Audible

I own a lot of Audible books, but I may not buy any more. The volume of ads for books I DO NOT own is overwhelming. I like to listen to a book to fall asleep, but now when my book finishes Audible starts a book I don't own and one not of my own choosing. It wakes me up and then I really have to fully wake up to stop it. Trying to do it in the dark on my phone and not wake my partner is hard. I will have to change to listening to blogs elsewhere to fall asleep. And I want to be able to search just my own library for books I own without seeing so many books that I don't own taking up screen space. I want to be able to choose up front if I am going to search for a book from my library or search for a new book. And the default should be books in my library.

Tried over & over to cancel my membership, no success, had to empty bank acc to stop them withdrawing money. Thieving bstrds

Deceptive company and rude customer service! I had cancelled my membership over 6 months ago and was still being charged 14.95 per month! Called to report this issue and request a refund and the customer service was very rude. She actually told me they have NO finance or billing dept. and NO manager(s)! I said well obviously someone in the company is taking the fee out of my bank account! She kept stating I just needed to contact my bank. This is the same as stealing in my opinion. I finally reached a more helpful person via online chat and they are supposed to be refunding me.

I have been an auditable member since 2018. Today, I have been trying to contact the customer service for the return of certain titles which I was not happy about. The lady answering the phone ask all the questions to pull up the account, then says I need your approval and by the time I approve the request, the phone disconnect but they never call back, I call again, and same thing happens, third time another lady answer the phone says, I am the senior customer care officer, how can I help you? Again same story.

Feeling frustrated and disappointed how a company claim to be with such a great name treating its customers so poorly.

Just waisted hours of my time. My account just lists my credit card and credits available NOT the amount I will be charged. I was offered link withe deal that didn;t show up on my account. Hour later maybe if I believe them it is done but stil doesn't show on accountl Waited forever to let supervisor know of this problem and they just hung up on me.

The gift subscription is a joke. If the recipient has ever been a member, they don't actually receive the full gift. Either credits or the subscription, but not both. It's poor advertising and keeping this detail in small wording below the selections is a shady practice. Thanks, Audible - you have lost my business.

Honestly, I am so shocked at how terrible this service is. Every single book I want to purchase, says its unavailable for my region. I live in Canada? How are CANADIAN authors not available? And now it's locked me out of my account for some reason and my library isn't there anymore. The helpline staff are actually trying to help, but it seems like the site and app are so terrible that they're having a hard go of it. 0/10

I was a loyal user of audible until my account got put on hold. I can't log in. I've called there codeine support line numerous times. After multiple transfers between departments t and thinking maybe - just maybe I can get back on. They say - it looms like you about odd on hold. I get put on hold. And every time after about 45 minutes on the phone with them they just drop my call. He is it so hard to just tell me what's wrong or take my account of hold?
I had over 500 books in my library on audible and they claim you always have access to your purchased books - well that's an extreme load of BS!
Don't bother with audible they are not at all customer service oriented.
Yes I'm PO'd and angry but this is all I have left to do since they won't help.

If you try to delete books off your device, it does not happen. You have to delete the app, then re-install to clear your device of finished books. Customer service has an "oh, well" attitude. I have the Premium Plus and have been notified on occasion that I could not read a book I purchased because it was no longer available under my type of account! It's more frustration than good listening. Ridiculous!

I changed phones. The customer service agent was unprofessional and didn't help me get to my account. I told them to suspend my account and they just charged me again. I would have given a zero stars or a negative 5 stars if this were an option. I will be turning it in as a fraudulent charge to my bank and I am looking at a civil action as they did this last month as well and are denying me access to books that I have bought.