Fandango
Questions & Answers
I got the tickets for the wrong theater what can I do
Asked by Shauna S. on 6/30/2015
4 Answers
SJ P.7/1/2015
Shauna, try Ken's suggestion. After years as a loyal customer & "Fan" of Fandango, I had an issue that should have been easily resolved. When I finally spoke to a live CSR, the response & subsequent email were robotic & useless. I now buy gift cards from the theatres & save my $$ and time. Good luck to you, though!
Ken C.7/1/2015
If it's 2 or more hours before the show starts you can get a refund or call & ask to have them exchanged for the correct theater. If you call them & before you ask any questions, ask for their name and names of anyone your transferred to, write it down along with the date & time you called. If I were doing this I'd ask for a refund & then repurchase the tickets for the correct theater. It might make things LESS confusing & at least you'll get your money back no matter what you decide to do. When your finished please don't forget to post your experience with them.
Christina M.7/1/2015
Yes I'd love to hear your experience after trying Ken C's suggestion. And I hope he is right.
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