I have more time visited this shop, I have not bored. I recommended for new buyers who want buy expensive things. It is a great support and good product quality. I had a very pleasant experience with Zoara.
I would like to thank you for making this such an easy experience, The white gold ring with. 8 carat diamond looks amazing. I couldn't find anything in Australia that was even close to the price and quality.
Once again thank you.
Michael. N
Zoara website lists diamonds that are supposedly GIA certified. But when clicking the listing for more details, no image is shown and the GIA report is not available either. Clicking the live chat button brings up a box asking for email address and comments. No live chat agent available and no email response either. Thanks for the waste of time, I will shop for my 3 carat diamond at Blue Nile instead.
Hello, so sorry you had a bad experience in the past. I can assure you all of our loose stones are GIA graded and you can see the report online along with stone imagery. Our live chat is up and running at all times for your convenience. I do hope you will come back and give us another try - I promise you wont be disappointed! Ed Taylor Global Customer Service Manager
I was skeptical at first buying a ring online, but was rest assured by the team at Zoara and chatting with the diamond experts via telephone and live chat that all were legitimate diamonds with GIA number and certificate available to check. The customer service was excellent, any doubts or questions I had were dealt with immediately by phone or email. And as per the product, I was blown away, it looked even better in person, the presentation, the ring, the diamond couldn't have asked for better. Would highly recommend Zoara.
Paul, sorry for the delay in thanking you for this great review. I'm so happy to hear your experience went well and the team was able to help with all your concerns. If you need the ring serviced or have other special occasions we can help with please let us know.
I recently ordered an eternity ring through Zoara and I must say that I am beyond happy with my gorgeous ring!
The whole way through my ordering process the staff were extremely helpful, informative and very patient with all of the questions that I had.
I would highly recommend going through Zoara for their quality diamonds and exceptional customer service and I will definitely be ordering all of my future diamond jewellery though the Zoara team.
Thanks so much again to the staff that helped me through my ordering process, I am beyond happy with my ring.
Brooke,
Australia
Hi Brooke! Sorry it took us so long to reply to your amazing 5 star review. I let the team know about your comments and how happy you are. We are always standing by should you ever have questions or want to look for that new addition to your jewelry collection :)
These guys have a huge mess going on in their billing department. They want to run all sort of strange verifications (including pictures of your credit card) in order to send you your already paid goods.
They take all the time in the world to reply and of course that takes time away from shipping. This end up ruining the anniversary gift I had for my wife...
Anyways, go to a jewlery store, much safer and quicker
Dear GL,
I am so sorry to hear how disappointed you are as really do our utmost to see that all of our customers have the best possible experience with us. Of course it is also highly necessary for us to verify each and every order and am sorry to hear that as a result we were unable to make your shipping request date.
Best,
Eva S
I purchased a 2ct diamond from Zoara about 4 years ago and could not possibly be happier with the stone I wear daily in the most stunning engagement ring/wedding band combination. It makes me sad that Zoara is no longer available for others now! I hardly know the whole story about the company, but my local jeweler was amazed with my stone and told me he would never had been able to sell me the diamond I got from Zoara at the price I paid. I'm so thankful I fell into this and will always enjoy the stunning jewel I am able to wear.
I paid a loose diamond. They said the diamond is milky. I said I don't mind and will waive my rights to return the diamond but they still refuse to send the diamond I paid for. They want me to choose another diamond and said will match the price of any diamonds on other website. So I send them the link to the website which has the diamond I wish for. They then replied and said they could not match the price. That website must have priced that diamond wrongly. I asked for refund of the money I paid since they keep giving all sorts of reasons. I checked my credit card bill. I lose $70 over a course of a week due to currency exchange. So I was denied of the diamond I want, then I have to pay $70 for nothing. Never buy again from this company. They are not the cheapest too!
Dear Rowena, I am so sorry for your poor experience. I see the situation was addressed, however, if you ever want to discuss this or another purchase please reach out to me directly: Ed Taylor Global Customer Service Manager 800.431.0012
I ordered a pendant for my husband a month ago and they never sent it. I called them and they said they would call back and they didn't. So I called again and they said the pendant is no longer available. So i've been out $100 for a month for nothing but a headache. Will never shop here again.
Hi Rebecca, I am so sorry to hear how unhappy you are with your Zoara shopping experience as we always aim to provide the best and seamless experience possible. Unfortunately the necklace you ordered is no longer in stock. We sell thousands of different pieces and sometimes this unfortunately happens. I have looked into the matter and believe Samantha from our customer service team has been in touch and offered you 15% of your next order in way of compensation. Eva
We just received our halo cushion cut wedding set - it's incredible. Even better than the pictures. Website was super easy to navigate. Chat was also really simple - received great customer service and attention with my questions. Great site, will definitely be back.
Overview
Zoara has a rating of 4.3 stars from 215 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zoara most frequently mention customer service, engagement ring and shopping experience. Zoara ranks 5th among Diamond sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey there Billy! Thanks for the awesome review - happy to see you are pleased with what you found. We are always here via phone, chat and email to help you with anything you may need!