Costway

How would you rate Costway?
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Australia
1 review
1 helpful vote
Follow Alfred F.
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When I contacted them about my aircon unit breaking down they told me to fix it myself and sent me two video links with instructions how to do it. Then they offered $150 refund and asked me to get a technician to look at it. (Techs cost $165 just to come).
Be very careful. I will not buy from them again.

Date of experience: October 9, 2024
Nancy L. Costway Rep
4 months ago

Dear customer,
We sincerely apologize for the service experience that you found unsatisfactory in our store.
We take your feedback seriously and have taken immediate action by issuing a full refund. Thank you for giving us the opportunity to improve.
We look forward to serving you again with better quality service that meets your expectations.
Wishing you a pleasant day!
Kind regards
Costway inc.

Australia
1 review
0 helpful votes
Follow Kylie D.
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I need to cancel an order and it's IMPOSSIBLE to get in contact with anyone.
I've sent multiple emails and they've come back as email is invalid

Date of experience: November 24, 2024
Nancy L. Costway Rep
4 months ago

Dear customer,
Could you please kindly confirm whether your order was placed on au.costway.com? We process all emails within 24 hours on weekdays.
If so, please send the concern and your order number to our customer support at cs.au@costway.com, we will check and respond to your request as soon as possible.
Thank you!
Kind regards,
Costway inc.

Australia
1 review
0 helpful votes
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It's very easy and most convenient room divider you can find, easy to assemble and store,most importantly it's very easy to move around any where you need a private space, we use it for our outdoor area and works perfectly.

Date of experience: June 17, 2024
Nancy L. Costway Rep
9 months ago

Thank you very much for your praise.
It's fantastic to hear that you are satisfied with our product. Your support means the world to us and motivates us to continue delivering high-quality products. Welcome back to our website again.
Kind regards
Costway inc.

Australia
1 review
0 helpful votes
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Well done Costway!
August 19, 2023

My experience was a good one. There were no issues at all in any part of the searching/purchasing process.

My experience from website to home delivery was pleasant and refreshing to deal with, as a business that came through on every front, and quickly.

I will certainly deal with Costway again.

Date of experience: August 19, 2023
Australia
1 review
0 helpful votes
Follow Sasha S.
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Do not buy
January 31, 2024

Got this portable air conditioner quite some time ago. Just took it out of the box and used it 4 or 5 times. First the remote stopped. No problem. Now power button won't work. Remote won't work. Cannot turn machine on at all even though it has power. Found out company will not help without several email's continuing to ask for purchase details even though I said I cannot find them and simply want to buy a new remote. In the end I got a 'we do not sell replacement parts' no sorry, no kiss my $#*!, no offer to help.
DONT SPEND MONEY WITH THIS COMPANY. READ REVIEWS. I WISH I HAD OF 10 months ago.
Disgusted

Date of experience: January 31, 2024
Nancy L. Costway Rep
over a year old

Hi,
Sorry for the inconvenience.
If you have any questions, could you please forward your question or concern as well as the order number to our customer support at cs.au@costway.com?
We will solve your problems as soon as possible.
Kind regards,
Costway inc.

Australia
1 review
0 helpful votes
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Great product
May 24, 2024

I have bought a few items from this shop and I have been very happy with all of them. I love my Hamptons replica bookcase and console table. The price was awesome and quick delivery.
Thank you.

Date of experience: May 22, 2024
Nancy L. Costway Rep
10 months ago

Thank you very much for your praise!
It's fantastic to hear that you are satisfied with our product.
Your support means the world to us and motivates us to continue delivering high-quality products.
Welcome back to our website again.
Kind regards
Costway inc.

Australia
1 review
0 helpful votes
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Office drawers
August 17, 2023

We bought two drawers and one looks good under the desk. They aren't great quality but considering the price they are pretty good. Disappointed that the second one the drawers stick out and it doesn't look good.

Date of experience: August 17, 2023
Nancy L. Costway Rep
over a year old

Hi,
Sorry for the inconvenience.
If you have any questions, could you please forward your question or concern as well as the order number to our customer support at cs.au@costway.com?
We will solve your problems as soon as possible.
Kind regards,
Costway inc.

Australia
1 review
1 helpful vote
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Faulty treadmill
March 10, 2023

I bought the treadmill in August 22, one month later it broke. After emailing back and forth for SIX months they sent me a new motor to replace on my own and an dodgy video with no sound to teach me how to replace the motor. I have asked repeatedly for a replacement but get ignored.

Date of experience: February 8, 2023
Nancy L. Costway Rep
over a year old

Hi,
Sorry for the inconvenience.
If you have any questions, could you please forward your question or concern as well as the order number to our customer support at cs.au@costway.com?
We will solve your problems as soon as possible.
Kind regards,
Costway inc.

Australia
1 review
0 helpful votes
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Easy shopping with affordable price
April 8, 2024

I order the "Extending Writing Desk Console Table with 2 Drawers" and "Vanity Makeup Table with 6 Drawers for Bedroom". The website is easy to order and this is the first time order with your website and I also got 20AUD for discount, that's great. Hope my order will reach my place on time. Thank you

Date of experience: April 6, 2024
Nancy L. Costway Rep
10 months ago

Thank you for choosing us and for the glowing 5-star rating.
We are dedicated to providing a seamless and memorable experience for all our customers,
And we are delighted to know that we succeeded in doing so for you.
If any questions, please feel free to reach out to us at cs.au@costway.com.
Kind regards
Costway inc.

Australia
1 review
0 helpful votes
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Nice sturdy treadmill
January 18, 2023

Delivery one day earlier than schedule, fantastic. Treadmill is perfectly suitable for my purpose. Received prompt responses from customer services with all my enquiries. I'm a very happy Costway client. Thank you.

Date of experience: January 18, 2023
Nancy L. Costway Rep
over a year old

Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.

Overview

Costway has a rating of 4.1 stars from 1,236 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Costway most frequently mention fast delivery, good quality and great product. Costway ranks 2nd among Furniture sites.

service
11
value
10
shipping
9
returns
6
quality
9
This company responds to reviews on average within 11 days

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1,269 reviews