Dillard's

Purchased a pair of boots at Dillards Park Way City Mall Huntsville Al, they were on sale nice looking booth had a unique heel. Well I didn't notice a 3 day return. I wore the booth outside of that area and that's when I noticed the defect with the booth. It slips or you could fall because of the defect with the shoe so I took the back and explained to manager what was wrong and she said she couldn't see what I was talking about so she refused to let me exchange or a refund. I was told that it had to be a visible defect. I told her I can't wear them with the possibility of falling which has almost happened. So I asked for the store manager and she stated the same thing it has to be visible. I was very disappointed with this decision. I told the first manager I can't wear them and she said give them to someone who could wear them, I said they have a problem with the heel it's not safe to wear them, I told her if I were to wear shoe and fall would that be a lawsuit for Dillards and she said no you can try but it not our fault for selling you a defective boot. They both said we don't see anything wrong with them. My point is everything is not visible I explained as well as I could instead you treated me as though I was lying and refused to make things right. Why would I bring back a good shoe. So now I have a pair of shoes that can't be worn and I am out of $60. Not good customer service.

I bought a dress for my sons wedding in September in May. Unfortunately, I had a kidney transplant two weeks after and have had multiple complications. I am just now getting back on my feet. I lost 20 pounds from being so ill. I need to exchange it from a size 14 to size 12. It's not on sale and both of those sizes are in stock. The tags are still on it. It has never been worn. They have absolutely refused even with medical records. There is no exceptions. Where is their compassion? Customer service

Be careful if you decide to order something from Dillard's. I just had the worst experience after ordering a dress. The first dress was damaged - the hem was falling out. I sent it back, and the second dress had the same problem. Unfortunately I didn't see the damage until I put the dress on right before my event. Dillard's says that I should have called them because now they can't verify that I didn't cause the damage. What on earth would they have been able to do at 4:30 p.m. on a Saturday night when the event started at 5:30 p.m. I would recommend you find another more reliable store, one that actually believes in customer service and quality.

This company seems to want and need people to apply for a card but they don't care and won't tell you it's a hard credit hit. Also In most departments the employees are treated very badly, even professional workers like my roommate. Don't help dillards in college station. Here's an image of a top trying to prove I'm a person. They mistreat workers like Walmart does or possibly worse.

Called the local store 25 minutes away looking for a particular perfume, they have it great! Drive there and they don't have it. Meanwhile 4 out of 5 employees visible are on their phones. And brick and mortar wonder why retail is hurting!

Corporate only wants your money and does not care about their customers.
Jerry (from corporate) talked crap about a suggestion a customer had given, even stating that she wouldn't know anything about what customers want, right after she walked away, in front of associates and other customers, including me.
This happened a few months ago, but I thought it should be posted so customers know how much they should avoid giving these corporate people any money.
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I was shopping for some jeans for my husband. When I walked past the folded jeans their metal sign on the shelf was sticking out and I ripped a 3 by 21/2 inch hole in my shirt. They offered for me to bring my shirt back for their seamstress to patch my shirt. Like I would want to wear a patched Jones New York shirt. The manager that made the recommendation did not even show his face. At the price of that shirt, which I bought there, I can't believe that is how they wanted to compensate for their negligence in their display shelf. Customer service has really changed.

The fine print matters. I purchased designer $195.00 & $110.00 shoes precisely 1 week ago. Due to the high price of these shoes I specifically asked what the return policy is at Dillards. I was advised that I could return the shoes within 30 days. I was not advised the fine print on the receipt & did not think to check the receipt. Sales ladies act really nice when you are spending lots of money. However when you want to return what you purchase, it's a different story. I went to return the shoes because after wearing them for literally 3 hours, I had to take them off and walk barefoot. The Manager "Sabine" immediately stated that due to the $110 dollar shoes having "toe" prints & both shoes obviously looking used, they could not be returned. They were like wearing underwear & not able to be returned. Very unprofessional &rude. I felt discriminated against. I had never heard such a thing "the shoes have toe prints" Do they not get toe prints when you try them on?

When trying to return an item, it took so long to get customer service to send me a label when I returned my item they said it was four days too late. I tried to talk with the store. I tried to talk with the manager I tried to talk with corporate customer service That became a full-time job so I gave up. I will never shop here again and you should not either. Dillards is on its last leg thankfully, they won't be around next Christmas!