Waste connections will charge their customers for services not provided. Say, bad weather hits, instead of picking up as soon as they can they will just skip you. They refuse to adjust bills when they don't provided the service they are paid to provide.
As a business that generates a lot of diaper trash we count on our Tuesday and Friday pickups. Our Tuesday pickup rarely comes. Even after we call on Monday to make sure they say they will be here Tuesday but don't arrive. I don't know if they have staffing issues but since they have a monopoly on this service in Waxahachie it is a bad look for both the company and the city.
5 year contract, start low $ but soon you will pay more in garbage removal than your mortgage. You provide them an open check for 5 years.
They only pick up your trash about 75% of the time but won't give you refunds or call you back. They also lie and say they've serviced your address when they haven't.
They are complete crap. The customer service is impossible to get a hold of. They increase your rates frequently. They are rude, uneducated imbeciles. They operate very unethically. I have been trying to cancel service with them for over a month and I go weeks without getting a single reply to my emails.
Wanted to cancel service they wanted to charge for a can I never had. They stole MY BEAR PROOF Can off my property and are keeping it!
This company is so horrible. They do not care about their customers. They are inconsistent on pick up days and time when you call customer service they are $#*!. They will not help you and they will not come out until the next week. Then they try to say that the trashcan was not outside the location And they look up cameras to show that it wasn't. They always pick up at a certain time until it's convenient for them to switch up the time so that they can screw customers they went from $40 for two trash cans up to $80 for two trash cans in a matter of one year and they try to say that you do not look at your invoice so that you can renew the contract. I've been a a customer since 2017 and yet they wanna treat me like this. I will be looking for other trash companies in my area. I am done with this stupid company.
Waste Connections, you give them business for years, then have to have your lawyer involved to cancel the contract when you no longer own the place.
They quoted me a price online that I signed up for and then added another $40 onto it without telling me and then charged me a late fee for not paying it. When I called in about it they said "thats why we want you to call in to sign up" as if it was my fault that their website lies about the price youre going to pay for service.
This company is terrible. We have back yard service for a reason. They have missed our address more than they have stopped and picked up my trash. The people on the phone will lie to you and just tell you what you want to hear. I have had to threaten to call the department of health because it got so bad. Terrible company. I would not recommend them to my worst enemy.
Overview
Waste Connections has a rating of 1.5 stars from 133 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Waste Connections most frequently mention customer service, pick ups and next week. Waste Connections ranks 20th among Waste Disposal sites.
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members