Fandango

Garbage company! Had to last minute cancel my movie and concession tickets. Movie tickets...no problem, immediate credit via e-mail. Concession is a bunch of tricks, no easy way to get credit. 1st I send a help message 14 minutes before the movie started, 11:16 for a 11:30 movie. Then I jump on a chat which is finally answered minutes later, give all the details, host says to hold on, they will confirm details and never answered back. Finally get an email back 1.5 hours later at 12:52 that I need to call them to resolve. I call and they tell me they can't refund after the movie has started. I explain, no problem I reached out before the movie started via email and chat. 2 days of calls and escalations for them to deny, lie about e-mail times (telling me they sent an e-mail telling me to call before the movie started), say if I don't have a screen shot of the chat then they can't help. Claim no log of the chat on their end...give me a break. Unreal...all over $31 of credit I wanted for 2 medium sodas and 2 packs M&M's. What a scam, lesson learned, never again. Skip the middle man, total unnecessary service getting rich off scamming regular people simply trying to take their kids to overpriced movies! Horrible customer service and not a care in the world, almost like they enjoyed it!

I purchased 2 movie tickets and did not receive the email confirmation to the email on file. I was charged of course. I have tried multiple times to contact them during their business hours through live chat and the AI bot keeps saying no one is available. This used to be a great company. What happened?

OneBlood gave out free movie tickets via Fandango. Redeemed on a Friday for a movie on Saturday. Clearly chose the right date but tickets were sent for Friday, seems after you select the date in first screen, then choose theater, it RESETS THE DATE with no indication to the user until the end. Of course I didn't notice the date being wrong pages later in checkout as I assumed it kept my selection. So then I get an email later Friday asking how the movie WAS, (during the showtime, not after). That is when I realized the issue, tried calling but as others noted they customer (Non)service refused to help. Luckily OneBlood supplied 4 tickets so I had 2 more. This time I was uber careful in redeeming and saw it reset the date on me without permission. Such a scam to have your site purposefully alter tickets back to current date after user selects a different one. I then Re-set the date again and it finally worked. Moral: don't user Fandango for anything ever again, go direct to AMC and choose a different day to give blood when they are not partnering with this scam site.

I tried numerous times prior to the showing to request a refund, because I was not able to access the tickets I purchased and had to purchase additional tickets for the same showing. The company had no way of me to contact them and my request ( which were all prior to the showing) went to an automated service which was of no help. They didnt even respond to my numerous requests until 2 weeks later with a generic email. Thier customer support is absolutly terrible.

Mr. Page

Sold us tickets to Beetlejuice - Spanish version, but it wasn't labeled that. Then refused to refund them b/c it had already started. (Theater was not full.) No way for us to know it was in Spanish until it started. We support the bilingual offering, but don't speak Spanish!

This middle man site is useless every seat I choose it says another guest has already selected. Yet it didn't show it was reserved and when I called the theater they said it was empty. Jeep in mind I'm purchasing 3 days out

We tried to purchase movie tickets with three different Fandango gift cards. None of the card ID numbers were recognized, so they denied the purchase. I complained to the point-of-purchase retailer who apologized, reimbursed the value of the card, and told me that they receive more complaints on Fandango cards than any others.

If I could do a zero star rating, I would! This company is a fraud and should be investigated! I filed a complaint with BBB but the case was closed without any resolution. They claimed that my gift cards were expired when I tried to use them which was not true! They refused to replace or issue new gift cards for the ones I was unable to use. What a terrible way to do business!