FootSmartReviews 38

This is a follow-up to my previous review concerning 4 pairs of returned shoes to Footsmart.
One pair of shoes was marked "final sale" and, when I requested a simple size exchange, the business refused and told me none of the cost (around $50) would be refunded.
I wrote about this very unpleasant experience earlier today in Sitejabber. Then, not long after my review was published, I received an email from Footsmart stating that the a "final sale" item had been refunded after all.
I find it less than encouraging that a bad review prompted them to do the right thing! This should have been handled differently from the beginning. Not a sufficient resolution in my estimation.

I ordered 2 pairs of boots, made sure they were the correct size because the site says "all clearance sales final!" Got the boots - brand spanking new in the box & fit like my old boots did! THEN I got an ad saying they were having a sale! Bought 2 MORE PAIRS of my favorite boots for a fraction of the cost retail! Ended up with 4 pairs of boots for the retail price of one pair! Received the second 2 pairs today & am extremely happy with FootSmart!

My mom ordered black/white floral Easy Spirit shows and received horrific-looking blue floral shoes. When I tried to help her exchange them to the ones she ordered, nothing in the shoe was available (no sizes or colors). Return would cost $10 and reading reviews here, she probably would not receive a refund. So we are keeping them...but will not order from here ever again. What a scam!

I ordered a pair of shoes that were on clearance on April 28. Their website said that they were doing inventory the last week of March into the beginning of April so it would delay orders. Since I was ordering at the end of April I figured everything was good and I would get things in a timely manner. Their website says one to two days for processing and 5 to 7 days to receive the order. That's a total of nine business days. It is now May 27 and my order has not even been shipped yet. I have emailed and called and been told that they are "sorry for the short delay". But they do nothing. After my last conference they offered me a discount code for 20% off my next order. NOT GOING TO HAPPEN! I had ordered these sandals specifically for a vacation in which I would be walking around in a warm climate a lot. I can't wear most regular sandals because there's no support in them. I figured ordering six weeks before vacation was plenty of time. But at this point I still don't know when they're coming. I am quite frustrated and angry. I would never order from them again and I would encourage you to think twice before ordering. If I could I would cancel the order and just get them from the manufacturer who has them on sale for the same price as what I paid through Foot smart. Horrible horrible service.

I've ordered 2 pairs of shoes from FootSmart. My credit card was charged right away. The very next day I've got a notification that my order was cancelled because they don't ship to Canada! I've got a refund but I lost $10 on the currency exchange rate. My opinion - absolutely unacceptable service.

I purchased some shoes totaling $56.00 which I returned the next day. I was refunded $43.05 No explanation where my $12.95 went and why they kept that amount. The tax was $4.05 and protection (whatever that is) $2.95 is all that showed on the refund. That totals $7.00 not $12.95 Very unhappy and would never buy from them again. BEWARE

This company is not willing to work with customers and stubbornly places policy in higher regard than their customers. I've bought shoes from many places and never been treated like that. Completely wasted $200! It's amazing they're still in business with all the competition out there today. Bought 2 pairs of boots, didn't fit, returned them in perfect condition and even paid $50 out of pocket because their cheap and outdated return form link for doesn't work properly, only to recieve a gift card that I can't use! I paid the shipping, the boots weren't worn, so what's the problem? Apparently they won't refund final sale items, and despite all the issues, the policy is more important than the customer. They don't mind screwing you even if you paid the shipping back. Disgraceful!

I have been suffering with bad knees and back pain so I purchased flip flops and white sandals with support from FootSmart. The flip flops were amazing but the sandals did not provide the right support for my pain and actually made my back and feet hurt WAY more than they did before wearing them once.
When I tried to reach out to Foot Smart to return the sandals (and ideally just getting a second pair of sandals), Foot Smart was firm, rigid, and cold in their repeated response saying that once the shoes are worn, they CANNOT be returned as wearing them even once voids the return policy.
I tried to explain how I did not have a crystal ball and was unable to know BEFORE wearing the sandals that they would cause me pain. However, as mentioned before, no matter what I said or how I pleaded, their response was rigid, and cold in their repeated response saying that once the shoes are worn, they CANNOT be returned as wearing them even once voids the return policy. They would not even offer a 50% refund. It was absolutely NOTHING! They get to keep my $100 for the sandals and I am left with sandals that I cannot wear and a VERY HORRIBLE experience with a company that clearly does NOT VALUE CUSTOMER SERVICE!

BEWARE BEFORE WHEN CONSIDERING ORDERING FROM FOOTSMART. You better know exactly what size you are and how the shoes will fit on your and make your feet and body feel BEFORE you order them. Otherwise, you will be stuck with EXPENSIVE shoes you cannot wear and a company that are COLD, SELFISH, UNEMPATHETIC THIEVES!

I ordered four pairs of shoes size 13 - 4E. Immediately after I placed my order, they changed their sizing system from specific widths to Narrow, Medium, Wide, XWide, and XXWide. As a result I got three pairs of shoes that were 6E and one pair that was 5E. The manufacturers still made spcific widths, but Footsmart decided to lump everything 3E and wider as the same width. None of these shoes fit properly. I have ordered shoes from them for 20 years, but never again.

I bought so many pairs of shoes and accessories from Footsmart online and recommended them to dozens of family and friends with foot problems. However, they will never get another cent from me and I will let all know how horrible their customer service has become. I had just received my latest two pairs of Vionic shoes in the mail. One pair was fine, the other I was in excruciating pain right away with because the cut was right on my bunions. I called to get a return shipping label and was told they are in total liquidation and there was no refund or exchange! I paid a lot of money for these shoes! Deplorable business practice!

I recently purchased a pair of Walking Cradles dress shoes, which I needed to return. I am told that they will not "approve" my return because the shoes were in a liquidation sale. I have never encountered such a scam. I am out $119.00 plus shipping etc. If you are shopping at Footsmart as I have done in the past, I would suggest ceasing and going to more reputable companies. If you do shop BUYER BEWARE. Read all the fine print, (I didn't see anything that would have alerted me to this practice) because at the end of the day the customer is treated with zero respect.

What I can say about their services and quality of shoes. I ordered a pair of shoe and the delivered on time. The quality of my shoes were amazing.