Dillard's
Questions & Answers

Here’s what buyers have asked with answers from Dillard's staff and previous consumers.

questions answered

answered within 1 day

Question:

why do they have such terrible reviews about customer service ? I was going to go to the store on Tuesday but am having second thoughts. I haven't been to a Dillards since 2011. We have never had one near us and now its 2 hours away so UI was thinking I would go. Please tell me your return policy. I am dieting before my son's wedding and if I lose the weight I may want to bring it back to exchange for a different size. Is that possible?

Answer:

I don't know about their in-store customer service, but the phone representative I talked to was snippy. As far as their return policy, for online purchases, just be sure not to use PayPal because they won't refund it and don't tell you that when you order. You have to find out the hard way, when you get a "gift card" in the mail.

By cynthia n., over a year old

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Question:

Does the ceo of the company know that there are so many bad reviews of this company, does he read any of them,?

Answer:

There may be a few negative complaints but Dillard's is actually one of the highest rated retailers on this entire site! It pretty much has one of the best overall scores. And that's saying a lot for any retailer these days. I was surprised myself. If you've had issues, try to take a multi-pronged approach such as myself, calling, emailing, live chat (if they have it) - until you get a resolution. Also, try to find a feedback section and state your case there as well. Good Luck.

By Chris K., over a year old

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