Williams-Sonoma

Ordered turkey breast from William Sonoma (not inexpensive) as said enough for 10-12 people. SO SMALL but they cannot supplement with another breast! Bad description and customer service. Will not order again

My wife ordered some WS products on their web site on 12/7/23. She used 2 different gift cards to pay for her purchase, which apparently confuses the system and every single Williams-Sonoma customer service person. It is now 1/20/24 and our order has never shipped and although 6-8 service reps have promised to resolve the problem, no-one has actually done it. There is no follow up, no courtesy, just BS promises to get us off the phone. We will never deal with this company again. Terribly frustrating!

Their customers service is ridiculously poor. 0 communication. Item never showed up, now I'm told will be delayed for 3 months. I called their customer service 4 times on separate occasions who were completely unhelpful. I'm honestly surprised they are still in business. Save yourself the stress and buy elsewhere.

If there were zero stars thats what I'd give them. I paid over $3,000 for the Drifted Ebony Wood Dining Table. Not only does it seem like pressed plastic wood product, the finish started coming off in less than 6 months. Although I finally called within a year of receiving it. (Not buying it unfortunately), there was no satisfaction. Wasted Money. My household has no children, no chemical products, and no wear and tear. Don't be another victim of their company by ordering from them. Pitiful Quality for an extremely high price.

Its going to take a lawsuit for this company to do right by its consumers.

This company is a disaster and would highly recommend not purchasing from. The furniture on display is not the same you receive - very different quality. The website tells you delivery estimate and it has surpassed that estimate for weeks.

Do not purchase from West Elm, you will be extremely dissatisfied and disappointed in the entire process. At the end you will wish you went with your other options like i am sure many shoppers encounter.

I have been a customer of Williams-Sonoma for many years. Up until now, everything has been mostly fine; however, they sent me a defective item recently and won't let me send it back. In addition, they refuse to answer my email, and instead send me automated messages to repurchase the same defective item. Unbelievable. Will be cutting up their credit card and never using it again.

I don't know if the items they are selling are just cheap quality or if it is the company itself which doesn't even check the conditions of the items they are selling, but the tea box we received was in awful conditions, probably it was a return and they probably sent it to us because we had never bought from them before, so for them we were just second or third class customers. I would recommend you not to buy from a company which treats first time costumers as third class customers. Please keep in mind we did some fixing of the item ourselves because when we opened the box you could even see the nails on the side and the lid didn't fit properly

My wife received 4 decorative plates from her daughter in law. One plate had a black inclusion in the white portion. Customer service contacted that resulted in the agent told us to "keep it". I sent an email to the ceo. NEVER GOT A RESPONSE. Now that is customer service of the first magnitude.

Never buy food from them! They ruined our Christmas!
We decided to purchase our Christmas meal with them, after reading to the fake advertisement!We ordered the food on dec 15 for arrival before christmas (Dec 22)…it didn't arrive and we called and were said that delivery was confirmed for the 23rd! Nothing arrived and when we called today we were said that you would not honor the delivery and they could do nothing about it! Now we are left without any food for our Christmas Eve! They ruined our Christmas… so be aware of this scam of a company!