How would you rate Apple?
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Pennsylvania
2 reviews
2 helpful votes
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I sent another survey about my Amazon 30.00 gift card. Well I never received either. Just got my 10.00 eBay card and that is it. I have sent numerous messages via InboxDollars and no reply back. I really love the site and get my points but I am giving 30 days for a response and if I don't get one I am deleting my account and putting a negative review on BBB.

Date of experience: November 28, 2024
Washington
6 reviews
0 helpful votes
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All of My iPhone Extended Reality Apps from 2018 were delete button destroyed by Apple!

VeeR and YouTube VR Bookmarked Videos, Numerous Numbers of XR Apps, Manifold Garden, Tetris Beat, Apple Arcade Frogger, Apple Arcade List Of Games, And Virtual Anime Avatar Designer named V-Katsu!😭

I dropped to my knees after seeing this.
My iPhone 12 Experience is Crippled!
I WANT OUT!

Rescue Me Google!

There's Nothing Found As Evidence!
All That I See is Garbage!

+2
Date of experience: December 5, 2024
Rwanda
1 review
2 helpful votes
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I used various models of iPhones for about 11 years. Today I use iPhone 14. After updating iOS to 17.7 versions and later from iOS 16. I can't connect mobile internet in roaming almost never, I don't have "wi-fi calling " option, while I have all this when using the same SIM card in my old iPhone XR. But the most disappointing is the reaction of Apple Support. Instead of any support on the issues they just started transferring me from technical support to sales office with no positive result on my problems. Means just ignore my issues and showing me it, by doing like this. They don't care about their customers any more they do not respect their customers and started produce non quality phones and software. Next I better buy Android I think.

Date of experience: October 30, 2024
New Zealand
0 reviews
0 helpful votes
Follow Trish M.
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I was scammed into buying NZD500 worth of I-Tunes Gift Cards 8 weeks ago. Fortunately, I realised very quickly, contacted Apple and they managed to disable the cards so they didn't incur any expense. However, it took me 2 weeks via the "Customer Service Centre" to satisfy their demands re paperwork etc. Finally they were satisfied and the Refunds Dept took over. I was told it could take between 3 to 6 weeks for the refund to be processed. Today is week 6 and I still don't have my refund. I feel that the whole Apple experience has made the fact of losing my money even more stressful and feel that I am running out of options.
Don't deal with Apple if you want a refund or decent service!

Date of experience: October 15, 2024
Oregon
7 reviews
4 helpful votes
Follow Kathy G.
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Horrible! DO NOT USE SIGN IN WITH APPLE. It seems convenient in the moment but if you ever switch to android apple will lock you out of all your accounts and make is extremely annoying to get access to them again. If you don't have your old iPhone, good luck unfreezing your apple ID so you can actually sign in to anywhere. They force you to confirm on one of their phones. But here's the thing, my phone is completely useless and broken! (Also apple's fault to begin with.) So now I have to go through this whole convoluted process to *maybe* get my passwords back. Wish I just never used the service. Reminds me why I switched in the first place... apple shoots themselves in the foot and makes everything 10x more complicated than it needs to be.

Date of experience: October 4, 2024
Pennsylvania
13 reviews
33 helpful votes
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Reneged on promises
August 6, 2024

I was a loyal Apple customer for 40 years and bought dozens and dozens of apple products. On Sunday, Apple took a working computer to nothing. They knew they had goofed up and said they would repair it for free. When they got the true cost of fixing what they had done, they reneged. I will never buy another product of Apple ever again. I will never recommend them. In three days they have completely destroyed 40 years of loyalty. This is not how you treat a longtime customer whom you burned through an inept, incompetent technical support person. Accept the responsibility and make it right or lose us forever. It's become a company that doesn't care about its customers or about customer loyalty.

Date of experience: August 6, 2024
Armenia
31 reviews
5 helpful votes
Follow guillermo m.
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Ordering from Apple comes with its ups and downs. On the positive side, their products are top-notch, known for their quality and performance. Additionally, the ordering process on their website is seamless, providing a hassle-free experience. However, the downside is their delivery times, which can be inconsistent. While some orders arrive promptly, others face unexplained delays, causing frustration and uncertainty. Furthermore, the lack of transparency regarding delivery updates and the challenges in reaching customer service for assistance were notable drawbacks. In summary, while Apple delivers excellence in product quality and user experience, improvements in delivery reliability and communication are necessary for a truly seamless shopping experience.

Date of experience: April 30, 2024
Canada
1 review
0 helpful votes
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I $#*!ing hate apple
March 17, 2024

Apple hasn't been doing nothing but letting me down for the past few months, I've had my iPhone. They require billing information when you're trying to download a free app that's all I have to say. Constant horrible customer service unresponsive. They're very quick to take your money, but it takes almost a month to get a refund not worth it at all. The price tag is far too high for such a garbage UI. You're basically paying for a scam. Great job Apple you $#*!ing suck.

Date of experience: March 17, 2024
Ohio
26 reviews
1 helpful vote
Follow पपीता म.
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The best
March 15, 2024

I recently purchased an Apple smartwatch, and I have to say, it's been a game-changer for me. The functionality and convenience it offers are unparalleled. Not only does it seamlessly integrate with my iPhone, but it also helps me stay organized, motivated, and connected throughout the day. The design is sleek and stylish, making it suitable for both casual and formal occasions. The health and fitness tracking features are particularly impressive, providing valuable insights into my activity levels and encouraging me to live a healthier lifestyle. Overall, I couldn't be happier with my Apple smartwatch, and I highly recommend it to anyone looking to enhance their daily routine.

Date of experience: March 15, 2024
Delaware
1 review
0 helpful votes
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Despite some of the criticisms thrown Apple's way regarding overheating and the perceived downgrade in the FineWoven cases, my experience has been nothing short of fantastic.I'm absolutely thrilled with my new device!

I'm loving my new device! Despite some initial Wi-Fi calling issues, the transfer process was surprisingly easy. Shipping was quick, and overall, it's been a great experience

Date of experience: March 19, 2024

Overview

Apple has a rating of 2.3 stars from 2,092 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Apple most frequently mention customer service, new phone and credit card. Apple ranks 13th among Electronics sites.

service
438
value
411
shipping
297
returns
297
quality
399
+171