Barneys New YorkReviews 28

I purchased a designer bag with an additional 25% off. I got confirmation about the order but nothing after that. When I inquired with their Customer Service, I was told my order was cancelled. They were out of that item and said we are sorry. I asked if they can honor the same discount for another bag. They said no, but we can honor the additional sale discount if it qualifies. I wanted to use it but the designer sale was over. So I went back and asked for a coupon to be used at a later date. Again cookie cutter statements about how sorry they are. The last e-mail I received even stated that they have confirmed that an e-mail cancellation was sent. I didn't receive any e-mails from them after the purchase confirmation. Poor customer service that tarnishes any reputation Barneys may have.

Good service and good quality. I ordered i pair of dresses and they arrived in time, quality was ok.

I placed two separate preorders for shoes via Barneys.com (I placed the orders about a year apart... I figured I'd give them at least two chances, right?). Both times the preorders were cancelled without Barney's providing any notification of the cancellation - **until I called to follow up on the orders.** "Oops, it looks like we can't fulfill your order... we can't give you any information on when this happened, we can only look this up when you call..." Seriously? Save your time and frustration and shop at Bergdorf's, Saks, Nordstrom's, or even some random corner bodega that provides better service.

Barney's has the worst customer service I've ever experienced. I tried to exchange something that was too big (BTW ALSO THEY DONT DO EXCHANGES) and they lady who answered my customer service call could have not been any nastier. She basically told me to shove it and they would not accept my return (not even for store credit) because it was past the return date. I was literally trying to exchange it for the EXACT same thing, just in a different size. I will never spend another penny of my money at this store. SHOP AT NORDSTROM. THEY HAVE GREAT CUSTOMER SERVICE AND THAT WOULD NEVER HAPPEN THERE.

I ordered shoes and perfume online. My package arrived damaged. The shoes are in a good condition; but the perfume arrived damaged. I emailed Barney's, received a response to provide some pictures. After providing pictures, calling them and also sending 4 emails I had no response. Finally, 5 days later I received an email. Barney's asked me to provide pictures and order number again. Are you serious? This is insane. The worst costumer service ever. I've never been treated so disrespectful before. I would never buy anything there. I'd rather go to NM where costumer service is excellent.

I rarely shop online from Barneys but chose to, partly because a free gift came with an $85 purchase from Malin & Goetz. I'd been looking for the right opportunity to purchase some M&G products and, with the free gift, this was it. I spent more than I normally would have to reach the $85 minimum. The shipment arrived with no free gift. When I spoke with Stephanie of customer service, she said the gift is "while supplies last," and because none were left, I was no longer entitled to receive it. I advised Stephanie that had I known that, I wouldn't have made the purchase, but she wasn't interested in throwing me a freebie of any sort, not even a little token item. Also, I'd ordered a pair of suede sandals, which arrived with a sticker attached to one sandal that left behind a large, dark glue mark. It's taken quite awhile to try removing the mark. (I really don't want to have to deal with customer service again by sending them back.) Unfortunately, the mark is still there. I plan to follow my own advice -- forget about Barneys and stick with Neiman Marcus, Bergdorf and Saks.

Worst customer service ever! I ordered a notebook, they delivered COMPLETELY different item (a mens jacket). Wtf?! Contacted them, they asked me to return it and told they will ship the right item in 48 hours. I returned it the NEXT day and didnt get any reply from them. Called them again, they said once again that my notebook will be delivered in couple days. Couple days past and I again havent heard from them. Whats wring with you Barneys?! I saved you a $1000! Where is my order? Return my money! Why you ignore me? I DONT RECOMMEND this store, so dissapointed.

Placed an order at Barney's.com recently, during a "gift with purchase" event. I met the $150+ minimum to receive the gift, and everything I ordered was found via clicking on the link advertising the "gift with purchase. Additionally, one of the items had an additional promo gift that was to come with it.
When my package arrived, there were no "extras" in the box. I called customer service and the young lady who took the called acting as though she could care less. She said that one of the items I ordered was advance order and so I didn't qualify for the gift. When asked about the gift that was supposed to come with the other item, she said you didn't spend enough. I corrected her and explained that my purchase of that item was $50 more than required for the gift. She said "oh, yeah, I'll check and get back to you"
Never heard a word on anything, never received anything.
I ended up canceling the advance order item and bought it from another luxury brand retailer. It shipped the next week. I will be purchasing the cologne from a small boutique in Charleston in the future. I'd rather support local shops than big retailers who don't care about their customers. There are at least 3 other luxury brand retailers who will treat you with respect, even if you aren't a movie star