How would you rate Chegg?
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Missouri
1 review
0 helpful votes
Follow Emily H.
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Beware! If you purchase a book from this company they will sign you up for a subscription and will not reimburse you for the charges!

Date of experience: January 23, 2025
South Carolina
1 review
1 helpful vote
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A NIGHTMARE
December 10, 2024

Like many others i wanted a little help with my work, so i decided to sign up for a subscription. However, it ended up being a horrible decision. It wasn't very helpful. I tried to cancel the membership for 2 months but they still kept charging my card. Not to mention i could not access any of the material during this time and it said i did not have a subscription anymore. YET MY CARD WAS STILL CHARGED. They did not offer me a refund and had nothing to say about why this was happening. DO NOT GET A CHEGG SUBSCRIPTION!

Date of experience: December 9, 2024
Indiana
1 review
0 helpful votes
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This company, like many other subscription service companies continue to charge until cancelled. I urge everyone to cancel their subscriptions now before they forget later and have the same unpleasant experience as me. Great revenue model Chegg.

Date of experience: October 31, 2024
South Carolina
1 review
0 helpful votes
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Terrible Service
August 29, 2024

Chegg sent me the wrong order and refused to expedite my textbook I did order so I could complete my assignments on time. I order my textbook as soon as I received the syllabus. She. I asked to speak to a supervisor for Nika, she told me she was the top and confirmed she was in fact Mrs. Chegg. They have lost my service. O starts. Do not recommend.

Date of experience: August 29, 2024
Louisiana
1 review
5 helpful votes
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Do not use
January 11, 2024

Purchased this subscription for some continuing education and asked 45 questions and received answers for about 42 of them. Unfortunately only 19 of the support items received were correct. Also all of the responses were stamped "expert approved". The next day I requested a refund and it was denied. Chegg told me to go grade their responses and provide with the correct answers. Chegg appears to be a scam. Do not waste your money

Date of experience: January 11, 2024
Ohio
1 review
4 helpful votes
Follow Ruby G.
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Scam
January 16, 2024

I have used chegg off an on for years, every time I cancel my account, a couple of months go by and then they start charging me again. They refused to give refunds because on their side there is 'no history of cancellation'. This is a reoccuring scam, Im guessing they wait two or three months and start charging you again, hoping most people don't check their statements. Additionally, the last couple of times I have used chegg, most of the help/answers have been wrong.

Date of experience: January 16, 2024
California
2 reviews
1 helpful vote
Follow Bettina S.
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Be aware! Chegg double charges you for one monthly subscription and refuses to credit you a full refund. If you sign in with regular email and through apple hidden email or if you use two different devices, you will be charged twice because you create a hidden account. We have canceled hidden accounts twice in the past and after a few months charges popped up again and they continue to charge you. I cannot believe that Chegg is getting away for so long ripping off and stealing from college students. This is totally criminal and should be investigated!

Date of experience: December 22, 2023
New York
1 review
1 helpful vote
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Terrible Company!
January 17, 2024

They claim you can purchase an etextbook to KEEP. This is a complete lie. If I couldn't keep it, I would have purchased it from somewhere else! They make you pay a monthly subscription to access your textbooks and don't allow you to download any type of version of the etextbook. After looking through the rest of the reviews, I believe this company is a scam. I can't believe they have been around for so long and getting away with this nonsense.

Date of experience: January 17, 2024
Wisconsin
2 reviews
0 helpful votes
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Hard to Cancel
March 7, 2024

While the app is excellent and extremely useful, to cancel your subscription is the opposite. I canceled my subscription in December and have been charged the last three times since. When you do talk to a person they cannot help, all they can do is file a request for you. It should not be this difficult to calcel a subscription.

Date of experience: March 7, 2024
Canada
1 review
0 helpful votes
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I would have given zero
February 21, 2024

This website used to be lit! Now it's just plain old lazy website scamming. Like how much I can't find anything about my topic, course, or even the question like before. I have to input the questions for the AI to verify my options. Before I would get questions back to back related to that same topic, now it's used less. Can't believe I spend $21 for this

Date of experience: February 21, 2024

Overview

Chegg has a rating of 1.2 stars from 457 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Chegg most frequently mention customer service, credit card and free trial. Chegg ranks 106th among Textbooks sites.

service
179
value
173
shipping
98
returns
127
quality
163
+69