bol.com

Unhelpful customer service. Bol.com does not take responsibility for the service they provide and blame it on their partners. Will not be using the platform anymore and will instead exclusively use Amazon or order directly from bol.com's partners' website.

Bol.com wants to scam me. I paid nicely. But after 2 weeks they say I didn't pay anything. I have sent a screenshot of my bank account and also an official bank statement, but they still won't accept it. And they threatened me with the collection agency. I will definitely not pay twice! Everything goes to court. I'm going to make a youtube video of this case. They always say, "You will be contacted as soon as possible.", but they don't do anything at all. They are dirty scammers! (CASE: ********)

In December 2019 I ordered a USB cable that happened to be out of stock. The money was taken from my account. I canceled the order after a week of two, but it is already three months that Bol.com cannot return the money. All my chats/calls/emails to their Customer Service end up with their phrase - "Oh, that is different department, we will check what is going on" and then SILENCE. No more Bol.com for me! There are a lot of other better organized web shops.

Ordered a new dishwasher. The deliverers dumped it in the kitchen and were gone before I knew it. They didn't take back the old machine which was standing to be picked up as promised. After that I called customer service and they were just rude and hang up the phone more than once.

Bought 2 times shoewares which I did not receive and contacted bol.com several times, but their chat service which is automated is designed to convince you to drop your complaints. Only when using key words like "scam", "swindler" 'legal", "prosecution" will they have real persons to respond. Their whole strategy is not be honest, but to avoid being prosecuted. There is only one word: crooks. When reading some review here, they are obviously written by their staff. This company should be closed by law.

I bought a product in Bol.com and I was supposed to receive it in 2 days but it's been 3 weeks now and I still didn't receive the product. I contacted the customer care twice to cancel my order but both the times they said they cannot cancel my order with different reasons and they were also rude. It is really frustrating when you are not given value as a customer. They say that they have to check with their seller but I bought it with Bol.com(their customer not the seller's customer) and when I ask them to cancel it they have to cancel it and not check with the seller if they can cancel it. It's the headache of Bol.com and their seller to settle it among themselves.

I was repeatedly asked to recharge my account. I signed up as a part time job were I had to crab 50 retail line a day to promote the brand awareness. But I kept getting messages to verify my account because of management fraud. I did this once at a cost $100. Then a few days later I was asked to pay $575 to cover taxes in my account. I refused saying you only pay tax once you withdraw your money. Then on the 7th July 2022 my account was closed along with over $3000. I can't get onto my account, the mangers, helpline and support staff have stopped replying... how done get jy investment back?

I was ordering a ssd drive and the price was at 208€ then when i went to pay it had increased to 214€. I had several items in the basket so if i had not verified it would not have noticed.
I will never use BOL.COM again!