American Girl

Order clothes for a doll in early December and was told they would arrive by December 21. No delivery occurred so I called this morning only to be told the items were on back order and would ship in March or May. I received no communication from them of the back order. I guarantee they have lost my business for good

I'm so upset with American Girl! I ordered 5 outfits for Christmas for my young granddaughters on December 13th. I received 2 of the 5 on December 17th with the remaining 3 Saud to be delivered BY December 24th. NEVER RECEIVED THE ORDER NOR ANY NOTIFICATIONS OF DELAY! Only to find out that 1 was backordered until FEBRUARY and the other 2 NOT EVEN SCHEDUALED YET! Imagine the disappointment when Hrandma had NOTHING FOR THEM COME CHRISTMAS MORNING! I have had similar experiences with American Girl orders getting delayed but this time NO NOTIFICATION AND NO PRESENRS FOR CHRISTMAS MORNING! 2 BROKEN HEARTED GIRLS 1 VERY BRIKEN HEARTED GRANDMA! Makes me sorry I ever ordered the Dolls to begin with but I started the "tradition" with my Daughter and sadly decided to continue with my Grandgirls! I'm truly sorry I did!

Why would a doll manufacturer print a book for your daughter to read about changing their gender? Do they really think the majority of the population wants their daughter reading that garbage? I don't care how great the dolls are I will never buy another one!

First timer. I ordered 2 items $80 with expedited shipping for $30! One was received correctly. The other was not correct. Email does not work in their system. Every reply is undeliverable. Called customer service. The item I wanted was no longer available, but no one reached out via email or phone to allow me to select a suitable replacement. (Ballet costume is not similar to a Harry Potter hat). I have been on the phone for 20 minutes now with customer service to receive an acceptable replacement and return of the unwanted item. Terrible.
They want proof of purchase in order to publish this review. Purchase number AGP******* should suffice.

I just purchased the room for two trundle bed for my seven year old granddaughter. I thought the item was extremely over priced but that being said, having had a discount of 15 percent I decided against my better judgement to purchase it. I was charged 25 dollars for oversized package shipping. Upon receipt of the package, which by no means is what I would consider oversized, I was disappointed That it was packaged in a brown box with no American girl box inside,just the items. I put it together and am Very disappointed in the quality of the item. If I had known, it was so cheaply made, I would never have purchased it.

I am proud of this company for showing support for all girls in this country and not just the self righteous families who want to spread hate and lies. It is a shame that so called Christians show very much the opposite of what their teachings say. I for one am proud of this company for showing love and acceptance of ALL GIRLS. Thank you for including a mention of gender identity in your new book.

We ordered a doll for my grand daughter In Dec well before Christmas it is now January 10th still no doll. Customer service is terrible. Spoke with supervisor and all I received was excuses! This is ridiculous when you pay the high price and no gift. We have ordered several dolls in the past, this will be the last time.Poor customer service!

I was over the moon when I found Molly is back. I hadn't been looking for her, I saw a dress on Etsy that would fit AG dolls. (I was looking for miniature dollhouse furniture). We still had the desk and the yellow metal bunkbead, but no Molly. My new Molly is perfect! If I can only find the violin.

I am so proud to support a company that pomotes all parts of the human experience for girls. Body Image is a wonderful affirmation of the differences of everyone as well as give support to those that may be viewed as "different" when everyone should be valued for just being here. Thank you