IKEA

I worked with an Ikea kitchen planner staff member and ordered over $8000.00 worth of goods which I paid for in full on January 11,2025. Ikea has failed to deliver these goods because they no longer have all the items I paid for in stock. I post this as a warning that Ikea is accepting money for goods and not reserving that stock after payment, or they are selling items which are not in stock even though they have been ordered with an Ikea staff member who assured that they were in stock when ordered. I have cancelled my kitchen order because Ikea cannot deliver in a reasonable timeframe. At 11.05pm the night before the booked delivery date (Tuesday 21 January 2025) Ikea texted that they could not deliver any items the next day because some of the paid for items were no longer in stock. No one from Ikea contacted me until the Wednesday and I could not get through on the help line after 30 minutes of trying on the Tuesday. The earliest delivery date I am now offered is 4th February 2025, I cannot trust Ikea to deliver on that date as I see online many of the items I ordered and paid for are now marked as sold out.

IKEA is my favorite furniture store for its affordable prices, modern designs, and convenient shopping experience. The showroom layouts are inspiring and make it easy to visualize how pieces will look in my home. I appreciate the flat-pack packaging, which makes transportation and assembly a breeze. The variety of styles and options available ensure that there's something for every taste and budget

IKEA is my go-to destination for affordable furniture and home decor. Their products are stylish, functional, and easy to assemble. I appreciate the variety of design styles available, allowing me to find pieces that suit my taste and budget. While navigating the maze-like layout of IKEA stores can be overwhelming at times, the prices and selection make it worth the trip.

IKEA charged me £40 for delivery, made me wait a week and sent everything loose. 2 items arrived damaged. They would not let me report this automatically online and I had to start a customer service chat. Redelivery will be another week, putting my project back and costing me more money. Avoid this company at all costs.

Terrible experience. Terrible customer service. The worst consumer experience I have ever had in my life. They force to wander in their stores like mice, the customer has to do all the work (even passing the items at the register). The furniture (extremely heavy) was simply dumped in our house, with items missing and they declined any responsibility (which goes against consumer laws).

I purchased $3000 worth of furniture August 8th, 2023. Everything went smoothly with the delivery but I needed these large items assembled. I spent 2 weeks going back and forth between this third party task rabbit and IKEA only to be told in the end, they could not book a task. So I'm now having to take all this furniture bavk. At one point, I was asked by a taster at tas rabbit for extra money on the side. A supervisor was never available for either service. I used to be a loyal IKEA customer. I will never buy again.

None of the promised advance contact for delivery of online order. Phoning them made no difference as identified time slot not met and when checked tracking it baldly stated "not delivered". Paid £25 to waste entire day for 2 people, no idea when to expect delivery now, phonelines jammed, and they really don't seem to care.

The company does not understand what customer service is at all. Folks over there are doing the minimal work they can when answering phones or on the chat and passing customer to someone else. The delivery service is a joke. Their delivery is a guess game on when it will arrive and if it will arrive. IKEA takes no responsibility for delivery or schedule. They pass you to their delivery partner who, in turn, passes you back to IKEA. I waited once 4 hours on already scheduled delivery and no one showed up. Then, after spending 6 hours on the phone between IKEA and their delivery partner, I was rescheduled for next day; just to find out that the delivery partner rescheduled me for week later, without letting me know. I was long time customer but now, I am done! Never again!

Nightmare with their IKEA for business sector. Sent wrong products 4x in a row for my office cabinets. Their financial team never verified the return process and posted to a canceled account without authorization, then never followed up with me directly with mail, etc. after multiple attempts to post the return. I'm an extremely patient person with customer service having experience on an IT helpdesk phone system, but quickly found their customer service is challenging to work with. I got transferred three times only to wait on hold for 2 hours. Reached the original person who transferred me improperly and was patient only asking for a manager, but was rejected. Finally forced my hand and manager is an intermediary at least, but no communication with the source has caused more confusion on the issue.