You will get only order confirmation mail and post that no response will come from customer care. Ordered a saree with complete payment and it's been a month not even a clue of delivery and no reply for refund also. Be ware of this a fraudulent site.
Also I feel positive reviews here are paid one. Because I see so many customer with same issues and when we comment on their promotional posts asking on status- they are clevr in deleting
Alerting all new customers not to trust this site
I have booked saree on July 7th but not yet received any tracking details till now. Th customer service people dont pick up calls and least bothered about the customer. They are not ready to return my as well as the saree which i have selected is not there currently with them. Please look at website and buy sarees, they are running fake business looking money from the people.
THE customer service. Not responsive. No proper refund or return policies. No on time delivery. We received the product after one month of order and another product we didn't receive and later we were told that the product is not available. We were not even acknowledged of it. We got to know when we reached out to them. In whatsapp also no immediate response.
I ordered online saree Nd quality is as expected. I liked the quality Nd colour of saree. They were as expected.
But saree was delivered bit late as proper communication was not made like saree is being weave.
Customer care, responded nicely both in Facebook Nd watsapp.
Positive reviews Nd mostly recommended
After placing an order i requested them to add a stiching service unfortunately i missed to add in website.
But i got a smooth Shopping Guidelines from Customer care support
Finally i received my saree with good stiching service.
Especially Thanks to CS team of vynam
As im living in Virginia, USA, its difficult to find a Designer here.
One of the friend suggests vynam, its truly amazing experience the way Customer care people gave a assistance with Designer in call support & qulaity design as well.
Surething to Recommend vynam.
We have ordered two sarees from vynam and only one saree is received. Despite chasing multiple times for the other saree, there is no response from customer service. Upon contacting on their whatsapp number, the person promised to provide the DHL tracking by evening. He never comes back and don't attend calls or respond to emails again.
Beware - Don't be lured looking at the prices and amazing collection they put up. You don't know what you are getting into until you realise how painful chasing these guys is.
The website is dodgy. Order tracking option doesn't work and their contact email is useless as no one responds. You only get one confirmation email after the money is paid and no further details on the shipment. Truly a bunch of unprofessional people running the business who miserably fail to keep up the trust of their customers.
I placed an order for 8 items in 1 week as I will be traveling to India soon, figured I can get them all ready at once to bring them back to US. Below is what I ordered from their website and what I got... The customer service gentleman keeps insisting that they both are the same. Look for yourself and decide... 5 more items are on their way and am dreading to find out what more is in stock for me to endure...
It feels like even if the pictures don't match what they send (not a minor difference, major design differences), you are just stuck with the order... never had such a bad experience with online purchases before...
I m thoroughly satisfied with my purchase. Colour, quality of material. Everything perfect! Their customer service is very good! I m loving it... Marvelous...
As you can tell from other reviews, Vynam people are big time frauds! They'll charge your money and won't reply for weeks when you inquire! And if you're lucky enough to get your order after couple months, the quality of saree is disgusting! It's not even close to silk. I don't understand how these people are in business!
Overview
Vynam has a rating of 3.4 stars from 141 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Vynam most frequently mention customer care, good quality and online shopping. Vynam ranks 8th among Sarees sites.
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- Hyderabad, Telangana, India
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members