On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
For over 50 years, Ecklers has been the leading trusted source for quality restoration parts and accessories for Chevrolet and Ford trucks and automobiles.
Ecklers Reviews Summary
The company demonstrates a mixed reputation, with customers appreciating the quality and variety of products available, particularly for classic car parts. Positive feedback often highlights the prompt shipping and helpful customer service when issues arise. However, significant concerns include delays in order fulfillment, confusion during the purchasing process, and challenges with returns, particularly for damaged items. Customers also noted difficulties navigating the website and a lack of physical catalogs. Overall, while there are commendable aspects of product quality and customer support, operational inconsistencies and service-related frustrations are prevalent themes in the feedback.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I filed for the first responders discount and was approved with my *******@verizon.net email, ordered seals for radiator on my 68 vette. When I went to order it, it would not let me change the email address to my home email address and used my work email address. I tried to change the email address to my home email, and I could not because that email was already being used. So needless to say, I did not get my discount. The First responder status was verified but I did not get the discount. I believe it is tied to the other email.
Before I ordered mufflers EK-57-*******-1 last week for my '57 Nomad., I called and spoke to Nicolas. He said he was certain that both the inlet and outlet pipes were 1 -7/8" O. D. I took a chance and ordered them any way. When I received them I measure both ends. The inlet side is actually 2- 1/8" O. D., and the outlet side is actually 1- 3/4' O. D. They fit my car perfectly. You may want to update your web page for this item - it may help you to sell a few more. Thanks
First buy in slow to rehab 86 IROC. More to come but engine will be first to happen. Old hood struts sat a lot of winters in cold that ruins pressurized struts... new struts are a welcome game changer right out of the box. Delivery is 7 days, ok, no rush car hasn't run since 2006.
Item arrived in good time. Brand new in package. Very comfortable and definitely shows off college spirit. Nice item. Would buy from this company again.
As I was driving down the road one day in the pouring rain. One couldn't help but remember a documentary that I saw when I was younger. It was on the history channel. I believe the droplets never glistening all over the side of my cheek due to the weather strips I purchased through another manufacturer reminded me of that documentary that documentary was about Chinese water torture so day and day out as I drive to work to my endless numbing job I'm getting Chinese water tortured and I said hey, you know, buddy you work hard you deserve some gosh darn weather strips, or else something bad might happen so I surfed all over then. I finally landed here and I couldn't be happier and so are my coworkers.
Very good experience with Ecklers! I had a great conversation with Jan P. I was looking for a temporary cockpit cover for my newly acquired 1960 Corvette. Jan assured me the one I purchased would be perfect. It's light enough to fold up in the trunk and very easy to install when the car is in convertible mode, without having to put up the convertible top. Ideal for the quick, unexpected showers we get frequently in Florida. And I can use it as a sun shade on the upholstery when it's parked. Thanks for a professional experience.
I was helped so much, answered all my questions, was so interacting with me, made it very pleasant easy, and looking forward to the next time
Having been a member of the Classic Chevy Club (member #10-*******) when they used to produce a monthly magazine, free catalog and have discounts for members at various times of the year, I wonder what caused all of this to change. I was never informed of a reorganization of your business or the dissolution of the club membership and its perks. Having spent thousands on restoration parts I feel you allegiance to previous customers is no longer valued.
I placed my order 24 hours ago and this is the 4th email i have received asking for a review … not sure what you want. Yes it was super easy to click "buy"
Hello Ryan,
Thank you for sharing your feedback regarding your recent order with Ecklers. We apologize for the number of emails you received asking you to review your experience while placing the order. We understand this can be daunting when you receive multiple emails before you received your item.
We do show that your Roofrail WeatherStrips were delivered on 1/15/2026, and we hope that they were delivered undamaged and you are able to install them on your Camaro.
If you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy
I found one item I was looking for by accident looking on a different website, the item came up on your site but not well identified what is it now? Did you shovel all of it?
Hello Butch,
Thank you for sharing your feedback with Ecklers regarding your recent order for the El Camino Shift Indicator Cable, Round Gauge, 1978-1987. We show that this should be delivered 1/21/2026.
We were unsure of the issues you experienced and we would like to see how we can assist you. If you could send an email to satisfaction@ecklers.com and kindly include your order information and the questions you had and we will be happy to assist you.
Thank you,
Amy
How many extra fees you plan to create for the next purchase... I will never buy from this company again... excessive fees...
Hello,
Thank you for sharing your feedback regarding your recent service experience. We wanted to review your order to see if we can identify the additional fees that you were referring to in your comments. Unfortunately we were unable to locate an order with the information provided in your review.
If you would like to review the order and the fees, please contact us and we will be happy to assist you.
Thank you,
Amy
I placed an order and requested a catalog but didn't get it. Now I see that I have to pay for it.
Also, didn't receive a receipt.
Hello Don
Thank you for taking a moment to share your comments regarding your recent service experience with Ecklers. We do apologize that you did not receive an invoice for your order. We requested that a copy of the invoice be sent to the email address we have on file for you. Please check your spam folder as there are times that our emails are sent to spam or junk folders to see if it was sent there in error.
We do show that you requested a catalog for a 1928-1931 Model A and we are working on getting these catalogs ready for shipment. We do apologize for the delay, Our catalogs are send via a bulk mailing and it could be a week or two after your request that the catalog is mailed.
If you have any questions, please contact us and we will be happy to assist you.
Thank you,,
Amy
Have made several orders and they were all exactly what I needed. The technicians are very helpful. Had 1 damaged product and 1 small part missing. Ecklers quickly replaced each item without any issues.
I talked to 3 different people in three different departments and noone could get me the discount advertised online. The code never came to my email or spam folder.
Hello David,
Thank you for sharing your feedback with us regarding the difficulty you encountered when you entered your email address to receive the new customer 10% coupon off your first order. We apologize for this situation this issue has caused you.
We reviewed our records, and we show that you signed up for this newsletter, and to get the coupon for a new customer, a few times, and we only offer option as a one-time offer to a first-time customer. We show that the signups were on the following dates:
2/6/2025
8/31/2025
1/2/2026
You may want to check your inbox and spam folders for the initial sign up in February to see if the coupon was sent to your spam folder in error.
If you have any questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy
Bought stainless trim for my 39 ford. One was mangled. I had to jump through a few hoops but supposedly will get it from back order.
I was shopping for parts with several online vendors, but I ended up talking with Gryphon on the phone and his good customer service and knowledge won me over.
Salesperson was very helpful. Very experienced answered all my questions. Gave me some great recommendations. It was very satisfied.
In Alaska, we don't get USPS delivery to our homes. They shipped one item UPS and one item USPS. The one that came by USPS was returned. I called and requested that they resend another either to my PO Box or by UPS. Almost a month after I had placed the order, the old one still hadn't been returned to them and they hadn't shipped out a replacement to me. When I went online, Missy told me I have to wait until they receive the old one back and I need to be patient. Meanwhile the item was bouncing back and forth between 2 post offices. I cancelled the order and order it through summit. It was half the price.
Hello Chris,
Thank you for sharing your recent service experience with Ecklers. Thank you also for being a member of our Military, Medical, and First Responders Cashback program. We appreciate the service you provide to our communities and our country.
We apologize for the issues you experienced with the CA Repair Harness. Park and Turn Signal Lamp (80-82 Corvette C3) you ordered, but it was not delivered due to the issues with receiving USPS mail at your address. We were not aware of this issue when the order shipped out. If items are under about a pound, we and our partner vendors will normally use USPS to ship the item. We are working on refunding you the cost of this item. Once this is completed, you will receive an email confirming the refund.
Due to this issue, and to thank you for being a loyal customer, we issued you a credit on your account. This credit can be used on a future purchase and is valid until 4/30/2026.
If you have any questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy
Experience was fine. THe only issue I had with a previous order is that I never received any email notifications on my order. I chatted with a representative and we verified my email was correct but I still did not receive any emails. I still received my part quickly.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Richard,
Thank you for taking the time to share your feedback regarding your Classic Chevy Club membership. We do apologize for this situation and your frustration is understandable.
When Ecklers was acquired by Turn5, there was some restructuring and we did make some changes to the products and services we offer to our customers. We apologize that you were not aware of the reorganization that occurred a few years ago and the club that you were a member of is no longer running. We value the feedback we receive from our customers as they assist us in making changes to the products and services we are able to offer our customers.
If you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy