I have found this company is one that provides terrible service evidenced by the very poor voice quality as I experience voice drop outs where entire sentences are missing from conversations, there are voice delays, echos, and difficulty understanding conversations due to the horrendous voice quality as the volume is so low it cant be adjusted high enough to make the person on the other ends voice clearly audible. I have spent hundreds of dollars purchasing their recommended QOS router with their new digital phone. I also upgraded my internet connection speed to over 200mbs (download and upload speeds) at an additional expense of several hundred dollars yet my efforts were for not due to their inferior outdated system. Calling tech support is a ridiculous and can easily turn into an all-day event taking 4 or more hours only to than be referred to tier two support which will call you back approximately two weeks later, if at all. To make matters worse they undertake unscrupulous billing practices whereby they will increase your bill and charge your credit card without any advance notice. My recent monthly bill jumped from $50 to $60. But this is not the first time this type of increase has occurred without the advance notice. This has happened many times over the years and when I call to complain, I am told, I could cancel at any time thats it. No apology, no offer to reduce the bill or offer any type of credit. Shame on you 8X8. At the very least, act like you care enough to make an effort by being accommodating to customers! I believe loyalty is a two way street so now those days are over and it is now time to give their competitors a chance. Avoid this company at all costs or you will pay dearly in lost business and aggravation.
Update: 11/22/2017
After registering complaints with 8x8 about the lack of customer support, I was advised by them that if I did not like the service I should take my business elsewhere. I heeded the advice and have contracted with a new telecom company (Ooma) to service my telecommunication needs. I contacted this company on November 15th to request my phone numbers be ported over to the new service provider. While my secondary number was released 5 days later on November 20th I have now been told my main number will now not be released until December 15th. Is it a mere coincidence that this simple step which was readily available for one number will take a month for a second number thus allowing them the opportunity to bill me for one additional month? Be assured this is the treatment you will receive if you choose to deal with 8x8 for your telecommunication needs. I would advise against it. By the way 8X8 removed my negative review from there website.