Ferns N Petals (FNP)

Ferns N Petals is absolutely horrible! I placed an order on the 13th for a Valentine's Day delivery on the 14th, but nothing was delivered. When I tried following up, no one answered the phone, and my texts were completely ignored. I received no updates, and then, on the morning of the 15th, I got a message saying the order was "on the way"! It's a complete joke. This company is extremely unprofessional and unreliable. I highly recommend you avoid them and choose another service. These guys are a scam!

I used FnP back in 2016, and unfortunately, nothing has changed in 2025 — same terrible experience, same frustrating service.

I placed an order, but every time I tried to pay, the website showed "payment failed." I attempted four times, only to later check my email and see that my bank had deducted the amount all four times! When I reached out to their customer care via chat, they confirmed receiving my payment but their website still showed it as failed, repeatedly prompting me to retry. I asked about a refund for the extra three payments, but they outright denied receiving them and casually told me my bank "might" return the money in a few days. I trusted them.

After about an hour, their website suddenly updated the payment status to successful, and I received a confirmation email. But on the expected delivery day, I got another email from them saying, "Final intimation to make payment!" — even though the website showed everything as successful.

I tried reaching out through their chat support, but the chat link wasn't even working! Since I was on international roaming, I had no choice but to call them multiple times, only to be put on hold for 30 minutes, 15 minutes, and then disconnected each time! I wasted $50 just trying to contact them.

Finally, I emailed their customer service. No response.
They never delivered the order, never refunded the extra payments, and never replied to any follow-ups.

Absolute worst experience. Avoid at all costs!

I ordered a cake and flower bouquet for my wife's birthday.Never arrived on the birthday date.Their reason was heavy rains and hence delivery cancelled.I travelled from Airport to the house with no problems.Their intent was not honorable.Dont use this ever and i will never again

The flowers were not delivered. No proof that the delivery was attempted. Customer serVice was horrible.They advised me after tempting to deliver that the address was not correct and no refund. No proof of attempted delivery. Such bad customer service. Never use them better to use IGP who I have used previously.

Ordered this 3 KG Flamboyant Barbie Cake Black Forest. Order # ******** dated 9/18/3024. The cake got delivered damaged with the barbie broken. Contacted customer service and their response was its an one time instance, with no other resolution.
Choose a better company for your cake and flower or gift orders.

Please do not ruin your day and your family's with this company. I ordered a cake and flowers to be delivered to my mother who is in hospital, terminally ill. I begged them to deliver it on time and I paid 200 rs delivery charge plus 50 rs convenience on top of the flowers n cake. 2000 rs in dock and I just received a mail saying they attempted but couldn't deliver. The delivery guy never called and we tried calling the guy for more than 25 times no answer or switched off. I contacted their customer care for more than 10 times and they couldn't get in touch with the delivery person either but they simply refused to help or take responsibility. They didn't want to refund either. It's not just about losing 2000 rs but the anguish and follow up. I just wanted to send some flowers to my critically ill mother that she likes. I'll never forgive these people. Please do not ruin your peace and happiness. Order No: **********

On 18 December 2023, received flowers from FNP which are about to wither(one of the pictures enclosed but many of the flower petals have withered). Called them and received text later that FNP would deliver again but it was all a lie. Nothing was received. This web-site appeared to be scamming customers by sending sub-standard flowers and gifts. My order No with FNP: ******.

This is my second order with them and I'm aghast that they find some way or the other to screw up the occasion. Last time inspite of the explicit instructions that the delivery cannot be after 5pm, as the person receiving was leaving town they delayed it by 3 hours and the delivery went waste. They even refused refund as well.

This time they accepted a 7-9 am slot today, took extra money for that and didn't even bother to inform that they cannot meet the commitment. Only when I called now at 0930 they are saying they cannot deliver.

I'm feeling stupid going to them again. They have not even initiated a refund.

Placed an order today for a birthday with cake and flowers and a gift. Order was placed at 10 am with a promised delivery of 12 noon to 5 pm. At 4:15 pm, did a follow up and no response. After continuous follow up till 5:15 pm finally got a response that the order is delayed. The order was meant to be delivered to an office where everyone leaves by 6 pm. they then confirmed that the order will be delivered at 6:15 pm. later on follow up again, i have been told the flowers were not delivered to their warehouse and they cannot deliver the flowers offering me a discount of delivery fee. Company is a joke and i use to be a regular customer. Dont ever use FNP in uae as they are unreliable and uncoordinated and will spoil your special occation