Blick Art Materials

I don't usually need customer service with Blick. The one time I did, they contacted me before I contacted them! This customer care team works very hard to quickly and efficiently correct an issue and they are pleasant while doing it. Really a treat in today's world of mediocrity.

My art materials arrived in well-packed, perfect condition. They do take great care in how they package their materials. This was a concern I had because I ordered several rather large pads of paper, plus other items. I am very satisfied with the condition and quality of all of the items from Blick. I have ordered from them before, and I will do it again.

I paint with acrylics and I order all of my paints from Blick - I love the Utrecht brand they carry. The paints are carefully packaged to arrive safely. Only one shipment has had a problem and Blick made it right immediately. I have ordered our easels (a joy to use); canvases; paints, glass palettes and other supplies. I have always been impressed with the value received for the cost of the products. Thank you Blick for allowing me to paint during lockdown. Thank you for excellent customer service.

I am completely satisfied with the powdered pigment that I bought and received recently. The quality, price, and delivery were all quite satisfactory, but I have a problem with the packaging and over use of materials, especially plastics. I suspect that the vinyl bottle and powdered contents could be dropped from a helicopter without damage. But the over sized packaging with plastic wrapping would protect a dozen eggs! Given our environmental challenges, we could do far more to control waste in packaging.

I have nothing to say except this has been the most rewarding & pleasurable experience working with DickBlick. The sales staff has been extremely helpful whenI call or email they get on the request ASAP! When I had a problem with an order they took care of it immediately! You have made my little art studio what it is today a real pleasure! The selection is prefect, the pricing is more than fair and the ordering process is quick, easy & delivery is almost as fast as Amazon... lol. Thank you guys!

Blick made ut easy to find what needed anto place an order. Good follow up past ordering and tracking. The items came when promised and arrived in good shape. Hard to beat all of that and the art supplies priced below what we paid elsewhere.

I ordered a tube of paint and a set of paintbrushes for a christmas gift on black friday. I had it sent to my home while I was away in school so that I could wrap it when I arrived for the holidays. When I opened the box, I had received the correct tube of paint, but instead of my $50 paint brush set, got a $3 acrylic marker. There was also no return slip, receipt, or order slip in the box.

I called my local store for help and they said they couldn't do anything for me. They gave me a customer service number to call which left me on hold for 15 minutes before I was told that I had to call a different number. I asked them if they would be open for me to talk to them and they assured me twice they would be open. I called and the the center had already closed.

I usually love Blick, so I'm disappointed with the rabbit hole they've put me in, and I now don't have a gift for my mother.

This company is beyond real, I order 2 items that listed available, and I had a big order and mostly were gifts for Xmas and I was traveling so dates are imp. They ship all the items except for 2 And they fail to mention that these 2 items were on back order.
I receive an email a week later saying sorry these items didn't ship. I complain, they said they made a mistake Ans didn't update their system, buy dont worry we will ship one of the items soon. Today they shipped it and charged me 15.75 $ shipping for one tube of paint that fosted 14$?! And I had free shipping with the initial order, so noni got screwed with it. I have been using this shop for a long time, but this was beyond anything I experienced with an open shop! Ill never be using their shop again! Be aware

Ordered a few times in the past from Blick's and had only one issue of damaged watercolor paper. Probably from the carrier. Now the last two orders have been a disaster. Wrong product sent, (Watercolor paper that is the wrong weight), and dirty, greasy fingerprints all over it. A replacement was sent and the exact same issues. Wrong weight paper and marked with fingerprints. This tells me the same idiot probably repacked the order and never took the time to 1. Made sure their hands were clean, and 2. Made sure the right weight paper was selected to ship. Not acceptable. Will be doing business with other art suppliers from now on.