FTDReviews 640

Love FTD, they always come through for me and whoever is receiving the floral arrangements is so appreciative and surprised at how beautiful the arrangements are.

You delivered the flowers to the wrong address, and I had to contact your customer service to resolve it.

The flowers were eventually re-shipped.

I would much prefer dealing with USA based customer service as the accents of your foreign staff are difficult to understand.

The bottom line is that my 93-year old mother received her flowers two days after her birthday.

That was very unacceptable to me.

Not very happy. My friends birthday flowers were frozen by the time they got to her having been delivered to the wrong house waste of my money.

Apparently, the recipient was extremely pleased with the arrangement. They are beautiful.

However, it's a bit concerning to receive a text from the delivery person saying the flowers were left on a fence post... Not 100% sure because the photo was a bit confusing. I was told the gate closed and they were unable to access the property. In any case, I'm grateful that the flowers looked great and eventually they made it to the person they were addressed to, I'm just a bit wary of ordering again from a service that doesn't confirm the flowers were at least left in an area where they couldn't potentially be stolen.

I ordered a "Happy Days" arrangement for my nieces birthday. I added on to the original arrangement with a balloon and extra flowers. The arrangement arrived on time, the flowers fresh and perky, and the birthday balloon was attached, however the arrangement was small, not in the happy face vase I ordered and obviously did not contain extra flowers. It was a $30 arrangement at the most, which I paid $80. I was terribly disappointed and let FTD know. FTD read my original review and contacted me to apologize and credited my account a portion of my cost. I am so happy! I have always had success ordering from FTD, and was so sad this go around. Obviously FTD reads their reviews and worked to resolve the issue I had. Thank you FTD!

When I ordered this arrangement the phot showed that it was smaller than what arrived. What a wonderful surprise. Thank you! Choice of flowers were outstanding.

The person the flowers were sent to, called us to thank us. They wanted to know where the flowers were made because they were so beautiful.

I ordered a standing arrangement for a funeral. Even though I ordered it one day in advance, the order was fulfilled... and beautifully. The family ended up using the arrangement for a community gathering as well as for a church memorium the next day. I appreciated the quick action and beautiful fulfillment!

The plant and photo box were delivered as promised.
But the photo of the actual plant type and its size. Are not what I saw on the website.
Kinda disappointed.
This was for a friend's mother who passed away.

My friends mom died and I wanted to send her a bouquet to let her know I was thinking about her. I checked a few sites and finally settled on FTD because they have been around a while and got good reviews. Prices were competative with other companies. My friend sent me a photo of the flowers and they were beautiful. She loved them. I'm so happy I chose FTD.

I asked for a Uncle ribbon and it said Uncle bad then I'd spoke to representative and had to change the sympathy card cause that was wrong and I asked for a red white and blue ribbon instead of Uncle and that never even got put on the flowers. Thank you.

The customer service was excellent and the flowers that I ordered for my mother's birthday was a great and delivered on time. Everything was such a great experience.

We were satisfied with the flowers, but I wish you would stop fishing for complements. I wish you would stop fishing for complements.

I ordered twice from FTD I would appreciate not receiving three charges on a credit card for one order Eventually - three became actual charges. A little frustrating to wait over a week though

The flowers were beautiful and lastet for three weeks. The chocolates were not from Lindt, but at least from Ferrero and seemed to have tasted very well

Paid for same day delivery, but flowers arrived late the next day. Recipient had already left the office so we didn't get until the third day.

The flower were wilted and greenery was dry and the arrangement only lasted 2 days.

Delivery was made on time. I had provided some instructions on the time of delivery. Those instructions were followed before delivery. The flowers were very fresh and beautifully arranged

My girlfriend said the flowers were beautiful. She just loved them. And they gave her a balloon too. I was happy because she was happy.

Flowers were just ok, not as beautiful as the picture. Additionally, we paid an extra $7 for a sentimental card & note; that was a waste.

I wasn't aware until after an inquiry was made for a delivery change that FTD doesn't use local florist. We were glad the funeral selection was delivered to our residence for the floral piece was tossed around in its box. One of the leaves were broke when we finally got it pulled out. With a little TLC except for the droopy broken leaf, we made the product presentable