Chess.com

How would you rate Chess.com?
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Texas
1 review
1 helpful vote
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Non stop cheating
November 30, 2024

EVERY opponent is a computer. EVERY SINGLE ONE. Zero effort to try and cover it up. If you aren't a subscriber, you're clock is 3 times faster.

Date of experience: November 30, 2024
Nevada
5 reviews
4 helpful votes
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I have played on this site since 2021 and has recently been playing for hours almost everynight and has gone down from 600 to 200 or less now due to the SITE's MESSED UP IT not taking care of their end and blames the players computer and it has been already checked on by a technician. I sent numerous of Reporting players and yet Chess does not even respond back nor check any cheated play on their end but to mess players up so they can be frustrated and not be done fairly to enjoy the game. Chess.com needs to be BANNED from the website if this is how they HATE people to play on it as long as they get THEIR MONEY from people that's all they care about! Look how FAST I keep losing because their system is so SCREWED up. THEY DON"T LIKE YOU if you keep complaining about their site even though you get cheated said I violated them! I heard this system is happening from overseas and Eric A. (Pres) of Chess doesn't do anything about it. This site won't take my shot screen to show how screwed up Chess.com is. Again, I've gone down on 1 min play from 600 to almost less than 200 that quick in time due to Chess.com's site that is lagging on my end to purposely have me lose everytime when I played since 2021.

Date of experience: October 21, 2024
Brazil
1 review
0 helpful votes
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My experience with Chess.com has been appalling. My account was terminated after two years without any evidence or explanation, despite my adherence to fair play. This opaque and arbitrary action shows a blatant disregard for transparency and user trust.

Shockingly, Chess.com offered to transfer my subscription to a new account, which I refused. Instead, I requested a refund as I could not remain part of a company that handles business in such a manner. They issued a refund, despite their policy of not refunding accounts closed for fair play violations. Additionally, they miscalculated the refund amount. This glaring inconsistency reveals the grossly incompetent and unjust nature of their operations.

Terminating accounts based on unsubstantiated accusations is disgraceful. I urge others to avoid Chess.com and its affiliates. Use your money on more reputable chess platforms that value fairness and transparency.

Date of experience: May 25, 2024
Netherlands
1 review
0 helpful votes
Follow Lao T.
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It is a irritative site, after all. All those in-between popups are annoying. The interface looks good but not as good as lichess. Lichess is always free, and doesn't bother if you abort the game, no hazzles, no ads, just Super

Date of experience: July 17, 2024
Florida
1 review
3 helpful votes
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Toxic / Awful
February 16, 2024

Ultimately the problem with this site isn't the game, but the people playing it. I turned my chat off almost immediately due to s*x harassment issues, and there is ZERO sportsmanship with this app. People will play at a lower level than they are actually ranked, just to boost their scores. People resign if they make a bad move or lose their Queen. They take FOREVER to make a move sometimes. (Like it's an app on your phone, not rocket science, it's not that deep.) They abandon games if they make a bad move, or intentionally try to stalemate you out if they know they're going to lose. The abandonment thing is a big problem, because even though the app has an "auto-resign" feature, it takes at least 5 minutes to kick in, and then when it does kick in it's another 3 minutes on top of that. The game is great, and the app is okay... But they need to regulate this stuff more because people get on this site and act like a**h*les. 🙄

Date of experience: February 16, 2024
Nich B. Chess.com Rep
over a year old

Hello, we're so sorry to hear about this, and we want you to know that player abuse is not tolerated on Chess.com:
https://www.chess.com/legal/community
We are constantly expanding our efforts including automated chat moderation systems, as well as dedicated moderators. We're also expanding our system to detect and prevent stalling. We ask that players please reports instances of abuse or stalling as shown here:
https://support.chess.com/article/209-how-do-i-report-someone
You can also write to us at support@chess.com for assistance. We are here to help!

Colorado
17 reviews
7 helpful votes
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I absolutely love this site! I can see the problems with it but nothing bad like that has happened for me, in my personal experience everything went right. Don't buy the premium though its wasteful. Just buy an actual chess set or use the free one, the premium can have a lot of things go wrong with it.

Date of experience: October 10, 2023
Colorado
1 review
5 helpful votes
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Garbage Site
September 28, 2023

They ban accounts without reason. Glad I never bought a membership here. Had one account banned accused of fair play violation. Average about 80% accuracy with about a 70% win rate. Nothing that crazy. Just someone whos played chess a long time. I appealed that decision. After weeks I got a link to setup a new account. A couple weeks on that account, and also banned. Their site is completely unusable.

Date of experience: September 28, 2023
California
1 review
2 helpful votes
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Dissapointing
April 8, 2024

I had just recently gotten the app, about two weeks ago. I played throughout my childhood and early teen years. After over ten years I wanted to brush off my chess skills and just have fun. Took some wins and loses first few days. Spent some time playing outside the app with some friends who are really good. Helped me with getting better. Unfortunately, coming back into the app after the first couple of winning games I was banned without any explanation other than suspicions. I don't pay for the app, and reviewing others who had the same issues I can thoroughly say I am dissapointed. The owners should be ashamed of the fact that they are willing to throw people out without explanation or reason. Other than what I assume is they were improving outside our app and not paying to show their improvements. Way to take the joy and human connection out of a classic age old game.

Date of experience: April 8, 2024
Nich B. Chess.com Rep
11 months ago

Hello! For assistance with your account status, please contact our dedicated Support team:
https://support.chess.com/en/articles/8737050-contact-us
We'll help get the issue resolved for you as soon as possible! Accounts are only disabled in the case of breach of our policies listed here: https://www.chess.com/legal/user-agreement
We never close accounts without reason, and we only do so when we detect a policy infraction. However we're here to help get that resolved for you, so that you can get back to playing chess in no time!

Wisconsin
1 review
2 helpful votes
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Sure chess.com is free, but only if you are stupid will you try to use the site. The ads that it uses to extort its members freezes games. You can't even do tactics cause it freezes the screen. In todays world its hard to be ad free in anything, but for chess.com the ads are poorly run or maybe they do it on purpose so that you can't get a decent playing experience without paying to remove the ads. Its crazy that a company pays chess.com to run there ads then they turn around and charge its members money to remove them. Ethically Chess.com should be shut down and sued.

Date of experience: March 6, 2024
Michigan
2 reviews
3 helpful votes
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Scam site
January 26, 2024

I average 1800 to 2100 but on this scam site there are 1500 players/bots that play you all the time and have min ratings of 1900 but show low values to keep your score low when you lose to them. If you play on this crap site keep in mind they try to keep your score low until you register and pay for classes. Then all of a sudden you become a much better player not because you learned anything but because they block the bots and low rated scams.

Date of experience: January 26, 2024
Nich B. Chess.com Rep
over a year old

Hello, we have tens of millions of monthly active players, so that means when you play on Chess.com, you're playing real people! Game pairings are not manipulated in any way, and we actually want to help all chess players improve and keep increasing their rating. That's why it's possible to access training features in a limited capacity even on a free account! If you suspect another player of cheating, please report it by clicking their username. We are devoting more resources and staff to anti-cheating than any entity in the world, and we understand how important it is to keep the game fair!

Overview

Chess.com has a rating of 1.6 stars from 210 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Chess.com most frequently mention customer service, fair play and new account. Chess.com ranks 927th among Games sites.

service
67
value
67
shipping
33
returns
40
quality
65
This company does not typically respond to reviews
+18