Calendars.com is very slow on delivery and, if there's a problem with your order, you've got no hope of fixing it.
I ordered a batch of 2022 calendars in January 2022. It took over 3 weeks for them to arrive. But the order was correct and a few were even discounted.
So I ordered $127 worth of 2023 calendars from them in late December 2022. Again, it took quite a while for them to arrive, though less time than last year.
But this time, one desk calendar was defective and couldn't be used. I called their so-called customer service line and spent 40+ minutes on the phone and never spoke to anyone. (By the way, there was no call-back option.) So then I sent them Email describing the problem and providing pictures. Four days have now gone by with no response.
I can tolerate their slow delivery, but, with non-existent customer service, I'm not ever ordering again. After all, mistakes will occasionally be made and if you can't get them fixed, then it's a problem!
Two weeks after ordering, said order completed, but got no product, could not be tracked, and waited on hold for customer service, finally gave up. Since it was a Christmas gift, reordered, put in a discount code i was given which was not accepted. Will not be using this company again.
Hello,
We sincerely apologize for your terrible experience. We absolutely must make this situation right with you. It sounds like we owe you a refund, and if that is the case, its imperative that we give you your money back. I am unable to find you or your order just based off of your first name and your last initial, which is all I have at the moment. Please let me know what your order numbers are, or if you no longer have the order numbers, please provide the email address the orders were placed under. You can also reach out to us directly via Live Chat or by phone at 1 800 366 3645, M-F, 8am-5pm, cst. I know the last time you called, likely in December, you were on hold for an extremely long time, so you may feel hesitant to reach out to us. The lengthy hold times are typical only during the months of November through January, due to the significant increase in customer contacts we receive. If you call us now, (or really any other time of the year) there should be little to no wait time for assistance over the phone or chat. Thank you for your feedback, and I hope you will allow us to correct this situation.
Sincerely,
Sarah B
Took 14 days to process 2 calendars that were "in stock". 14 days? Then sent notification that items shipped... 4 days later tracking indicates, "have not been picked up"... so, have they actually been shipped? Customer service is useless, but they received payment immediately. Never will order from this company ever again. Lessons Learned.
Hello David,
Thank you for your feedback. We are sincerely sorry for the additional processing time on your order and the late shipment. We also apologize for the lengthy hold time or delayed responses if you reached out to us any time between the months of November through January. If you still need assistance, please call us at 1 800 366 3645, Chat with us on our website or email us at gethelp@calendars.com, with your order number. There is little to no wait time for assistance right now, and most of the year. I would be more than happy to offer a discount on a future order if you are interested. I hope we hear from you soon! We appreciate your time.
Sincerely,
Sarah B
I have used this company successfully for years I ordered a military jet calendar to b drop shipped to my sister. She opened it to wrap and it is a Pittsburg Steelers calendar! Quite a difference who is pulling these orders? I am still waiting listening to customer service " we appreciate your patience"! Last time they will get my order
Hello Betty,
We are so sorry we sent the wrong item to your sister. I also apologize for the lengthy wait time you experienced when you called us. We get the vast majority of our calls every year between the months of November through January. If you attempt to contact us during those months, the wait time will be extremely long. This is even with us hiring temporary extra staff for both our call center and our warehouse. Were you able to obtain assistance with your issue? If not, please call us at 1 800 366 3645, via Live Chat or via email, gethelp@calendars.com, with your order number, and we will assist you further. Thank you for your time and your feedback.
Sincerely,
Sarah B
I ordered my calendars almost a month ago and get them last week. When I opened the package, I found one item that I ordered and one that did not, but I was missing the calendar that I pretty much placed the order for. I reached out to the company 3 times now for help and have not gotten a response. If you are looking for a particular calendar, don't order here. Also, one of the calendars I got started 7 months ago so it's definitely old.
Hello Churro,
Thank you for your feedback. I am so sorry for the error with your order. I would be more than happy to look into this for you. Please email me your name and order number to gethelp@calendars.com, ATTN: Sarah B. Even if you no longer wish to do business with us in the future, I would still very much like to make this situation right for you. Thank you!
Sincerely,
Sarah B
Ordered a calendar as a present for the holidays on Nov. 27th, and pretty quickly got the email that the order had shipped. That's where the positives end. Order arrival time became delayed, the package never left Texas, and order never arrived. No updates, no explanation. When I check the website, it says that its "delayed" and still in Texas. No easy way to get a refund, and customer service is not available. Don't bother, go to a local stationary store and buy your goods there, at least you'll actually get them.
Hello Paige,
Thank you for your feedback. We are sincerely sorry about your order and wait time to obtain assistance. We get the vast majority of our customer contacts every year between the months of November through January. If you attempt to contact us during those months, the wait time will be extremely long. This is even with us hiring temporary additional staff for both our call center and our warehouse. Please let me know whether or not you were able to obtain assistance with your issue. If not, please call us at 1 800 366 3645, Chat via our website or via email, gethelp@calendars.com, with your order number, and we will assist you further. There is normally little to no wait time on the phone, chat, and email during the rest of the year. Thank you for your time, and hope to hear back from you soon.
Sincerely,
Sarah B
I have used Calendars.com for ten plus years. This year order site changed. Have always ordered one item shipped directly. This year was not able to do. I used same password as always. This year password rejected. Had to reset each time I went into site. I ordered five calendars shipped directly to me. When I checked status of order I could not find date information of items ordered or when sent. In the necessity of time I processed the order again. Order numbers ******* & *******. I received both orders and returned one by UPS charged $16.17. I will not use Calendars.com again.
Do not do business with this company. They have zero regard for customer service and have not processed my order within the past 10 days. I sent an email to cancel and will contact my banking institution if they charge my account.
Hello! I'm sorry to hear about the delay in receiving your order. We understand how frustrating that must have been. We strive to provide a timely and efficient shopping experience for our customers, so we appreciate you bringing this to our attention. We will definitely look into this matter further to ensure it doesn't happen again in the future.
Horrible service. Ordered pocket planner. Shipped from Austin, Texas 23 December. Projected delivery 26 December. Never delivered. Tracking says delivery now 27 December. No delivery 27 December. Tracking now says delivery 28 December. Today is 29 December. Tracking shows package departed UPS facility in Austin,Texas 23 December. That's the only tracking. Package never made it to Colorado. Two emails to customer service. No response. Not even an acknowledgment of receipt of the emails. 25 minutes on hold with customer service. Eventually hung up. They have lost my business.
Hello Margaret,
We apologize for the negative experience you had with us. I can completely understand why you were frustrated with the ever changing delivery estimates from UPS tracking. We found out later on that they were providing our customers with some very unrealistic, very incorrect delivery dates. We have definitely reported this to UPS. I also apologize for both the hold time and delays in responding to your email. We get the vast majority of our customer contacts every year between the months of November through January. If you attempt to contact us during those months, the wait time will be extremely long. This is even with us hiring temporary additional staff for both our call center and our warehouse. Please let me know whether or not you were able to obtain assistance with your issue. If you were not, please call us at 1 800 366 3645, Chat via our website or via email, gethelp@calendars.com, with your order number, and we will assist you further. There is normally little to no wait time on the phone, chat, and email during the rest of the year.
Thank for your feedback and your time.
Sincerely,
Sarah B
As a customer of several years, I can attest to the excellence of the products, pricing and customer service of Calendars.com. The wide range of offerings in design and format is unmatched anywhere, and the frequent discounts and free shipping with a $30 purchase makes gift-giving very easy and attractive. Highly recommended!
Hello!
We appreciate you taking the time to provide us with your feedback. We are so pleased to hear you are happy with our products and selection, and that it allows you to find something special for every one on your list. We are truly honored to be a part of your traditions every year. Thank you for your continued patronage!
All the best!
Sarah B
Overview
Calendars has a rating of 2.1 stars from 150 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Calendars most frequently mention customer service, business days and credit card. Calendars ranks 15th among Calendar sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
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Hello James,
Thank you for your feedback. I am sorry for your experience. We normally experience a massive increase of customer contacts November through the end of January every year. The rest of the year is nothing like that, and if you call, chat or email us, you will receive a prompt response. I would be more than happy to look into this for you. Please email me your name and order number to gethelp@calendars.com, ATTN: Sarah B. Even if you no longer wish to do business with us in the future, I would still very much like to make this situation right for you. Thank you!
Sincerely,
Sarah B