Yext

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Arizona
1 review
18 helpful votes
Follow Steve M.
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Every time I speak with one of their reps, it seems I get nothing but grief. I was recently on a conference call with 4 of them. They promised to finally combine my 2 accounts that I've repeatedly requested for 3 years now. I also told them I was not interested in buying blocks to save money and was happy with my buy as I sign clients up. What did they do? Well, without notifying me, without first invoicing me, without any communication whatsoever, they charged my credit card $12,973.33. So sick of their games.

Yext attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 28, 2018
Rev C. Yext Rep
over a year old

Steve, thank you for bringing this to our attention. A full refund has been escalated to our billing department. Thank you again for reaching out.

Florida
1 review
3 helpful votes
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After we paid 100s of dollars, they just disappeared, and with over 20 requests from their site and countless calls and text to the agent that sold this system to us. We have NOT got one call back to help finish setting us up.

Date of experience: May 26, 2021
Yext S. Yext Rep
over a year old

Hi there. Since we had escalated your feedback, we are glad you were able to connect with our wonderful Support team. We leave no client behind and it's great to see your account set up and your concerns resolved. Please reach out if you need anything else.

Washington
1 review
0 helpful votes
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Yext.com is the best!
November 30, 2019

It has been the best marketing decision that I have made since in 2014. It has improved the marketing of my program by 100%, and every year it is worth the investment. It's a great system for any business, and yours too.

Date of experience: November 27, 2019
New York
1 review
8 helpful votes
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I had been a customer since 2018 with all my customers using the service. I was automatically renewed in late February. I reached out to my rep to discuss and he never responded. I just concluded a three month communication with Yext's ticket system and they will not cancel my auto renewal as they claim i had inform them 30 days before renewal. Had a rep contacted me i would have. These are tough times. All my agency's clients are closed. I had cancelled each individual client account with Yext. I offered to pay one month as a compromise but they will not accept. I just told them to terminate my account completely and will never work with them again. I assume i will see them in court. What a poor way to treat a customer. There are plenty of other services out there.

Date of experience: May 19, 2020
Yext S. Yext Rep
over a year old

Hi Rich, thank you for taking the time to leave us a review. We apologize for the experience you had with the team. We strive to give our clients advanced notice of their account renewal and are working on ways to improve the process. We'd love to get in touch to hear more about your experience. We'll reach out to you directly but you can always reach us at support@yext.com.

Oregon
1 review
15 helpful votes
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Frustrated
April 22, 2019

Yext manages Yahoo's search engine. For month's now they have listed my business hours incorrectly. Trying to reach someone who can fix that is so far for me impossible. Yahoo directs you to Yahoo's own website who then after a few frustrating phone calls directs you to Yext. After a pleasant text interaction they were able to direct me to register to claim the free listing. Easy enough however they don't have a place to enter business hours unless you pay them. They stopped texting me when I declined to upgrade and puchase the service. I might have looked at their product if they had been willing to help me with my issue.

Date of experience: April 22, 2019
Yext S. Yext Rep
over a year old

Thank you for reaching out about this, Chris. We apologize for the back and forth and inconvenience regarding this matter. We have reached out to our team about this situation and have discovered that the Yahoo listing in question is live and displays with the correct information that is currently in the back end of our system. This was provided via Yext Partner DexYP with whom you work. Since you are working directly with DexYP, we recommend that you reach out directly to them for any additional questions, including incorrect information appearing on listings and login information. We hope that this helps, and if you continue to have any issues, please contact us at support@yext.com.

Hawaii
1 review
1 helpful vote
Follow D Y.
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Started with Yext in 2017. It was ok and it was a resource I needed to generate more business with. Watch out for the auto-renew as it's difficult to cancel with YEXT as there is absolutely no live contact, no email nor phone to cancel! Disputed with my credit card company but it may take up to 90 days for a possible refund!

Date of experience: November 27, 2020
Yext S. Yext Rep
over a year old

Hey D. Y., we want to clear up any issues with your account and its renewal as quickly as possible for you. Please contact us at support@yext.com so we can speak with you directly. We know these are trying times for everyone. Our goal is to support businesses in any we can and look forward to resolving your concerns amicably.

Pennsylvania
1 review
0 helpful votes
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I just want to update my address for maps and I get rude $#*! emails from this company. I got a call saying I needed to pay, to update my listing. This company is garbage. I go online and set up an account but can't make any changes there either.

Date of experience: March 14, 2022
Yext S. Yext Rep
over a year old

Hi Michael, we'd like to connect with you directly. Please reach out to our support team by using our contact form at https://help.yext.com/hc/en-us/requests/new. Please provide your business name and phone number so we can verify your account and provide the best guidance on how to update your listings.

Florida
1 review
17 helpful votes
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Do not hired them!
July 27, 2018

This people are very dishonest please do not hired them for your Bussines or you will lost your money!
I have a account with them and they did nothing for my bussines even Google recommended me to ask for my money back and I did but they send it to a wrong bank account and I lost my whole $449.00 please if you dont want to lost your money do not hired this company they are very disrespectful and manager are very bad costumer service. After i lost my money they did apologize and said that was a mistake from the agent and offers me another packets for my bussines ridiculous ahh

Date of experience: July 25, 2018
Kelsey L. Yext Rep
over a year old

Thank you for bringing this to our attention. We apologize for any miscommunication and inconvenience. Our Support Team looked into this issue, and found that Yext sent reminder emails for upcoming renewal dates, a manager reached out, and the company refunded you the prorated amount. If the issue is not resolved, please email support@yext.com.

New York
16 reviews
82 helpful votes
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I normally wouldn't leave such a horrible review of an online business but I do wed development as well as SEO and this is just a bunch of poop. They list you in web sites that almost no one uses, some of the sites where actually going out of business until they were placed in the Yext arena.
It's a scam. If it was a good thing they wouldn't constantly send out huge amounts of SPAM begging and attempting to have people purchase.
Web Developers and SEO specialists do not use them, if you were the average Joe or business don't waste your time...
Let me put it this way. If it wasn't for the amount of SPAM you get from them you wouldn't even know they exist. It proves how useless they are.

Date of experience: February 1, 2019
Georgia
1 review
22 helpful votes
Follow Taylor G.
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This company tries to get you to sign up with them. They don't do what they promise in the first place, and if you ever leave them all the listings they've created for you are owned by YEXT so, If you ever need to update or remove this listing in the future, you CAN'T! You are stocked and there is nothing you can do! In addition to that, you not getting a customer support if you are not paying this company, they act like jerks if you are not their customer anymore.

Yext attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 5, 2018
Rev C. Yext Rep
over a year old

Taylor, we appreciate the time as well as the effort you made in sending over the list of publishers are you trying to update your listings on.

Yext does not have control over any of these listings. Each of the sites has control. Once you cancel your Yext subscription, we remove our locks and whatever information you last updated is what stays there unless the listings provider changes them.

We do not own the information and we do not own the publishers. Only the business owner or the publisher can update the listings. It is up to each of the individual publishers if they would like to give the business control of their listings. These are not in our control.

If you have any other questions on how that works, please don't hesitate to reach out to support@yext.com.

Overview

Yext has a rating of 3.2 stars from 170 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Yext most frequently mention customer service, business listings and great experience. Yext ranks 26th among Marketing sites.

service
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value
21
shipping
7
returns
10
quality
22