On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
DressAfford has a rating of 3.3 stars from 237 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with DressAfford most frequently mention and wedding day. DressAfford ranks 18th among Wedding Dresses sites.
We monitor reviews for authenticity
Total scam. Don't buy. The dress looked cheap and smelled of chemicals. The apliques on the dress were glued on, not sowed on. My dress was also badly designed. I submitted my measurements yet the zipper hole was way too small for me to even try on the dress. I ended up calling Chase and reporting them as fraud.
Thank you for your work. I will recommend your company to all my friends. It is very important for me to have a place where I can buy what I need.
When I ordered my dress (4/2) the estimated arrival date was 4/24. I reached out on 4/24 to get an update and Alex told me it would be "ready for shipment by the beginning of May." Shipping takes anywhere from 8-20 business days, so I will not have time to get any alterations if necessary. I told Alex to cancel the order and he said to note that the dresses are made from scratch and that they would try to have it shipped out by the end of April. I understand how the operation works… they have not begun my order. Note that in the purchase order it states to let them know if the order needs canceled because of the tailoring process and not being able to recycle materials. We Know they aren't spending more than a day or two on these dresses or else we would be paying more for them. The only appropriate action for Alex to take here is to cancel my order and refund me. I will be making a fraud claim with my bank.
To all brides on a budget - you are better off putting your $$ towards a slightly more expensive dress. Still White is a great site with some affordable options. Avoid the dressmaker operations like DressAfford.
Advisors are always super helpful and the products are always too high standards! Bought my engagement dress from here and it was stunning! Can't wait to order my wedding dress from here too :)
For my last-minute wedding dress shopping, it was not bad at all! The wedding photos were taken pre-alteration cause I had no time for it. After the alteraton, my family thought I spent hundreds or even thousands on this dress! Lol.
I am a person with PTSD and it was difficult for me to shop online. Emailed the support team almost twice a day for nearly 25 days. They replied quickly and were being polite. Ordered a custom size, and it fit perfectly. Great customer service!
Great value for $$$ and beyond my expectations. The material, seams, and the cut are good. Took the measurements by a professional lady then ordered a customized dress. It worked perfectly!

This gown is beautiful. But it was not silky satin as it was shown online, which was expected. It's nearly impossible to put it on alone, but it's great with help. It's a steal for the cost!
Was nervous about buying such an important dress online, but couldn't find anything I loved locally. So, I took a chance! The dress was beautiful! It was high quality, sizing was accurate (used their measuring guide). Just ask them any questions, click, and buy!

I loved my dress. I wanted something with modest sleeves and found it here. No one believed it was from an unknown site/brand. The lace-up back was nice because it made the fit more flexible. I also got my veil and headpieces from this site to complete my wedding look.
Bought a dress and it was well-made, with the right amount of sequins for shine but not tacky, and it fitted well. Shipping took much longer than had expected, and they used a FedEx bag instead of a box. But I had to admit that it is a beautiful gown for an amazing price.
Got many compliments on my dress. Felt so confidence all night long. Had to get some alterations done. The bust area and the split had too much fabric, making it hard to see the split, but overall it was beautiful. Plus, the customer support was very responsive.
As a photographer, I usually buy dress for my clients online. The one I ordered has a lace-up back for a good fit for different sizes. The quality is better than I thought. And it has pockets! Great for wearing at events. Highly recommended.

Thanks for sharing your shopping experience! Bryant. Have a great day!
DressAfford Support
Searched online for a budget dress for my elopement for nearly two months. Nothing I liked on bridal websites fitted my budget, so tried pinterest and found this site. Got a size 20 Wide and customized it. The delivery was fast and as expected. For all the plus-size brides-to-be out there, try this dress - it fit all my curves perfectly!

Thanks for sharing your shopping experience! Brittany. Have a great day!
DressAfford Support
I ordered a dress for my son's wedding. The dress I ordered was fitted with a bateau neckline, 3/4 length sleeve and a sash. What I got was a dress with a gathered waistline and NO SASH - completely hideous and unflattering. To return it overseas would cost 1/2 of the dress amount and months before a refund would be issued. I had no idea the company was based in China.



Hi Amy, Have you found the sash wrapped inside the package? We are sorry to hear that you are not satisfied with our product. Since it is now up to Paypal to decide what to do next, we will wait to see and are willing to work with you to resolve the issue in short notice. Have a great day!
I see now I'm not the only one who didn't receive their order on time and then got ghosted after trying to ask Alex where my order is. Now that I spent my money on the order I won't receive in time for my wedding, I don't have enough money or time to get another option. I am going to my bank Monday morning and contacting the fraud department for my money back. This company hands down ruined my wedding and you can't trust them! If I could give them -6 stars I would

I am sorry for any trouble this may have caused you. We sent automated emails to our customers on Jan 26th to explain the delay due to the New Year holiday here in China. Our tailoring team expedited your order after they returned from their holiday. And your order was shipped out via FedEx with tracking 775303750215. Sorry to keep you waiting. Have a great day!
Paid $240ish canadian on a lace wedding dress. The straps looked like they would break at any moment, the material felt like plastic and I could barely move in the dress. The refund process is sketchy and also expensive compared to the cost of the dress.
Look on facebook marketplace if you're on a budget, these dresses get sent to you from china and are not the same quality thats in the photos on their website.

Hey Courney,
Sorry for any inconvenience this may have caused you. That customers pay for return shipping is very common for most overseas international companies. We know
That some of the domestic US/CA online sellers are willing to provide prepaid shipping labels. Unfortunately, it is not the same case for us. The shipping rates from the US/CA to our return facility in China were relatively low before COVID but they are insanely high. This is not expected and this is not our fault. Thank you for your understanding. Therefore some of our customers suggested a donation-and-refund program which you may take advantage of. Have a great day!
DressAfford Customer Support
When I ordered this dress, I specified that I need a midi, what I got was above the knee. I've reached out but They've made no attempt to make this right. Now I'm stuck with a dress I can't wear and I'm out all that money.
I placed an order on 3/12/2023 with an estimated arrival date of 4/5/2023. As of today, 4/3/2023 when I check the status it still says not shipped. I have emailed customer service, but have heard nothing back. I need this dress by May and am afraid with the distance I may not have it in time. I don't know how to get details on my order?
WORST CUSTOMER SERVICE EVER!THEY NEVER STARTED MY DRESS AND LIED TO ME ABOUT IT BEING FINISHED IN 24 TO 36 HOURS NEVER SENT ME TRACKING INFORMATION AND ISNT RESPONDING TO MY EMAILS. I WANT MY MONEY BACK. I PAID FOR EXPRESS TAILORING AND SHIPPING GOT NEITHER! DRESS HASNT EVEN BEEM UPDATED TO SHIPPED. AND THEY CLOSED MY SUPPORT TICKET WITHOUT GIVING ME ANY TRACKING INFO VERY SUSPICIOUS AND I BELIEVE THEY ARE A COMPLETE SCAM! IT IS NOW THE 3RD OF APRIL AND STILL NOTHING I WAS SUSPOSED TO HAVE MY DRESS BY THE 2ND! I WANT MY MONEY BACK WORST a WEBSITE EVER AVOID LIKE THE PLAGUE!





Thanks for your feedback. We shipped out your dress as indicated and please do not block our automated emails in case you miss important messages! Thank you!
Answer: This company is located somewhere in China. Not sure what city.
Answer: Hi Dawn, you can refer to our return policy here, https://www.dressafford.com/article/return-policy.html Kindly note we do not do full refund since all dresses are made from scratch. :)
Answer: Hi Susan, Sorry for any inconvenience may cause you. Our site was functioning smoothly. :) If you need help You can always reach to our support team at support@dressafford-service.com anytime you want. They will help you walk through the whole dress-hunting process.:) Have a nice day! Best Regards, Alex
Answer: All the dresses are made from scratch on our site. Ordering multiple dresses to try on will increase production time frame and If you decide only to keep one all those you do not like will be discarded since we seldom resell dresses... All customers wish to get brand new dresses. It will be a waste of time and money. Hope you can understand. Thank you. Best Regards, Alex
Answer: No phone number is offered. They are in China and do offer an online chat.
Shop Wedding Dresses, Bridesmaid Dresses and Prom Dresses at Dressafford. We have the latest and trendiest styles! Just look at our catalog to find your dream dress.

Thanks for sharing your shopping experience with us! We are glad you enjoyed our product. Have a great day!
Cheers,
DressAfford Team