at +971 4 223 1780 or +971 56 33 88 642 for help or further consultation. We are here for you.
Have a great day, Zee, Customer Service Supervisor at Gear-up.me
Made an order on 9 October 2023 and today is 16 October 2023 and no delivery yet eventhough its mentioned in website its a 2-3 shipping period. When i made first order i suppose to award gear up point but i didnt even when i made the next order i asked them to update my gear up point and use it but no action and didnt accept it. When i made the second order ( payment at delivery) + order not yet shipped,, asked them politely to modify my order since its not yet shipped but they refused. Customer service is replying to you but based on my personal experience i had bad one.
Dear Saeed S,
We sincerely apologize for any inconvenience you've experienced with your orders and for the delay in our response to this review. Your feedback is invaluable to us, and we want to address each of your concerns in a propper manner.
Regarding the shipping delay for the 2 fan products in your order, we truly regret not updating you sooner. This oversight is not in line with the service standards we strive to maintain, and we understand the frustration it caused.
For the Gear Up points, we wish to clarify and assure you that the 81 Gear Up points for your order were credited to your account. Additionally, recognizing the inconvenience you faced with your previous order, we've compensated you with 100 extra Gear Up points. This adjustment reflects our commitment to your satisfaction and to rectifying the oversight.
We understand your disappointment regarding our inability to modify your second order. This decision was aimed at preventing further delays, as changes would necessitate reprocessing. We assure you, such situations are exceptional, and our team is dedicated to meeting our promised delivery timelines.
We hope this experience will not deter you from future purchases. We are eager to offer you the level of service and prompt delivery that you, and all our customers, rightfully expect.
Should you have any further questions or need assistance, please do not hesitate to reach out to us at +971 4 223 1780 or +971 56 33 88 642 during working hours, or send an email to support@gear-up.me.
Best regards,
Zee, Customer Service Manager at Gear-up.me
I got my first gaming rig built from Gear-up and it was very important that everything is spot on. These guys made it possible by matching my requirements and specifications. James was very patient and helpful with his suggestions. Delivery was on time and well managed. There's nothing more I could ask for, oh and they offer great after sales service as well.
Overview
gear-up.me has a rating of 4.3 stars from 114 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with gear-up.me most frequently mention customer service, online store and many thanks. gear-up.me ranks 8th among Computer sites.
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Dear Ismail, Thank you for your review and feedback.
We are sorry that your interaction with our customer service was not as expected. I investigated with them and found out that they offered you the UAE 3-pin cable for your charger but you refused to accept it.
Regarding our returns conditions, it is always evaluated based on the product's condition and the time frame of the return request. When there is any restocking fee it is used to cover the operation cost of the return of the product.
Please feel free to reach us anytime at +971 4 223 1780 or +971 56 33 88 642 during working hours and we will be happy to assist you! You can as well send us an email at support@gear-up.me Have a great day, Zee, Customer Service Manager at Gear-up.me.