Exceptional customer service each and every time I've gone to rent a car from the Enterprise at the Ford GR Airport (even when I'm not flying) I'll go to this location for rentals. The thoughtfulness and intention from the beginning to the end of the rental is greatly appreciated. Thank you!
Excellent customer service at every step of the rental process. I received the car I requested and, even more impressive, was told the agreed-upon price several times while picking up and dropping off the car. No tricks, no surprises; I felt respected and valued.
The whole process was very easy. I booked the car online the night before I received a confirmation and a phone call the next morning. I picked up the car and it was easy in and out. I rented a Ford Explorer. I liked how it had very dark tinted windows. It worked perfect for our needs. Returning the car, took one minute, so quick and easy.
Each Enterprise representative that assisted me was knowledgeable, helpful and presented the information in such a manner that I was able to use and thus operate my rental car efficiently. Due to the representatives my experience was a '10' in all ways and I totally appreciate.
My concerns we addressed and truly taken care of to best of the team's ability! They went the extra mile to make my experience great! They were patient and did everything they could on their end to make sure I was satisfied at the beginning of my rental and at the end!
The car rental agents were helpful. They had great customer service. The car was very comfortable and good on gas. I will definitely be renting from enterprise again when I travel. I appreciate the car and the service. Thank you.
The car I rented was in great shape and ran well. The people at the counter were friendly, helpful, and great to deal with. This is the second time I have rented from Enterprise and will continue to do so!
No issues. Great experience. Noah Rath was a pleasure to work with. He assisted me with getting the car that I needed and also returning the car; helping me get back to the dealership to pick up the car that I was having repaired thank you guys again.
Satisfied. Friendly. Efficient. Car awarded ran well. No issues. No issues with pickup and no issues after dropping car off. Would recommend anyone in need of a rental car to use Enterprise. They will work with you to make sure you are satisfied with your vehicle and they have highly trained staff to make sure you are happy.
My experience with Enterprise was perfect.
Miracle the representative, was very professional and classy.
She was knowledgeable and friendly and made sure I was satisfied with my vehicle.
The vehicle was clean. Comfortable and perfect for me.
I also appreciated the phone service assistance by Dakota.
Miracle and Dakota made the experience easy and pleasant.
I was also very pleased with the rental vehicle and the short time it took to pick up and return the vehicle.
Answer: They do not respond to complaints. Which is kind of frustrating when you have a complaint.
Enterprise Rent-A-Car has a rating of 4.1 stars from 1,612 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Enterprise Rent-A-Car most frequently mention customer service, friendly staff and nice people. Enterprise Rent-A-Car ranks 4th among Car Rental sites.