Overview
1-800-GET-LENS has a rating of 4.3 stars from 1,280 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with 1-800-GET-LENS most frequently mention customer service, eye doctor and timely manner. 1-800-GET-LENS ranks 6th among Contact Lenses sites.
Instant Feedback
Overall it's very simple and easy to order contacts through 1-800-GET-LENS. My only issue is how they advertise the overall price with the mail-in rebate. I'm thinking I'll be charged the 17.75 or so for each box, (I use the Biofinity lenses) but when I go check out, it's about $260. It wasn't until I was able to look at the invoice that I noticed a $70+ service fee tacked on. I'm mailing in the rebate so, overall, it's whatever, but I would have liked to have known upfront just how much my 4 boxes were going to cost me in total.
After not receiving my order in a timely manner, I reached out to Customer Service. The mishap indicated a second party mishap occurred in the mailing/delivery process. Once I reported not receiving my order, the company immediately responded and made sure problem was corrected and my contact lens were replaced. I am enjoying the product.
I do feel like the process is overhyped. Yeah, it was easy to find the contacts I needed and quick to verify prescription. I used 1-800 Contacts thinking it was going to be cheaper than me going through Costco. It's not necessarily the case, I got a mail in rebate. Which is fine until I realized the only option on the rebate was a gift card. I was hoping it would have refunded that part. Quick and easy order, just wasn't cost effective for me.
Ordering the contacts was very easy but they don't state the cost to get colored lens. Got contacts and I couldn't see with them on. Contacted company and was told I was sent wrong ones. Haven't gotten the right ones so I hope they follow through and mail the right lens as soon as possible
Ordering was fast. I had to call to get my prescription processed asap since I needed my rgp before traveling. The customer support agent was able to confirm my prescription with my doctor office while I was on the call and then my order was processed next day and I received my contacts 3 business days after I placed the order as expected.
I love it very trustworthy.I put wrong prescription. An customer service representative contacted me to make the correction.This shows me characteristics of organization will buy again
Yes they had to order my lenses from the manufacturer but that is always the case with my prescription. This order took the longest of any place I've ordered from ever. On top of that the customer service I received was awful and rude. It was not worth the few dollars savings at all, I will not be buying from this store ever again.
Everything went fine,customer service did their best.
The verification of my prescription seemed to be a pain. Probably could have been on Costcos end as well. Life goes on. I will be back again for the savings. Thanks for everything.
I ordered contact lenses here, and I had not immediately realized there was a delay in the order. My eye doctor's office had not added the base curve number on my prescription page. A staff member from 1-800-get lens helped me with this. She contacted my eye doctor, got the information, and got my order set to ship. It was a great experience!
This was my first experience, ordering contacts online and it went so smoothly! I thought the website was easy to use. I really liked that. They followed up on the prescription and wanted to talk to an eye doctor to make sure they got it right. I love that they confirmed that the contacts arrived. I would definitely order from them again.
Business Highlights
- Brand name contacts at 50% off
- Large inventory of contact lenses
- Award winning customer service
Business History
Billie's innovative approach was to sell contact lenses by mail order, a unique method at the time. However, this decision was met with resistance from some of the key players in the industry. After discovering his unconventional sales method, Ciba Vision Corporation, now known as Alcon, refused to sell contact lenses to him.
Undeterred by the refusal, Billie was forced to acquire lenses from other sources, albeit at a higher cost. His perseverance paid off in May 1997, when Contact Lens Depot Inc and other mail-order providers won a significant victory. Ciba Vision settled allegations with 26 state attorney generals that they had illegally inflated prices to sell its products to discount contact lens distributors. The settlement allowed Contact Lens Depot to drop its prices by 30 percent, a massive win for the company and its customers. Similar lawsuits against Johnson & Johnson and Bausch & Lomb Inc followed the case against Ciba Vision.
Amidst these legal triumphs, Contact Lens Depot achieved $1.4 million in annual sales in 2001 and transformed, adopting the memorable name 1-800-GET-LENS. Though the name changed, the company's commitment to its mission remained steadfast: to provide high-quality contact lenses to consumers seeking convenience and cost savings.
In 2004, Billie Odem passed away, but his legacy endures. Today, 1-800-GET-LENS operates as a testament to his vision and the collective efforts of those who believe in a more accessible and affordable future for contact lens wearers. Our mission has stayed the same, and we are proud to continue the legacy of innovation and dedication that has shaped our industry for nearly three decades. Come and experience the convenience and savings that have made 1-800-GET-LENS a trusted name in eye care.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members