After having my $50 eBay plus voucher used and then the order cancelled, I would like you to read how bad there customer service is, especially according to Lendl Khan, the head of complaints, the dumbest person I have ever spoken to. Enjoy!

Nroprb14:07 PM
I joined ebay plus and got a $50 voucher, i purchased an item with my voucher and then cancelled my order as my girlfriend had bought me a similar item. Why has my $50 not returned to my account?
Rebecca14:15 PM
Hi, welcome to eBay Live Chat!
Nroprb14:15 PM
Hello Rebecca
Nroprb14:16 PM
Are you there?
Rebecca14:16 PM
Sorry for the delayed response. Just having some connection issues here. Just bear with me
Nroprb14:16 PM
Ok
Rebecca14:17 PM
I recognised that you wanted to know why you haven't received your AU $50 eBay Plus voucher yet.
Rebecca14:17 PM
In general, vouchers are non-refundable or replaceable since they are only for a one-time use only.
Nroprb14:18 PM
Yes but order was cancelled, I should get my voucher back.
Nroprb14:19 PM
On your ebay community site, Its states that other people have got there voucher back.
Nroprb14:22 PM
My voucher could not be redeemed as the order was cancelled, are you there?
Rebecca14:22 PM
I fully understand your point as a buyer. The voucher request is definitely subject for approval as it is not replaceable or refundable.
Nroprb14:23 PM
Can you please check with your superior and open a complaint.
Nroprb14:24 PM
Here is a copy of my voucher
Nroprb14:24 PM
Redeem Coupon AU $50.00 off your purchase. Redemption code: MPLPQJCVM4YKQMRedeemed
Rebecca14:25 PM
Yes, I can do that for you. Please know that there's no guarantee of the voucher to be replaced.
Rebecca14:25 PM
Thanks for the details.
Nroprb14:26 PM
I understand, but to be fair, I signed up to eBay plus because of the voucher and other people have had it replaced.
Nroprb14:28 PM
Thank you for processing my request.
Rebecca14:29 PM
I totally acknowledged your point of view on the usage of the voucher. Based on the general conditions of every voucher, may it be a promotion or issued voucher, once it is used, it's non-refundable and cannot be replaced.
Rebecca14:29 PM
I'll forward you over to my supervisor shortly for your request. Please stay connected.
Nroprb14:29 PM
I am pretty sure it can be. Thanks
Rebecca14:31 PM
Just to confirm, this is for the "8 Anti-slip Tennis Badminton Squash Racquet Over Grip Tape Overgrip Sweatband O"?
Nroprb14:31 PM
Yes, and I have been refunded.
Rebecca14:32 PM
Thanks. Let me refer you now.
Nroprb14:33 PM
Your order was cancelled successfully Hi R, The seller sent the refund to your original payment method. You don't need to do anything else. See cancellation details Cancel ID: ********** Order number: 03-*****-***** Seller ID: easy-gogogo
Lendl Khan14:34 PM
Khan here eBay Supervisor
Lendl Khan14:34 PM
Let me just aback read the transcript
Nroprb14:34 PM
Hello Khan
Nroprb14:42 PM
Hi Khan are you still there?
Lendl Khan14:44 PM
Yes almost done
Lendl Khan14:44 PM
Just checing the code you got
Nroprb14:44 PM
Thank you.
Lendl Khan14:46 PM
I see that you get the voucher form the eBay plus subs
Lendl Khan14:47 PM
But apparently vouchres are only good for time time use
Lendl Khan14:47 PM
Its stated on the terms and conditions
Nroprb14:48 PM
I am sure that since the transaction was cancelled it should be put back on my account.
Lendl Khan14:49 PM
No
Lendl Khan14:49 PM
Please see terms and conditions
Lendl Khan14:49 PM
To redeem the voucher, enter the code displayed in the sign-up confirmation page [or your My eBay page] into the redemption code box during the checkout process. The code cannot be used in conjunction with any other eBay Offer, coupon or voucher. You can only use the code once during the Validity Period. The code is provided to you as an eBay User and the limitations on its usage apply on that basis even though you may have registered a number of different eBay User IDs.
Nroprb14:49 PM
Can you check with eBay plus, please
Lendl Khan14:50 PM
Yes that the terms and conditions for eBay plus vouchers which also goes to all vouchers issued by eBay
Lendl Khan14:50 PM
You can only use the code once during the Validity Period.
Nroprb14:50 PM
I still have over 2 weeks before it expires.
Lendl Khan14:51 PM
I trust you get what that messages says
Nroprb14:51 PM
Yes, I would like to take this to the complaints department now.
Lendl Khan14:53 PM
I am part of the complaints department
Lendl Khan14:53 PM
Each entity in eBay is bound to a certain terms and condition
Lendl Khan14:54 PM
Id like to know how you find this unacceptable when we had this in our terms and conditions which si you even areed in the first place?
Nroprb14:54 PM
I understand but it is not set in concrete, there are valid exceptions
Lendl Khan14:55 PM
There is no exception to this
Lendl Khan14:56 PM
Thats why the terms and conditions were set to gain structure on the voucher usage
Nroprb14:56 PM
Because I did not use any part of my $50 voucher, that is why I find this unacceptable.
Lendl Khan14:56 PM
Which I see that you agreed way before joining eBay plus
Lendl Khan14:56 PM
Okay lets be honest in here, Youve used the voucher
Lendl Khan14:57 PM
It cant be redeem ed itself without putting the code the checkout, so its used
Lendl Khan14:57 PM
So for whatever outcome that purchse wil no longer be supported with the voucher usage
Lendl Khan14:58 PM
Since vouchers are only good for ontime use
Lendl Khan14:58 PM
One time*
Nroprb14:58 PM
Can I please escalate this to someone with common sense as you just want to argue your point and not understand the situation.
Lendl Khan14:59 PM
Look I hope you reflect to your message with the common sense youre saying
Lendl Khan14:59 PM
Its very clear we have a terms and conditons, you even agreed to it
Nroprb14:59 PM
Yes, certainly do.
Lendl Khan15:00 PM
How is that hard for someone to understand when you even agreed to it in the first place?
Nroprb15:00 PM
Can I please escalate this as I am getting noware with you.
Lendl Khan15:00 PM
Clause number 13 in the terms and conditions
Lendl Khan15:00 PM
You can only use the code once during the Validity Period.
Nroprb15:00 PM
I wish to escalate this!
Lendl Khan15:01 PM
I am the highest point of escalation that you can talk to
Nroprb15:01 PM
You can say all you want but it is not fair or acceptable.
Lendl Khan15:01 PM
Look you gotta respect the rule we have in place
Nroprb15:02 PM
No I dont! It is not right.
Lendl Khan15:02 PM
Its very loud and clear when we said this in the beginning which you agreed, so how did this become a problem now?
Nroprb15:03 PM
I am sure there is someone above you with common sence, please forward this chat to them.
Lendl Khan15:04 PM
If we talk about common sense then for sure you'd know that terms and conditions arent just posted in the website for write ups
Lendl Khan15:04 PM
Its a basic rule that everyone follows
Nroprb15:04 PM
Just please forward this on.
Lendl Khan15:04 PM
I am the highest point of escalation you can talk to
Nroprb15:04 PM
I doubt that.
Nroprb15:05 PM
You have no understanding of customer satisfaction.
Lendl Khan15:06 PM
I trust Ive alraedy provided you the resolution. If you think that answers are unacceptable based on how you personally comprehend our rules which you agreed in the first place. Then we'd respect if you take other relevant options.
Lendl Khan15:06 PM
Its rule. And no one is above it. Its written and made so that everyone observes it
Nroprb15:07 PM
There are always exceptions.
Lendl Khan15:07 PM
If we just breach a rule just because our consumers wouldnt like it then we wouldnt be talking right now as this buiness woudl certainly sink
Lendl Khan15:07 PM
There's no exceptions. End of story
Lendl Khan15:07 PM
Any other eBay relayed concerns that I can assist you?
Lendl Khan15:08 PM
Related*
Nroprb15:09 PM
Absolutely rubbish, your business would thrive due to customer satisfaction. You haven't lost any money, I have lost $50, so how would you sink?
Nroprb15:10 PM
You just saved youself $50.
Lendl Khan15:10 PM
You know millions cant be millions without increments and I talking not just for this certain ruling we have for voucher but goes to all policies we have in place that involves financial planning
Lendl Khan15:11 PM
Any other concern that I can assist you with?
Nroprb15:12 PM
Your logic and empathy is missing, I dont know how you got this job.
Lendl Khan15:12 PM
I trust we are all set on this
Lendl Khan15:12 PM
Appreciate your time. Thanks for contacting eBay, have a good day!

I am a new AU ebay buyer, but I will never buy from them again. Be careful if seller is claiming she sells Royal Albert - Made in England. She normally sells in full set. Remember do not give her deposit and cash because she will not refund to you until you negotiate over a month! Please read below:

I recently bought from a seller in Ebay Australia for a set of royal albert old country rose coffee set. Before I made payment, I emailed the seller asking the condition and quality of the products. She confirmed they are brand new, no chips, no scratches, new and never used, and also they are classified as first quality ( the quality only sells in department store). Therefore, I trusted and paid the seller. On the day I picked up my goods as she requested, she wrapped all products for me and I only checked a few pieces. I made a big mistake to pay extra $150 deposit for other products as I over trusted the seller at that moment. Unfortunately, when I got home, I found the products are in poor condition and they are suspected as second quality. Some china with chipped handle, scratches, used and also many marks underneath of the backstamps. Also, a cup has a backstamp printed as ROYAL ALB' Bone Chin', missing the remain letters, a letter A is fall apart from the word CHINA, marked with gold pen aside. (See picture) They are really not as description from my understanding. I send my pictures to a UK antique and collectable china shop, they confirmed a plate with a different shape in the set, also the backstamp maybe scratched, so the letters are missing. Google the links for the classification of first and second quality. Must check the backstamps and justify with your own knowledge.

Of course, the seller refused to return, refund and exchange, she said the products are as description with no issues. She also denied to pay back the deposit I made to her at the beginning. She was rude and unhappy. Luckily, I kept all emails to proof I overpaid her re the deal.

At first, I tried to get Ebay to help so I raised a dispute via Ebay, but they only replied the products that I bought are not under the 'Guarantee Money Back Scheme' and so they simply closed the dispute. I reported the issue to ACCC and re-checked with Ebay (Live Chat) and contacted my card center to help. At the end, Ebay reviewed the issue and told me that they actually created a guest account via Paypal to protect their customer, and so I could contact Paypal for a refund after investigation. After the full process of dispute, Paypal and card center helped me to get the refund of $310 once I returned the china.

The seller at first broke her promise and refused to pay back my extra payments. Now, my cash and ebay order are refunded.

Be careful when you are trying to buy Royal Albert, Wedgwoood, Waterford from online shop. Seller will try asking you to pay by cash as claimed that she doesn't know how to use Paypal. Actually she is very professional in all Ebay and Paypal's policy!

According to my experience, seller would ask you to buy in full set for a lumpsum of profit. She would emphasis her products are never used, new, brand new and perfect. She claimed she is in a retirement and moving to country side soon, I paid cash to her due to my sympathy but I expected the products are in good conditions too.

She has many stocks and claimed they are made in England, 1962 designs that she bought in 1990s. She said she never used the products and they are brand new...

I would say, not all seller like this one. I found 2 local sellers are very trustful, but they don't sell many old royal albert.

Dear ebay, I sold an item on ebay recently and as a trader of 17 years had a terrible experience. Let's begin at the start. My first, and only mistake was entering in the incorrect tracking number, allowing the buyer to pretend to filed a no-delivery dispute. I told ebay that I needed to contact Australia post and file a investigation to get the tracking number and this would take a couple of days. The buyer of my product had a very shady feedback (more than 20% negative) while mine remains 100% positive feedback.

I told ebay I needed only 1-2 days to fix the tracking details, and the item had actually been delivered and the buyer was lying. The buyer made a false claim/statement firstly for 'none- delivery', then change their story to "an empty box" arrived. I told ebay to consider this buyers history and that they may be running a scam on ebay, but surprisingly nothing was done about this. But wait, it only gets worse. Ebay then sided with the buyer in the dispute process and refunded them within 24 hours when I disputed the claim saying I had the correct tracking and prove the item was delivered. When I asked "how I can I upload my proof" that the item was actually delivered, ebay ignored this and closed the case.

The item was subsequently delivered to the buyer and I had to refund them $60, while they received the game, lied to myself and ebay. They have since hidden their poor feedback history of previous complains and rip-offs.

Ebay - you could have spent 3 minutes looking at their trader history to see there was more to this case than usual and it may have require some investigation. You also could have allowed me just the 1 day required to update the tracking number showing delivery. A fact when paired with their statements in the dispute process, proved them to be making contradictory statements about firstly it not arriving, and then it being apparently empty.

- Why was I not supported as a seller on ebay to upload my evidence? Why was this ignored and not allowed?

- Why am I $60 out of pocket and why do I have liaring negative feedback on my profile, when I did everything by the book?

I am disgusted with ebays process and the lack of investigation. I have been a trader on ebay for 17 years with over 380 confirmed trades, 100% feedback, but this meant nothing and was not taken into consideration.

Very happy with my purchase, and the price too!