Frontier CommunicationsReviews 173

In the sign-up process I got put on lengthy holds several times. The representative's voice was so garbled at times that I couldn't understand it. But when I complained, he ungarbled it. He asked for personal information that you normally don't need to provide when signing up for other types of accounts. It was very clear they were doing everything they could to discourage people from taking advantage of their very lowest-price offer. On the other hand, the 12-month deal does save me over $50 a month for 12 months. Their cheapest service is actually faster than my existing Spectrum account, which keeps going up substantially in cost every year. And I can always go back to some other provider if their service itself isn't a lot better than the sign-up process.

YOU CANT PAY YOUR BILL ON TOP OF THE FACT THAT THE ACTUAL SERVICE SUCKS, THE CUSTOMER SERVICE IS NON EXISTANT. I HAVE SPENT HOURS AND HOURS TRYING TO PAY MY BILL. NO SUCCESS.

Had Frontier internet installed middle of November. Cable still lays in yard and on sidewalk six weeks later. Next door neighbor had frontier installed last week. Buried cable at same time. My grass still has paint and flags and they couldn't figure mine needs buried also. I went online and complained. Was told someone would be out December 31 between 8-12. Waited until I got a phone call from installer who told me he doesn't bury cable and wasn't. Since cable was on sidewalk, promised to get rush order and call me back. No call back. Plus they send an email about every three days. These people are the worst.

From February of 2024 until today I have been fighting with frontier communications to stop overcharging me. I was promised several discounts and every month they would not be on my bill so I would call back. Each month I was promised that by the next month it would be resolved. I started getting these things in writing and recording phone calls. About a month ago when it still wasn't being honored I reached out to the FCC and the better Business bureau to file complaints. A representative from their corporate office reached out and I provided all of the written proof and she listened to all of the recorded phone calls, or so she said. Today she called me back and told me that they will not refund my money and they will not honor the discounts that they promised. Right or wrong is irrelevant and her excuse was that it doesn't fit their policy. I'm not quite sure how a consumer is supposed to know their private policies but any reputable business would stand behind and honor the promises of the representatives that they put in place to speak for them. Not frontier communications! Beware! Those Representatives will tell you literally anything to get you off the phone and they will honor none of it and it doesn't matter if you record it or document it or reach out to the highest level. They are aware of what they're representatives are doing by lying to customers, and she admitted that to me today but they have no intentions of honoring any of it and doing anything to make things right with customers. I am considering filling a class action if I can put together enough ppl who have experienced the same kind of things

Frontier review statement

I have had frontier Internet service on more than one occasion and have been generally satisfied with their product. My concern is with their customer service and my case there is a continuing issue of an erroneous account. That's not my address, not my phone number and not the current account that I was using, but still, the company continued to have issues with billing and we're unable to clear up the incorrect account. After trying several attempts, four to be exact, to fix this problem, it was never resolved. I still couldn't download their app and manage my account without it automatically loading the erroneous account. I decided to change back to another carrier. I did this very carefully. I was tedious in my making certain that I proceeded and covered all charges. I protect my credit fiercely (800+)Now months later they have on several occasions tried to bill a dormant account and notified me that the payment would not proceed. I have called them and made sure that I didn't have a balance.I even ask for proof via email that I didn't receive. I ignored the rest of their attempts now I have received a collection notice for $155 out of the blue threatening my credit rating. They sent me a return authorization through UPS for my equipment and I did so. Because they do not have a local place to return equipment which they have now charged me restocking fee and shipping fees. They also charged me an outstanding bill of some eight dollars, which is fine for a few days over my original contract date, but they have added some $60 as an early termination fee. I had no contract obligation. Have tried by contacting both the collection agency and frontier and have received no satisfaction and no clear understanding of how they can create a bill out of thin air and I have no recourse whatsoever. Except for the very first time at 70 years old to a squeaky wheel.

Two weeks ago I tried to retrieve my voice mail. However, it said the info I entered was incorrect.
My pin to retrieve it hasn't changed in over 15 yrs. When I called customer service all I get is a voice machine that takes me around & around. For 20 mins. I can't talk to a real live person. How can I reset my pin # if I they don't had people to answer the phone.
PS sales works perfect. Worse company I have ever dealt with in my 77 yrs on this earth.

We purchased Frontier Internet services from a sales advertisement which included after 90 days of activation you would receive a $200 Visa Gift Card. Our new service began on 1/2/2024, not receiving our $200 Visa Gift Card we called Frontier Communications on 5/2/2024 and inquired, our answer was we were not in the system as a fault of Frontier Communication but will receive the gift card in 2 weeks. Not receiving the gift card we called Frontier Communications on 7/7 and after 55 minutes on hold the Frontier rep stated then the card was activated on 5/2 but we were not eligible as we were late with June's payment in which we are enrolled with auto pay. I am requesting the 200 Gift Card and 1 year of service for free, if not I will sell this situation to our local television and newspaper distributors in which I have contacted already.

Have a Frontier Voice wireline.
Had 60 day outage.
That's SIXTY days of networking to get a Voice network repaired.
Total cluster $#*! of excuses from this carrier with zero natural disaster field technician or "Splicer" response teams.

********STAY AWAY FROM FRONTIER INTERNET!********

I called and cancelled my internet service on 6/3/24. I was informed that there is a $50 "re-stocking fee" for sending back the router that I probably have paid for 10 times over renting the modem over the years. I was also informed that I would be charged for next month services on a bill that wasn't even due yet. I asked the representative "why you would charge me for service I wouldn't even receive"? And she stated that it is in the terms of service, even though I have no contract. Well, I looked and cannot find any verbiage that states this. I have since filed a complaint with the Better Business Bureau and the FCC.

Frontier is horrible! I have called in multiple times over the last 3 or 4 months. It's always answered by someone with a STRONG Indian accent who repeats the same thing over and over again without hearing my issue. And when I ask for a supervisor I never get one. Sometimes they says they are transferring me and the calls drops, or I get some VM and no one calls back or I'm left on ETERNAL hold.

I feel frontier is in breach of contract not only did frontier start my install but then did not complete it for a week but now its been 4 weeks and I cant mow my yard because of your firber optic running accross my yard your causing be to be fined by the city for not mowing I have reach out to will the sales rep as well as managment that he referred me to and sent me to voice mail and never returned my call when I do get a hold of frontier people which has been several times Im always sent down a dead end and know response I was told when I signed up *** that it was not a contract **** and could be canceled anytime but now I find out its a 1 yr contract *** and the cable would be buried within 7 days its been 4 weeks Im going to contact an attorney if I dont get this resolved Best case is cancel my contract with no negetive reprocutions since you have not kept your word and If you cancel my contract it needs to be in writing (since your company is known liars) that there will be no negetive financial reprocutions to me or my credit.

Horrible service. My experience with them was half the time connection was down due to bad installation. They sent technicians to fix it and never resolved the issues. Paying for services not received, and the kicker is that they charge you a restocking fee for their equipment when you cancel. All they want is your money and do not care if you get service. DO NOT RECOMMEND.

WE had frontier internet installed. After the installation noticed the drywall ceiling in garage hanging down in 1 corner. Then the ceiling fell down. The technician was in our attic he complained of all the stuff we had in the atttic. My wife called frontier they gave us a damage reference #. The person was ABdul *******617.
He said he was coming to our house but it was 2 hours away. He never showed. 3 days later after numerous text and phone calls to ABDUL. He stated his technicians do not go into ceilings and case closed. Said he turned into frontiers insurance and other mgt people and they said no repair of ceiling not their fault, REALLY, The technician was in the ceiling his foot prints are there the stairwell was brought down. Etc. So ABDUL just bs you / does nothing and scams his way out. He said turn into our insurance for frontiers mistake. Abdul does ever scam in the book to avoid doing the correct thing. Just a terrible run company and employees.My wife has photos which ABDUL said not to send we did anyways then he said there was water damage there is none, scammer boy.

Extremely Disappointed with Frontier Communications

I was initially thrilled to sign up for service with Frontier Communications. However, my experience quickly turned sour and left me extremely dissatisfied.

I scheduled an appointment for a technician to install the service, and I eagerly awaited their arrival. I dedicated four hours of my day to be available for this appointment, but to my dismay, no technician showed up, and I received no courtesy call to inform me of any delays.

This lack of professionalism and disregard for customers' time is completely unacceptable. Waiting for four hours with no communication or resolution is a huge red flag for me. It's evident that Frontier Communications severely lacks in customer service, and this experience has left me deeply disappointed.

As a result, I cannot recommend Frontier Communications to anyone seeking reliable and respectful service. I urge others to explore alternative options, such as Spectrum Communications, which prioritize their customers' time and satisfaction.

In summary, my experience with Frontier Communications has been nothing short of disappointing, and I advise potential customers to seek services elsewhere.

If I could give a negative rating for customer service I would. I am requesting faster internet service (will pay) A tech was out to my house two weeks ago, he told me that the hardware was upgraded outside my house but the hardware inside was not. I needed to place a upgrade service call (tech couldn't do the upgrade). I made appt for Feb 16,2024 and no one showed up. I have been on the phone 90 min and still no resolution. Rep originally told me fastest speed avail is 6.1 Mbps and I told her that is not true because my neighbors have faster. She then said 45 Mbps is available and could be upgraded remotely, Then she said a upgrade tech needs to come out to my house for upgrade. No $#*!, they were supposed to be here today Feb 16. I am still on hold as I write this. Allegedly someone now coming out March 1. They will probably charge me the higher rate beginging today even though no one can come until March1. If there was an alternative I would take it in a hot second!

Frontier's online chat system is horrible and the people are made to take care of multiple customers at once, the associate asked me if I was using the web to access the Frontier website. HOW ELSE DO YOU ACCESS
A WEBSITE - absolute idiots

I wish I had read the reviews before diving into the horrible mess with Frontier Communications Internet Fibre, the story like everyone else goes: Called in on a Friday afternoon spoke with the Salesperson who was absolutely willing to sell me service, I requested Business Internet with a static IP Address, no problem. They came out the following Tuesday the tech James did the provisioning, I tested all looked good, 12 hours later I was experiencing errors and could not get connected to one of my clients of whom I was connected earlier that day. I called the next day and proceeded to be routed from one level one tech to another, all and all 18 different techs said I don't have a static IP on my account then proceeded to send me off the infamous auto attendant. Finally, I gave up. Called again Thursday same old story, I think they must enter in their system (Troublemaker) because all the calls from then forward they just laugh when you call and route you someone else. I finally got a trouble ticket on Thursday afternoon ticket #******* met Laural and hardy in the AM Friday morning, Tech Mike looked at the hardware and proceeded to unplug my working Cable Internet connection wire then plugging it into the LAN side of their Sagemcom router, I said what are you doing and he backed out out of the room, obviously he had no idea what he was doing, now Fred the other tech knew the router needed to be re-provisioned, took my work number said it would take about 2 hours, said I did not need to stay for that. 5 hours later I called since still nothing was working, the tech's notes said I just left the site, so they left. Not a company worth buying stock in, in fact the stock has dropped dramatically, sadly I have been promoting their service to many of my business clients, now I'm second guessing myself. If anyone reads this and has any influence, please tell them everyone goes out of business eventually with a 1.1 review rating.

I waited 1.5 hours on the telephone and 1.75 hours online (via mobile link chat) requesting support for internet services that are not working correctly. (very very slow/high latency). After spending indicated time waiting on telephone was provide with a message that I'd beconnected to a service representative, only to be placed immediately back on hold without speaking to anyone. After spending the indicated time waiting online I was disconnected from the customer Chat session with a final message indicating there was no one available to assist. I've come to expect this level of service from Frontier Communications, as they consistently fail to provided any meaningful level of support or resolution to customer reported service issues. I eagerly await other internet connectivity options, when available through other providers in this area to eliminate the terrible experiences (billing, change requests, performance and service issue resolution) I've had throughout the years and years of association with this company.

I have been with Frontier my entire adult life. Phone sevice and their slow internet service in the rual area I live in. Finally another company came in a installed fiber optic(100 times as fast as frontier for $40 cheaper per mth!) so I went to cancel my service. I waited to pay my bill after I had Conexon Connect install their fiber optic. This month I used Frontier for only one week. I called into cancel service and was told they do not pro-rate the internet portion of the bill so I will have to pay about $100 for one week of service PLUS mail the router back and pay another $50 charge for a total of around $150 for my final bill in which I only used for one week! - I had heard they got sued in a class action law suit because they lied about their speeds but did not get a notification concerning the law suit so missed out on it. Frontier can not be trusted and I only wish I had not had to use them for the last 20+ years! GOODBYE FRONTIER! Thanks for NOT showing your appreciation to a very long time customer!