Contact Lens King

Overview

Contact Lens King has a rating of 4.1 stars from 2,832 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Contact Lens King most frequently mention customer service, fast delivery and great prices. Contact Lens King ranks 4th among Contact Lenses sites.

service
421
value
14
shipping
15
returns
5
quality
2,789
This company responds to reviews on average within 0 days

Instant Feedback

23,006 reviews
How would you rate Contact Lens King?
grey star
grey star
grey star
grey star
grey star
Massachusetts
1 review
0 helpful votes
Follow Jing A.
Unfollow Jing A.
Send Message
Share Review
Report Review

I had an extremely disappointing experience with Contact Lens King and will never do business with them again. For years, they fulfilled my contact lens orders without issue, even with an expired prescription. Then suddenly, they refused to process my order, citing the same expired prescription they had ignored since 2022.

What made the situation worse was their complete lack of communication. Not once during those two years did they notify me that my prescription needed updating. This inconsistency left me scrambling to secure a new prescription when they abruptly denied my order. To make matters worse, customer service was dismissive, rude, and offered no solution to help me in this urgent situation.

Thankfully, I went to VisionWorks, where I received excellent service, a new prescription, and my contact lenses promptly. I cannot say the same for Contact Lens King. Their poor communication, inconsistent enforcement of policies, and horrible customer service made it clear that they do not value their customers.

I would strongly recommend avoiding this company. Save yourself the frustration and take your business to a more reliable provider like VisionWorks or other reputable optical retailers.

Date of experience: December 2, 2024
Amanda R. Contact Lens King Rep
3 months ago

HI. I do apologize for your frustration. Our records indicate that during your last order, it was advised that your prescription expired and we would require an updated on for the next order giving you plenty of time to renew your prescription. I apologize again for the inconvenience however, our team was following the notes that were previously discussed with you.

Ohio
6 reviews
0 helpful votes
Follow Nikita g.
Unfollow Nikita g.
Send Message
Share Review
Report Review

Perfect
March 23, 2024

I recently tried out these contact lenses for my eyes, and I'm extremely satisfied with the results! The comfort level is exceptional, I barely feel them in my eyes throughout the day. Not only do they correct my vision perfectly, but they also provide excellent clarity and sharpness. The ease of use and hassle-free maintenance make them ideal for my busy lifestyle. I've experienced no irritation or dryness, even after long hours of wear. Plus, the packaging is convenient and hygienic, ensuring each lens is fresh and ready to use. Overall, these contact lenses have exceeded my expectations, and I highly recommend them to anyone seeking reliable vision correction with maximum comfort.

Date of experience: March 12, 2024
Amanda R. Contact Lens King Rep
12 months ago

Hi Nikita! Thank you for ordering with us and taking the time to leave a review! We appreciate your business and look forward to serving you in the future!

Viet Nam
16 reviews
11 helpful votes
Follow Si T.
Unfollow Si T.
Send Message
Share Review
Report Review

This website design is fantastic, it is so easy to navigate around, plus there's always a discount available whenever I place an order, so I really value the generosity of this store.
The delivery of my lenses was prompt and efficient. I placed an order for contacts on Friday and received them on Tuesday, which was impressive for standard shipping. Moreover, I have ordered three times so far and they delivered exactly what I had ordered without any issues or mashups.

Date of experience: March 15, 2024
Amanda R. Contact Lens King Rep
12 months ago

HI Si. Thank you for ordering with us and taking the time to leave a review! We appreciate your business and look forward to serving you in the future.

Colorado
1 review
0 helpful votes
Follow l Y.
Unfollow l Y.
Send Message
Share Review
Report Review

The order was delayed 2.5 weeks due to 2 of the 3 contacts ordered being out of stock. We did not receive notice of this until a week after delivery. This is the second time this happened and we plan to shop elsewhere next time despite having ordered from them for years.

Date of experience: August 10, 2023
Amanda R. Contact Lens King Rep
over a year old

HI. Thank you for ordering with Contact Lens King. I sincerely apologize you did not receive the email that was sent out 4 business days after you placed your order. The email that was sent advised there was a production delay with the manufactucter and we were doing our best to receive them in as soon as we could. Our records indicate a voicemail was also left advising of the delay. We appreciate your business and look forward to serving you in the future.

Pennsylvania
1 review
0 helpful votes
Follow Rose Marie or Aunt Rae C.
Unfollow Rose Marie or Aunt Rae C.
Send Message
Share Review
Report Review

Have to call because online will not let me order one lens only. They usually give me 10% discount. Am 94 today so even a 3 month supply is chancy. Always feel good when I call and the box arrives promptly

Date of experience: January 13, 2022
Michigan
1 review
0 helpful votes
Follow Pamela T.
Unfollow Pamela T.
Send Message
Share Review
Report Review

First time ordering off of Contact Lens King
February 18, 2022

First time ordering off of Contact Lens King. Easy website to navigate, affordable prices with significant savings over purchasing from my eye doctor, fast shipping. Will definitely use again and recommend to others. Glad that I found this retailer!

Date of experience: February 18, 2022
Illinois
1 review
0 helpful votes
Follow karen M.
Unfollow karen M.
Send Message
Share Review
Report Review

Got my order
September 17, 2021

Got my order. They kept me informed even through a slight delay out of their hands. Glad to know some companies still promote/provide good customer service! Have recommended them and will continue to do so.

Date of experience: September 17, 2021
California
1 review
0 helpful votes
Follow Nikita V.
Unfollow Nikita V.
Send Message
Share Review
Report Review

I've ordered from this website for 2 years now
November 30, 2022

I've ordered from this website for 2 years now. I get a completely legitimate product, shipped quickly at good price. The invoices are clear and I have no problem submitting to my insurance and getting reimbursement.

Date of experience: November 30, 2022
Amanda R. Contact Lens King Rep
over a year old

HI Nikita. Thank you for ordering with Contact Lens King and for the review! We appreciate your business and look forward to serving you in the future.

Washington
1 review
0 helpful votes
Follow michaela V.
Unfollow michaela V.
Send Message
Share Review
Report Review

Contact Lens King has served me well for several years now! Although prices from emails I receive are generally rather high, if I do a Google search for my contact brand, I can find lower prices through your same website that are overall quite reasonable. Shipping is always relatively fast, and without issues. Thank you!

Date of experience: June 26, 2022
Virginia
1 review
0 helpful votes
Follow mark C.
Unfollow mark C.
Send Message
Share Review
Report Review

Have been purchasing contacts from you all these years...
January 3, 2023
Updated review

Have been purchasing contacts from you all these years and while you do offer great pricing the processing fee is ridiculous. I did find them a little cheaper but that was due to a rebate being offered. I really like your customer service and hate rebates.

Date of experience: January 3, 2023
Amanda R. Contact Lens King Rep
over a year old

Hi Mark. Thank you for ordering with Contact Lens King. I do apologize the processing fee is associated with the sales cost of the item and is a price per box. The rebates would be directly through the manufacturer if any are being offered. We appreciate your business and look forward to serving you in the future.


Processing fee is a little high
December 12, 2021
Previous review

Processing fee is a little high

Date of experience: December 12, 2021