Best Price Caskets

I wrote this on Google and I plan to rewrite it wherever I can. I reached out to inquire about casket pricing for a family friend, and the person who picked up, possibly Terry as mentioned in previous reviews, was incredibly unpleasant and rude. It's mind-boggling how someone with such a terrible attitude can work in an industry meant for helping those who have lost loved ones. The lack of compassion was evident throughout the conversation. I plan to escalate this further, and I encourage anyone facing similar issues to do the same. The one-star rating for this store is entirely justified. My advice: steer clear of this place. Their treatment of potential customers is reason enough for them to either shape up or shut down.

Please be aware this company is a scam on top of being very, very unprofessional! This is the last company you want to deal with while trying to make arrangements for your loved one. The owner Terry was very unprofessional and tried to scam me by charging my card twice and did not want to issue me a refund. I had to call my bank and file a formal dispute. There are so many better company to choose from. You've been warned!

I called to inquire about the costs to ship a casket to California. Individual on the phone asked a few questions, put me on hold. Then told me that the funeral home that we arrange with does not allow for outside caskets. Then rudely hung-up. Didn't allow me to speak or explain what the funeral home had let us do. We had already spoke to the funeral home and they let us know that we could purchase our own casket from anywhere as long as it was in their facility 48 prior to services. No explanation why, but just hung up. Tip for the owners: People are going through an extreme already emotional time. A little bit of common courtesy and customer service go a long way. Show a bit of compassion. Tip for possible buyer: When customer service stinks, the quality of the product follows suit. Please pay the extra elsewhere and avoid disappointment on already a difficult time. Their customer service speaks volumes of their business.

Called to purchase a child's casket only to be told I didn't know anything about the size of casket I was looking to purchase. The more I questioned the measurements the more Terry became extremely rude, arrogant and extremely unprofessional. He persisted to verbally abuse me and I was in shock at his behavior. I think the man is drunk and obviously needs serious help. I'd hate to be the girl working alongside this awful man. I'd never recommend Best price caskets or Direct Caskets (same company).
Someone needs to close that business down since he's obviously a total scam.

We spoke to a representative at Best Price caskets. He was the rudest customer service person I've ever spoke to. He literally called me stupid and asked me how I could so slow. Their prices aren't the lowest as they say. Infact after delivery they were more than buying from Titan directly. Don't give this jerk your business. He's the last person you'll want to speak to while grieving. What an ugly individual.

We spoke with Terry at Best Price Casket while trying to order the Mother's casket. Instead of answering our questions regarding the casket and a different head panel Terry was very very rude. We really wanted the different head panel so we tried to continue with the purchase. However, Terry continued to be very rude. He would not tell us exactly what date the casket would ship out. Even though he claimed to have several of that model casket in stock. Our mortuary had room for the casket to accept delivery anytime. When my husband addressed Terry's rude behavior he was told I have 15 other calls. Then Terry called my husband stupid. At that point we did not order from them. The exact same casket is at several other online locations. The other companies will price match. Do NOT order from Best Price Caskets. Since their customer service is extremely bad we assume their caskets are equally bad.

I was trying to purchase an urn online for my moms remains. I entered all my information and was unable to complete my purchase because of a glitch regarding shipping on their website. So I called the 800 number. The person who answered the phone was so rude. Began asking all the questions I had filled in online. Then he wanted info regarding my moms name and such I asked him why? He said, "Its necessary if you want a coffin delivered to funeral home". When I told him I wasn't interested in purchasing a casket, he replied, "then why are you wasting my time?" Wow.

Terry or whatever his name is is the worst individual that you can deal with while grieving. I can not believe that someone will be so rude, arrogant, obnoxious and messy just because you are asking a question a casket which one has never bought before. Please stay away from this man and this company. They are really HORRIBLE people. He screams and talks over people... The RUDEST PERSON ALIVE. Run as fast as you can. We went somewhere else and purchased a casket for my dad for even a cheaper price and very friendlier, polite and stress free customer service.