Eyebuydirect

Overview

Eyebuydirect has a rating of 4.8 stars from 967 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Eyebuydirect most frequently mention customer service, great selection and new glasses. Eyebuydirect ranks 10th among Eyeglasses sites.

service
233
value
3
shipping
3
returns
2
quality
933
This company does not typically respond to reviews

Instant Feedback

7,221 reviews
How would you rate Eyebuydirect?
grey star
grey star
grey star
grey star
grey star
Canada
1 review
0 helpful votes
Follow Juliet X.
Unfollow Juliet X.
Send Message
Share Review
Report Review

Super cool!
February 11, 2025

This isn't my first time buying with eyebuydirect, and I honestly come back because the perks and frames are fantastic. I noticed the newer feature showcasing the 'similar to this style' options, and I think it's super cool!

Date of experience: February 26, 2025
Canada
2 reviews
0 helpful votes
Follow Don A.
Unfollow Don A.
Send Message
Share Review
Report Review

Corrected Order
January 12, 2025

The original prescription was submitted with two wrong values. I believe that this was my mistake. Following my submission of a second prescription through the online form I received a second pair of glasses that are perfect and I am enjoying wearing them very much.

Date of experience: January 30, 2025
Canada
1 review
0 helpful votes
Follow Evan O.
Unfollow Evan O.
Send Message
Share Review
Report Review

PD problems.
January 10, 2025

It is 4:00PM CST on December 31/2024. There was no live chat, or someone to talk too when I needed help with my PD question. Fortunately Zenni had a digital ruler available and it answered my question. Please get a digital ruler or have someone around 24/7 as claimed.

Date of experience: January 28, 2025
Canada
1 review
0 helpful votes
Follow Jawad E.
Unfollow Jawad E.
Send Message
Share Review
Report Review

Great service and price!
January 26, 2025

I wanted the John Lennon look so I decided to go with the Abazam glasses. My biggest concern was the price for 1.67 index lenses with transitions--but I was very satisfied with the price and the purchase!

Highly recommended!

Date of experience: February 10, 2025
Canada
1 review
0 helpful votes
Follow Franco W.
Unfollow Franco W.
Send Message
Share Review
Report Review

EASY & FAST
January 18, 2025
Updated review

The website is very easy to follow and received the glasses in a very timely manner. Good quality product for the low prices you pay. The nice packaging goes above and beyond. Makes you feel like you are buying from a high end optometrist. Love your website, your product and the fast shipping.

Date of experience: January 8, 2025

Very quick and easy to follow site
December 21, 2024
Previous review

Very quick and easy to follow site.

Date of experience: December 11, 2024
Canada
1 review
0 helpful votes
Follow Kimberley B.
Unfollow Kimberley B.
Send Message
Share Review
Report Review

Katia Prescription Glasses
January 13, 2025
Updated review

Yeah, it was easy enough to order. The glasses are good except the nose bridge pieces are very loose and rattle quite a bit. I'm nervous they will fall off.

Date of experience: January 3, 2025

It was okay
December 19, 2024
Previous review

It was okay. The chat bot was useless

Date of experience: December 9, 2024
Canada
1 review
0 helpful votes
Follow Jerome T.
Unfollow Jerome T.
Send Message
Share Review
Report Review

Good product for a fair price
December 15, 2024

Don't waist your time at Costco for glasses. Eyebuydirect as what you need for a fair price delivered to your door and the receipt was accepted by my insurance company.

Date of experience: December 30, 2024
Canada
1 review
0 helpful votes
Follow Christopher F.
Unfollow Christopher F.
Send Message
Share Review
Report Review

Definitely worth the price!
January 29, 2025

The site is easy to navigate. It is very straight forward, and simplifies the task of acquiring a new set of glasses.

Date of experience: February 14, 2025
Canada
1 review
0 helpful votes
Follow Neb T.
Unfollow Neb T.
Send Message
Share Review
Report Review

Canadians are missing out
February 15, 2025

It was good. BTW, Canadian shoppers don't get a chance for 4 payments through PayPal.
Also, you should seriously consider Affirm.

Date of experience: March 5, 2025
Canada
1 review
0 helpful votes
Follow Rebecca Y.
Unfollow Rebecca Y.
Send Message
Share Review
Report Review

Very disappointed
December 27, 2024
Updated review

Ordered November 19th, it is now December 17th and I still have no tracking number. Have contacted them twice, online chat was absolutely useless, email was simply an acknowledgment of them still not being shipped, no shipping date available and the only offer to refund my $10 shipping cost. A friend ordered two days after me and received theirs 10 days ago. Not likely to be a return customer at this point.

Date of experience: December 17, 2024

Website is most user friendly I have encountered!
November 29, 2024
Previous review

Website is most user friendly I have encountered!

Date of experience: November 19, 2024