British Gas

I am writing to express my deep dissatisfaction with British Gas. Despite not being a current customer, adverse credit markers were incorrectly placed on my file without any prior notice or communication. This action, based on outdated details from a previously settled account, has severely impacted my credit score and caused the postponement of my new mortgage.

While I was initially assured that the matter was being addressed, weeks have gone by with no resolution. I recently received a notification stating that the case has been closed, yet the issue remains unresolved. The incompetence of British Gas staff throughout this process has left me no choice but to escalate the matter to the ombudsman and seek legal advice.

I am extremely disappointed with the lack of professionalism and accountability displayed by British Gas. I hope no other customer has to endure such a frustrating experience.

If I could give 0 stars, I would, because they deserve it. I switched to a different tariff with them, they sent me a confirmation email but never changed it on their system. But when I showed them I was being charged the new tariff on my smart meter, they NEVER acknowledged the problem at all!
This company is absolutely corrupt and made of greedy incompetent people, who have no clue of what they are doing. They made me waste my time and made me become mentally tired by contacting them over phone and email. They don't know how to work as a team, don't communicate between them and all they care about is making copy / paste of their very "polite" template emails and only acknowledge what they want, whenever they want, NEVER what you want or when you need it.
Incompetence, careless, useless. I am paying £75 exit fee and NEVER recommending or using them again. If you want peace of mind, STAY AWAY from British Gas!

Without a doubt the most unprofessional, incompetent energy provider in the United Kingdom, and it's up against some pretty stiff competition. Their customer service is atrocious and the live chat results in you speaking to people reading from text books in India. I've just won an ombudsman case against them for a complete mismanagement of my account including a data breach and they are now refusing to honour the Ombudsmans decision. AVOID at all costs if you value your sanity!

Account number: A******

I can't recommend companies that employ liars.

The smart meter installers did not turn up for installation in the morning timeframe provided. They did not call and did not ring the doorbell. I've received a text saying:

"We visited your property today to fit your smart meters, but unfortunately, nobody was at home - we're sorry we missed you."

This is a freaking lie and completely unacceptable!

I was sitting at home, waiting for the engineer to come.

I called British Gas immediately after receiving the text, and they could not organise installation on the same day. I've taken an unpaid day off partly to get this done. What a waste.

That's it. They have just lost a customer.

British Gas has to be the worst energy provider in the UK and from my personal experience I couldn't recommend anybody strongly enough to avoid this company.
I tried over a period of several months to resolve an issue with them which was only resolved by engaging the energy ombudsman who ruled in my favour and I was duly compensated.
Several months later having switched thankfully to another provider (octopus - who are fantastic in contrast) British Gas are still contesting the decision and preventing the account to be closed - in what it seems is a mixture of corporate incompetence and bullying of an innocent customer.

Do yourself a favour and do not use this company. If you work for this company I would be ashamed.

I started with british gas a few months ago because my previous supplier went bust, and even though I mentioned that we had solar panels and we was promised that this would be added to my energy account, but the only way I found out that never happened was when a complaint was going through that they told me, and british gas gave me the phone number for british gas solar department I called them to register my solar panels I have to have a smart meter so even though it is not the law to have a smart meter with solar panels, and lots of other major energy suppliers do not insist that customers who have solar panels do not have to have smart meters at all so yet again british gas has let me down all they care about profits and not customers and because of this my energy bill will be higher than it should be, this is not fair

Broke my boiler with 'repair'. Was covered with Homecare, refused to repair it as it "wasn't broken" even though it was. Tried to give me a 'deal' of £1200 for a Powerflush. Sent 2 6 foot 4 men wearing sunglasses in Winter into my lounge to intimdate. One insisted on using my toilet. They then sat for hours staring at my front door wearing sunglasses in van, before finally putting a "sorry we missed you" card through the door and claiming they were never there. Then sued me for cancelling my contract.

Worse company ever! Been with this unreasonable company for over 10 years, moved address and kept using them, they claimed they sent closing bill to my current address which I never got! They put missed payment on my credit profile, this is a company that I continue to use in my current address. If I was avoiding payment would I continue using their services in my current address? Happy I left them after 13years. I can't continue using your service and paying you if you are unreasonable and this wicked!

LIARS! This company is beyond AWFUL. British Gas has to reimburse me for over £1000 and every time I call and hold for more than 45 mins, they tell me they sent me the cheque. The cheque has not arrived even after 2 months! I am so sick of this company! When it comes for them to collect the money, they take it with both hands! When it comes for them to reimburse money, they stall and look the other way! DON'T, JUST DON'T ever become a client to British Gas! There a lots of other companies out there to chose and save you a lot of headache.