VRBO

First and last time useing VRBO. Tried to reserve a place, however, I was charged 328.00 and recieved no conformation or reservation. Talked to the propery owner and they said they didnt recieve a conformation nor did they recive payment. Been fighting VRBO for over a week, and cant get my money back. If you are traveling and need a place, stay away from this co. Complete SCAM

I've contacted VRBO several times I was a host and this was my first rental with them and they haven't paid me they sent me an email that said that they were paying me but it could take 5 to 7 days so I waited nothing and then I contacted them a week later and they said well we're having technical difficulties now this is February 1st and I still haven't been paid and they're still having technical difficulties in paying money to host that was already paid to them by our guests? This leads me to believe that possibly this company is in trouble and if I were you I would get away from them asap

They hold your money for over a month! I've called several times and they just hang up! This place is nothing but thieving scammers! The customer service reps are foreign. Customer service is not in place to help you and they are extremely rude. Trying to get your rental money is a full time job! They promise callbacks and never call. If they don't like what you're saying they just hang up. They just want your money!

Prior to Expedia purchasing VRBO.com, it was an excellent place for vacation home owners and travelers to exchange. Expedia has ruined this company! I have removed all 3 of my homes from the VRBO platform, as the company is now run buy uneducated, barely understandable idiots. There is no escalation process, no accountability, no reason to trust your home to these incompetent children!

We booked a place in Homosassa for the end of October. Due to the pending hurricane, we cancelled. Now, I had changed my bank account during the time of deposit for rental and cancellation, so VRBO now says they refunded my money to an account that's no longer active. The bank says they couldn't receive funds on a closed account. After several phone calls, I was dismissed, put on hold, told to call back in 48-72 hours. They have no intention of reimbursing the $282.62. The property owner sent an e-mail acknowledging the refund we did not receive. I guess VRBO is keeping that for themselves. The last person I spoke with was dismissive, kept saying "have a nice day" and hung up. I will never use VRBO again and would strongly suggest you steer clear of this company. I will give a one rating only because I can't give a 0. Poor customer service.

I host 3 properties on Vrbo, I will take them all off this company and only use airbnb, who are far superior, they have a real customer service team and actually care about their hosts and guests, Vrbo do not care about anything but the dollar

As usual we always stay at Brett Robinson for the Shrimp Festival. This year we had to book through VRBO. The initial price of unit was around 2100 for 4 days. By the time I saw what my credit card was charged was 2965. This was outrageous. I have never before paid a price this outstanding for a condo or would. The communication with the host was kind of touch and go. Granted I thought she communicated that the room was ready and gave us the code to the room and gate. I was wrong. When we got into the room there were flies both dead and alive. Literally there were flyswatters in the pantry. Makes sense. Also, in the kitchen was an excessive number of gnats. We thought maybe there was food in the disposal etc. Once we went to the store, I purchased bug killer and gnat catcher. Notified the VRBO rep. Who stated she was not aware of this and will let housekeeping know when they clean next time. Also wanted pictures. Next, we wanted to be able to use our phones. Meaning we needed the Wi-Fi code. Usually there is a paper with the code on it etc. So, I called the 1-800 number for Brett Robinson who was so helpful and got us the Wi-Fi code. Being from the south we are huge football fans and were going to watch the games while getting ready. We needed an access code. Texted the Lacie again and she was not aware of an access code. I explained to her the TV is asking for a code for us to be able to access ROKU etc. By this time, I was done. We had no dishwashing soap, dishwasher detergent, wash cloths, or scrubber. Thankfully this isn't my first rodeo so I always bring extras. Lastly, our friends were in Unit 310, same building. Come to find out their condo was $1700. I
Am hoping somehow the owner of the property sees any of the complaints mentioned and realize that VRBO is a travesty. Any comments on a course of action would greatly be appreciated. I do have pictures, but I am unable to upload them.

Rachel

Although I have cancelled my booking well before my trip (9 months until the trip) I have still not been refunded the 100% as promised. Only refunded the 286.00 service fee, but now still waiting for the other 1500.00. I used to use this service as an owner and they are trying to tell me that the owner needs to refund the money, but I know from experience that they have the funds, not the owner. I will never use this service again.

Worst customer service ever, and their renter vetting is non-existent. VRBO still has not paid me for a rental of my lake house from TWO MONTHS AGO, and they simply keep passing the buck to the next lackey who does NOTHING. You can only talk with customer service in India, they can't and won't do anything, and no one from US support or billing or chat will ever respond to pay what they owe me. On top of this royal PITA, every month there's another "guest" scammer wanting to rent my place for 3 weeks, but needs to pay with a "company check"--there's no picture, and no history, yet when I notify "support" that its a scammer they do NOTHING. Travellers AND Hosts beware

We were told that our rented space in Edmonton, Alberta had a combination lock on the door but would have its combination changed with each new tenant. However, that was not true and it was double booked. Upon arrival, I opened the door to be confronted by an old man in his underwear standing in the living room We called the owner and he blamed Airbnb, which means he was using both booking agency to rent one space. We had a hard time getting our money back, as the VRBO representative was just as useless as the owner. Suggest that you buy a lock of your own and replace the door knob while you are renting or you too may find yourself having uninvited house guests. This service is nothing but a venue for slum lords. If a no star review was possible, that would be my selection. What I will never again select is this site. If I don't have a place to stay the next time I am in Edmonton, at least I can go to that space. The door combination lock is 9696 for anyone else with a similar issue.