Well developed sales process and on-boarding process, all the rest not so good. Need to wait months for issues to be finally looked into, duplicates are not being suppressed, info is incorrect on some listings... very disappointed with Yext
Every time I speak with one of their reps, it seems I get nothing but grief. I was recently on a conference call with 4 of them. They promised to finally combine my 2 accounts that I've repeatedly requested for 3 years now. I also told them I was not interested in buying blocks to save money and was happy with my buy as I sign clients up. What did they do? Well, without notifying me, without first invoicing me, without any communication whatsoever, they charged my credit card $12,973.33. So sick of their games.
Steve, thank you for bringing this to our attention. A full refund has been escalated to our billing department. Thank you again for reaching out.
After we paid 100s of dollars, they just disappeared, and with over 20 requests from their site and countless calls and text to the agent that sold this system to us. We have NOT got one call back to help finish setting us up.
Hi there. Since we had escalated your feedback, we are glad you were able to connect with our wonderful Support team. We leave no client behind and it's great to see your account set up and your concerns resolved. Please reach out if you need anything else.
It has been the best marketing decision that I have made since in 2014. It has improved the marketing of my program by 100%, and every year it is worth the investment. It's a great system for any business, and yours too.
I had been a customer since 2018 with all my customers using the service. I was automatically renewed in late February. I reached out to my rep to discuss and he never responded. I just concluded a three month communication with Yext's ticket system and they will not cancel my auto renewal as they claim i had inform them 30 days before renewal. Had a rep contacted me i would have. These are tough times. All my agency's clients are closed. I had cancelled each individual client account with Yext. I offered to pay one month as a compromise but they will not accept. I just told them to terminate my account completely and will never work with them again. I assume i will see them in court. What a poor way to treat a customer. There are plenty of other services out there.
Hi Rich, thank you for taking the time to leave us a review. We apologize for the experience you had with the team. We strive to give our clients advanced notice of their account renewal and are working on ways to improve the process. We'd love to get in touch to hear more about your experience. We'll reach out to you directly but you can always reach us at support@yext.com.
Yext manages Yahoo's search engine. For month's now they have listed my business hours incorrectly. Trying to reach someone who can fix that is so far for me impossible. Yahoo directs you to Yahoo's own website who then after a few frustrating phone calls directs you to Yext. After a pleasant text interaction they were able to direct me to register to claim the free listing. Easy enough however they don't have a place to enter business hours unless you pay them. They stopped texting me when I declined to upgrade and puchase the service. I might have looked at their product if they had been willing to help me with my issue.
Thank you for reaching out about this, Chris. We apologize for the back and forth and inconvenience regarding this matter. We have reached out to our team about this situation and have discovered that the Yahoo listing in question is live and displays with the correct information that is currently in the back end of our system. This was provided via Yext Partner DexYP with whom you work. Since you are working directly with DexYP, we recommend that you reach out directly to them for any additional questions, including incorrect information appearing on listings and login information. We hope that this helps, and if you continue to have any issues, please contact us at support@yext.com.
Started with Yext in 2017. It was ok and it was a resource I needed to generate more business with. Watch out for the auto-renew as it's difficult to cancel with YEXT as there is absolutely no live contact, no email nor phone to cancel! Disputed with my credit card company but it may take up to 90 days for a possible refund!
Hey D. Y., we want to clear up any issues with your account and its renewal as quickly as possible for you. Please contact us at support@yext.com so we can speak with you directly. We know these are trying times for everyone. Our goal is to support businesses in any we can and look forward to resolving your concerns amicably.
I just want to update my address for maps and I get rude $#*! emails from this company. I got a call saying I needed to pay, to update my listing. This company is garbage. I go online and set up an account but can't make any changes there either.
Hi Michael, we'd like to connect with you directly. Please reach out to our support team by using our contact form at https://help.yext.com/hc/en-us/requests/new. Please provide your business name and phone number so we can verify your account and provide the best guidance on how to update your listings.
This people are very dishonest please do not hired them for your Bussines or you will lost your money!
I have a account with them and they did nothing for my bussines even Google recommended me to ask for my money back and I did but they send it to a wrong bank account and I lost my whole $449.00 please if you dont want to lost your money do not hired this company they are very disrespectful and manager are very bad costumer service. After i lost my money they did apologize and said that was a mistake from the agent and offers me another packets for my bussines ridiculous ahh
Thank you for bringing this to our attention. We apologize for any miscommunication and inconvenience. Our Support Team looked into this issue, and found that Yext sent reminder emails for upcoming renewal dates, a manager reached out, and the company refunded you the prorated amount. If the issue is not resolved, please email support@yext.com.
I normally wouldn't leave such a horrible review of an online business but I do wed development as well as SEO and this is just a bunch of poop. They list you in web sites that almost no one uses, some of the sites where actually going out of business until they were placed in the Yext arena.
It's a scam. If it was a good thing they wouldn't constantly send out huge amounts of SPAM begging and attempting to have people purchase.
Web Developers and SEO specialists do not use them, if you were the average Joe or business don't waste your time...
Let me put it this way. If it wasn't for the amount of SPAM you get from them you wouldn't even know they exist. It proves how useless they are.
Overview
Yext has a rating of 3.2 stars from 170 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Yext most frequently mention customer service, business listings and great experience. Yext ranks 26th among Marketing sites.
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Thank you for reaching out. We apologize for the inconvenience. Our Support Team would like to look into this issue further. If you'd like assistance, please email your business name and contact information to support@yext.com.