Overview
EZContacts has a rating of 3.5 stars from 6,237 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention new glasses, great experience and live chat. EZContacts ranks 1st among Contact Lenses sites.
I ordered a pair of glasses that said they'll be shipped in 3-5 days, but it took almost 2 months to ship. Customer service was initially in contact after I inquired about it, but then they stopped responding to my emails. If you're going to order from EZContacts, make sure to order the ones that say "ships same day".
I reached out to EZContacts to explain some of my contacts was blurry etc. the representative gave me some options to try and reach back out to them once completed. She also stated that I may have a bad batch. However I reached and and confirmed that my prescription is correct so I will be contacting EZContacts again and o advise and get a solution.
Took over 30 days to receive my glasses - when I reached out to ask what's going on I was told that the frames were on back order. I asked for a discount on another pair…. I explained My glasses were broke - I was offered a 10 discount… really on glasses that cost over $400?
Hi there,
Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention.
We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly.
We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future.
We appreciate your business with us and wish you a wonderful day ahead.
I ordered from EZcontacts because I was emailed a coupon and because they were they only site where I could order the exact Rx my doctor ordered (drop-down menus on other sites did not have the exact Rx my doctor gave me). After 6 days, I checked on their website and saw the order was "processing". I emailed the support email address, but after 36 hours with no response, I called my Optometrist to make sure they had confirmed the Rx, and they said they had done it the day after I ordered. I tried calling EZcontacts then but they don't seem to ever answer the phone - they offered me the option of a callback, and I did that, but I couldn't answer when they called back. So I did it again, and was finally able to answer - 9 days after I placed my order. They explained that the product was out of stock. I asked if they could cancel my order and they said yes, and that it would take 3-10 business days for the refund to process. I definitely will not be buying contacts from here again.
Hi Colleen,
Thank you for bringing this to our attention. We apologize for the delays in communication and the frustration caused by the stock issue with your order. We understand that waiting for important items like contacts can be incredibly inconvenient, and we deeply regret that our response times didn’t meet your expectations.
Our team is actively working to improve our communication and stock management processes to ensure this doesn’t happen again in the future. We sincerely appreciate your understanding as we work on resolving these areas.
We hope you’ll reconsider ordering with us again in the future. If you need further assistance, please reach out to us at help@ezcontacts.com—we’re here to help.
The purchase experience and price was good but the glasses arrived with clear spots appeared while driving at night. Sent back to have them fixed twice waiting on them to return to see if they got the right or will request refund.
Hi Tonia,
Thank you for your feedback. We sincerely apologize for the issues you’ve encountered with your glasses. We understand how frustrating it can be to receive an item that doesn’t meet expectations, especially when it impacts your ability to use them.
We appreciate your patience as we’ve worked to address the issue and are glad that our team has been able to assist you thus far. We understand that the problem is still not fully resolved, and we’ll do everything we can to ensure the glasses are fixed to your satisfaction. If you continue to experience issues after receiving the updated pair, please reach out to us. Thank you for bringing this to our attention, and we will continue to work on improving our processes to prevent similar situations in the future. We truly value your business and hope to resolve this for you as quickly as possible.
Ordered Gucci sunglasses and Did not like the lens finishing when I received them. Called Customer Service and told them exactly what I was looking for. They provided a free return label and fixed my lenses to my liking. Very pleased!
It's always been so easy and fast to get my replacement contacts. I've also recommended to a couple friends. If you time the sales correctly you can save a ton!
The BEST place to order contacts. I researched prices for days and EZCONTACTS was the most affordable. The contacts arrived very quickly, sooner than we expected. I recommend this company to everyone I know who is shopping for contacts or glases.
Always easy to order contact lenses from this site and the prices are better than other sites that I have looked at. I have been buying lens for years on this site.
Placed and order on Sunday and still no shipping as of Tues. In todays world with items getting here the next day this is unacceptablr. Time to move on to Amazon
Hi Scott,
Thank you for your feedback, and we apologize for any confusion. Your order was placed on Sunday, December 10th, and was shipped within our standard timeframe on Tuesday, December 13th. Since the order was placed over the weekend, it was processed and shipped as quickly as possible. We appreciate your understanding and hope to serve you again in the future.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Dianne,
Thank you for sharing your experience with us. We sincerely apologize for the significant delay in shipping your order and for any frustration caused by our communication during the process.
While our team made efforts to stay in constant contact regarding your order, we regret if there were any lapses or miscommunication that left you feeling unsupported. Your satisfaction is important to us, and we’re committed to ensuring a more seamless experience moving forward.
We appreciate your feedback and will continue to work on improving both our shipping timelines and the consistency of our customer support. If there’s anything further we can do to assist you, please don’t hesitate to reach out.
Thank you for giving us the opportunity to address this issue and improve.