Blick Art Materials
Questions & Answers

It depends on the reason for the return. If you are returning the order because you no longer want it, then shipping is not refunded. If the item is being returned because the wrong item was sent due to error on our part, or it was was damaged /defective upon receipt, then shipping is refunded as well.

International Shipping can be quite expensive. International orders do not ship without customer approval so questions regarding shipping charges will be answered once an order is placed. You may also call 1-800-828-4548 or 1-309-343-6181.

Hi Sandy, If the item was purchased in one of our retail stores, please contact that store directly for assistance with the return. You can find store contact information on our website here: https://www.dickblick.com/stores/ For purchases that were made by phone, mail, or online, please contact our Customer service department for assistance with the return; Email custservice@dickblick.com or call 1-800-723-2787 Mon-Fri: 6am-10pm CST Sat: 7am-10pm CST Sun: 8am-9pm CST (International customers, please call 1-309-343-6181 x5405).

Hi Jeannette! You can find the online lesson plans by clicking on the hamburger menu at the top left of the screen on any of our web pages, and selecting the "For Educators" option then clicking on the lesson plans option in the menu there. If you are on a desktop computer, you will also find the "For Educators" link in the menu bar at the very top of every page. Or you can go there directly by using this URL: https://www.dickblick.com/lesson-plans/ Please let us know if there is anything else we can do to help!

Thank you for your question! It may be possible, however the return policy can vary from one store to another. Please call the store you are planning to visit to find out making a return for an online at that location. You can find the store contact information using the "Find a Store" link found at the top of all of our web pages.

Hi Robin, Thank you for your question! It may be possible, however the return policy can vary from one store to another. Please call the store you are planning to visit to find out making a return for an online at that location. You can find the store contact information here: https :// www.$#*! blick.com/stores/

Hi Cindy, Thank you for your question! The return policy can vary from one store to another. If you have a preferred customer account, they may be able to look up your original purchase. Please call the store you are planning to visit to find out making a return at that location. You can find the store contact information here: https://www.dickblick.com/stores/

Hi Sam, thank you for your question. We aren't aware of any issues with our website not working. If you are still experiencing problems using our website or ever have questions of any kind, please contact us directly at info@dickblick.com so that we can quickly address your questions. (This website has no direct affiliation with Dick Blick so you may not receive a timely response to questions posted here.)

Thank you for posting your question on this website. I was able to forward your information to the Blick Customer Care team and someone will be in touch to assist you with your questions very soon!