eBay AU

Got ripped off by seller and eBay only giving partial refund for faulty goods. EBay did nothing to fix the situation and simply agreed with seller. This even after a customer service person agreed to full refund. Taking case to Fair Trade NSW.

Do not use eBay. Their customer service team is of a very low standard and do not offer any help after multiple requests to do so. I have struggled for months to get the simplest of problems solved and they do not seem to have any sense of care for the business that keep their website running. I am frustrated beyond belief and disappointed with how I've been treated. I will not be working with eBay in the future and I would advise you do the same.

Kind regards, Joyforwomen.

I ordered an item from eBay Australia. The item was technically faulty. I complained to eBay, they send me a return sticker to send the item back to the seller. The item was in transit for more than 30 days as to the Corona Virus delays.
The fraudulent seller complaint to eBay and got the money on halt for the faulty product. Now, I do not have the item as it is lost in transit and lost $199 for the item that eBay refunded to the phony seller.
The eBay customer service could not understand the situation.
I will never purchase anything from eBay again. For years, I purchase items from Amazon and have had no difficulties if something goes wrong. Never again, eBay! I learned my lesson. The customer service of eBay is miserable.

Contacted few times for the same issue, I really sick of online chat with the Ebay agents, these Indian team cust service really no helping to solve the issue. Each time spent 20% of time to text me meaningless' talk, but no go to find the answer and asking are you connecting?, sometimes I awaiting their answer, but agent just ended the chat session. I found they lack of knowledge of what ebay's terms and promotions. After I given the link then just copy what the rule said, of course I read it before I contacted, then if you want the agent to explain and confirm the term that you don't understand, the agent could not explain to you. So which their own staff does not understand their own ebay's rules. NO knowledge, NO training...

In recently year, the ebay cust service is very very bad :(, ebay doesn't know what is call the cust service. I don't know the staffs have been trained before start work. They are not willing to help, I have given so much information, but they did not read and keep asking the issue I have, this is showing lazy, and then end up they told me to deal with seller myself! Of course I have contacted seller before but they no response, so I get ebay involves, but ebay wanted to click out the ball- problem! Ebay only knows to receive the 11% of fee, but no willing to help!

EBay is amazingly hard to contact. All their numbers are disconnected and emails are non existent and non replyable. It's a labyrinth of a circle. They are the worst. My credit card details was stolen and was used the next day by PayPal to which I don't even have an account for. Please report them to Fair Trading and NCAT. All up they stolen $500 dollars.

Urban circle Furb supplied me with a modern two tier coffee table. Although delivery was slow it was worth the wait. The flat pack was super easy to put together with great instructions. The table looks great and I am stoked with the finished table and the price.
Great buy.

EBay has gone from good, to bad, to awful.

To start with it was good for both seller and buyer, then it started getting worse for sellers with the final value fees added in (listing fees were eventually removed however final fees are much higher)

Then the selling final value keeps going up to what it is now near 11%. Then PayPal takes it's cut, another 3%

So you have to inflate your prices just to cover this, which in the real world, no buyer is prepared to pay so selling on eBay isn't worth your time (unless you are selling stolen goods or have the market cornered)

Now it is even bad for buyers with eBay plus coming in, no more discounts unless you pay for them (wtf)

On top of this they have removed free / no final fee weekends and promotions for many months now for selling.

I really cannot wait for Amazon to become a better presence in Australia as eBay has had Australia for far too long and Amazons customer service is 1000 times better.

This is an eBay store. Shame I can give cero starts. I bought a Nike Air Jordan 3 Cement from this seller on eBay. The seller advertise and charge his shoes as original Jordan. The seller asked me to do the transaction out of eBay to avoid the percentage that the seller has to pay to eBay. I didn't accept and paid the shoes. The shoes are fake, I approached to the seller and wasn't willing to do any agreement. The seller said they are original and didn't provide a convincing prove. The sneaker, clearly doesn't meet Jordan's quality. I had to ask eBay to step in. Take care, don't waste your time.