There is a difference between words and actions, between truth and imagination, between reality and dreams. This trip cost me a lot of money to fulfill the dream of my family and children, so that I could teach them the matters of their religion in the language they understand, which is the English language. That is why I allocated this religious and tourist trip for them, along with a guide, and I confirmed to them that they must speak English fluently. They confirmed that to me, as they are professional and educated drivers who specialize in tourism and Islamic historical landmarks, but it was completely the opposite. No language, no professionalism, no scheduling, and not even Arabic. Some of them unfortunately and painfully do not speak it. As for the problem, the shuttle service from hotel VOCO to Al Kabaa was too far on your back. They never stop at the drop off location and you have to take another random shuttle to the general parking lot where you can switch to voco shuttle inconvenience and the satiation packed. The drivers were unprofessional and unhelpful, making an already frustrating situation worse. I expected far better from a hotel of your reputation. This experience has left me unwilling to return or recommend your property I am extremely disappointed with the bus service while coming back from Masjid Al-Haram during my stay. The buses were consistently late, overcrowded, and unreliable. Let's say some about the hotel in madina where I stayed with my family called zowar international was so bad services and rooms so old and young and customers services not nice just waiting for tips the breakfast so low the hygiene so poor a lot of frozen food. I forgot to mention something one of the zaitoon agents when I complained about the situation said to me ( you are there for holy worships)the agent his name NAVEED is like they offered the package for free why you complaining
Zaitoon Travel is Simply the Best with such an efficient team. We had a superb and comfy time on the Holiest Land of Kaaba. Everything was perfect. We are very grateful to Zaitoon travel, so would like to hook up with you again in future inshaAllah.
Our experience during Umrah Journey with Zaitoon travel was excellent. Hotels were very close to the Holy Mosque. Very grateful to Zaitoon for such a nice treatment. We'll opt Zaitoon for future travels and recommend it to our loved ones
Alhamdulilah for everything. Jazakallah Zaitoon travels, they made our sacred journey of Umrah very memorable full of all loving memories. The arrangement company made for us was amazing. Satisfied with everything.
We are very satisfied by your services - For the customers willing to travel with this company are recommended must try them - They deliver what they commit.
Zaitoon travel provided us with the sensible tour guide who guided us tirelessly throughout our Umrah journey. We would love to catch them again in future
It was my first time doing Umrah and it has been an amazing journey. Everyone at Zaitoon travels worked very well. We've been provided with every possible facility.
I went with Zaitoon Travel to perform my Umrah in the previous spring season. I have to say that they have far beaten every expectation. Price were so cheap for package. The entire journey was very greatly planned with a daily planner. Accommodation was more than I could ask for. The whole trip was an absolute happiness and I can positively say it's been the best Umrah of my life. I recommend them to others.
We chose to travel with Zaitoon travel this time, A very lucky trip having all the services on time. Drivers, Hotel room services, Locations everything was perfect.
We have been to different place so the car was very neat and clean the driver was very friendly, courteous plus he had information of many places it seemed that the driver was actually a tourist guide I am very much impressed and very much satisfied. Thank you guys
We are very thankful to the talented team of Zaitoon Travel who work round the clock for the comfort of their clients. We had an ideal spiritual trip with them. May Allah bless them
Just Came back from the best journey of my life, I booked with Zaitoon travel and they exceeded my expectations. The services were outclass and the agent of this company managed all the things for me in advance. I will highly recommend them to anyone.
Commitment is everything and I get the best Umrah Package from Zaitoon. This year I am now looking from Hajj Packages too. Hope to have good services once again. Will recommend it to all friends and family. Bilal brother who booked my package was a very polite and humble man, thanks mate.
We are really moved by the untiring services of the devoted staff of Zaitoon Travel. We had an ideal Umrah tour with a perfect arrangement. May Allah bless you
This time I booked with Zaitoon Travel. It was one of the most authentic and worthy company with service one can't resist. I would be highly recommending them to all of my friends and family to use the great services of Zaitoon Travel for now and in future.
Thanks to Zaitoon travels for arranging the trip, The big car was on time and very comfortable to move around Saudi Arabia. Our living was so satisfactory. Thank to the mentioned agency.
We went home after the completion of Umrah, the traveling with Zaitoon travelers were so comfortable and in the good packages. Keep spreading the smiles.
Raheel helped me a lot for planning my Umrah trip last month. Price for the package was so cheap. I express my thanks to Zaitoon Travel and brother raheel who was taking care me and replied my e-mails/calls very quickly while I was performing Umrah. I am so happy with the services and the travel agency also.
I had recently performed my Umrah with Zaitoon Travel. We were provided with numerous facilities and everything was upright as per the package. The guide was very friendly and we had a very good conversation throughout the drive. I will recommend others to choose Zaitoon travel for their sacred journey of Umraaah/Hajj.
I recently have had the opportunity to pay a visit to Allah's House and Madinah Shareef. Performing Umrah with Zaitoon was as we were with our family members.
Overview
Zaitoon Travel generally enjoys a strong reputation for providing memorable and well-organized Umrah experiences, with many customers praising the professionalism, attentiveness, and reliability of their services. Positive feedback highlights the quality of accommodations, knowledgeable guides, and the overall satisfaction with the travel arrangements. However, some reviews indicate significant issues, particularly regarding language barriers, unprofessional behavior from certain staff, and transportation delays, which detracted from the overall experience for a minority of travelers. Despite these concerns, the prevailing sentiment remains favorable, with many customers expressing a willingness to recommend the company for future journeys.
This summary is generated by AI, based on text from customer reviews
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members