Freepik

I'm extremely disappointed with Freepik. Their subscription system is a complete scam—they force you to link a card during sign-up with no option for a one-time payment. Even worse, if you try to unbind your card, your subscription gets disabled, yet they keep attempting to charge your card repeatedly. This removal of the option to unlink is fraudulent and completely unacceptable. Avoid Freepik if you value control over your finances.

I subscribed to the Freepik website, but two days later I received an email:We have analyzed your downloads and consider that your download pattern is fraudulent.
No mention of this law anywhere. No matter how many times I emailed them, they did not answer

I have a paid subscription with freepik, but over the month I have had an issue with my account that tech support cannot fix. When I download some of the videos there is a watermark, despite having a paid subscription. I have contacted them several times about the issue and they keep requesting the same information over and over, so it clear they are incapable of fixing it and refuse to refund the remainder of my subscription. Dishonest company, beware!

After subscribing to use their premium images, I downloaded one and it was of very poor quality. I contacted Freepik about it and included images for reference. Despite contacting them more than once, via email and social media, I didn't receive a response, let alone a refund.

I put all my artworks in FREEPIK to earn money as a contributor, but after a month of having a 1000+ assets of artwork in FREEPIK, they won't let me login to my account. They scam people to put your artworks in their platform then they will close your account. What a scam. Now my dashboard won't show and it's just a loading screen. I even emailed them to fix my account. But they just said that
"We are sorry to inform you that the support team is unable to provide more information about your case, please contact directly our copyright team at *******@freepik.com."

I've been a member of Freepik since 2016 and have loved the wide variety of resources for my design business. I've always found customer service to be helpful, especially on account enquires. If you're a designer you need Freepik in your life as it just saves sooo much time and your work will be super professional.

I bought an image using an advertised discount for $12. However, they charged me $180. I tried canceling the premium account online, but days later, it reverted back to a premium account. They won't let me cancel my account now saying they can't cancel it while my subscription is still active.

Stay away from this company. The only way around this appears to be canceling my credit card and getting another.

Extremely poor customer service. Rude and dismissive. Randomly cancelled my account a couple of months ago and just would not admit they had made a mistake. Was TOLD to create a new account and then lost all my saved libraries. Now to top of off, they are slugging subscribers with a 67% increase. This was all I needed to go elsewhere. Greedy and disgusting scammers.

Terrible experience as a contributor. Files stay under the review process for a month and you can't move forward because you are not sure if it's going to be accepted or not. Not a surprise - it's a Spanish company, all of them are more than slow...

I have been with this company for years, and they canceled my subscription, and forced me into a plan that's nearly 3 times the price. A company that doesn't grandfather their loyal customers, truly never cared about them. Greed changes people.