8x8 Inc

This company has a bad issue with their platform where the phone lines keep on dropping off. Tech support is a bunch of kids in the Philippines who have very little knowledge and can't help it all. The company doesn't care about you. Stay away from them! I cancelled my service with them I know have reliable and uninterrupted service, not a problem since day one. #8x8telecominications

If I could give zero or negative stars I would. This company is as shady as it gets. I have requested to cancel now 4 times. I had been with them for over 10 years. The service and the product have consistently declined since I initially signed up. Despite the declining product I stuck with it to avoid the hassle of changing. When I needed to cancel after it had gotten so bad they said I was still in a contract; which they could not produce and have continued to charge me monthly since. I have made repeated attempts to cancel and my emails are ignored. I have requested calls by management which never came. This is a terrible company and any prospective buyer would be a fool to engage with them unless you want no support, overpriced services and equipment and otherwise like being treated like a number instead of a client. Customer service is terrible, little to no support, etc. I simply could not say enough bad things about this company.

I am, or I should say was, as long time customer of 8X8. They have turned into a TERRIBLE company; non-existent customer service. They have not only constructed a "web site" which just puts customers into a loop when it's used, but now one can't even get a billing or customer service rep on the line to assist. I have been trying to cancel my account, but once in their clutches you seemingly can't even do that... I literally had to cancel my payment card and get it re-issued to keep them from continually banging the card after being informed to cancel service. Do NOT get involved with these people... it will be one of the most frustrating experience you will have, plus I have come to the conclusion they have decided customers are a pain in the backside and now deal with them dishonestly, if at all.

Over priced and unreliable. No customer service. Finally was able not renew their contract.
They decided that they did not like it so they are still charging me monthly premiums. On top of which just noticed additional charges that are 12x the monthly premium, while all along customer service is ignoring this.

Had to dispute charges with credit card company

The quality of calls is poor at best and the customer service is worse. Calls get dropped regularly or don't connect at all. Trying to log into your account is an absolute nightmare. Calling customer service is long, tedious and rarely yields any results. Services disconnected in error and when called to discuss, one person sent me to another, then another and eventually got sent to an unchecked voicemail. Not worth the money. My time is valuable and is wasted trying to deal with these issues. When my clients can't call me or have calls dropped regularly it reflects badly on my business. I would suggest paying a bit more elsewhere and getting a better service.

It's hard to reach out to their live support. They'll just keep passing over you to their chatbot for help and if you try to call them directly, you'll be stuck in the queue for about 15 minutes and their agents are not that skilled enough to understand your concern. To be honest, it's frustrating and time-consuming! Not ideal for a fast-paced workplace.

I work in a company where we handle different VOIP Providers so I understand that we can't always get 100% uptime that's why every VOIP's Technical support is very vital for this kind of business. Among all the VOIP providers I've worked with, 8x8 is by far has the worst customer support ever. 8x8 should improve this!

The service is way too complicated for small firms. It's impossible to easily do anything to customize the service without reading through multiple instructions. Worse yet, there is virtually no customer service. Terrible, terrible choice for any small firm. Stay away from 8x8.

The product is really chaotic. They don't have any help that matches the product. They don't have support that understands the product. It is a very confusing product with lots of bugs. I love my agent but it really doesn't make it a good experience. They lack features like support for Nomorobo or simple block list for uploading your Contacts or basically any modern future you would expect. It works for a big company is looking for a full-time person to do nothing but try to keep their system working.