Overview
Vital Records Online has a rating of 1.1 stars from 126 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Vital Records Online most frequently mention birth certificate, customer service and credit card. Vital Records Online ranks 84th among Government Records sites.
One of the worst companies Ive dealt with in a long time. You have to fill out the information and verify it on the original website. Then you have to check your email to verify all the same information again and provide pictures of your drivers license. I didn't realize that until 2 weeks after paying for the service. $60 for them to delay the process. After I verified the information on the email, I called them to confirm the actually performed their job and sent the information to my home state. I was put on hold for 20 minutes just to speak with someone and the lady was dismissive about their delay in my processing. I highly reommend you got with anyone other than Vital Records. Its a rip-off and their service sucks.
Pending response from this agency, is it fraudulent?
ORDER INFO - Order #: *********
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Marriage Certificate - $34.83
Certified Certificate Copy - $26.00
Certificate Processing Fee - $15.00
Additional Certificate Copy - $19.95
Expedited Certificate Shipping - $14.00
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Total: $109.78
Note: your bank statement will reflect a charge from "Archives.com and Archives.com and Archives.com and Archives.com and Archives.com".
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Your marriage certificate order is being fulfilled by USAVital - an official source for government-issued vital certificates. Some county records offices may require additional information in order to verify your identity. USAVital will contact you directly if any additional information is needed
* How to reach customer support *
If you have questions about your order, you can contact USAVital directly by phone at *******550, or send them an email at *******@USAVital.com
I've been waiting now for almost 3 1/2 months for my NJ Birth Certificate, and the state returned the application and the fee and said only one document had been included, so they could not process the rest of the order. One of the two documents I sent to them originally never made it into the application or was not correct, to begin with. So now I must wait even longer to resubmit this application. I agree with others here, go directly to your county or state's website and do it through them, this was a waste of my time and money, which I doubt I'll ever get back.
Ordered birth certificate. They won't refund my money. Keep giving me different answers that contradict the previous answers. Don't waste your money. Somehow they manage to look legit with a lot of reviews but are not to be trusted. They did refund my money.
I'd give 0 stars if possible. The whole organization is a SCAM. I paid them $60 in January for a certificate and after 8 months, with them losing my data twice, they accomplished nothing. They are not the Department of Health for a state which is the RIGHT PLACE TO GO. This is a scam, with horrendous customer service and will waste your time, take your money and do nothing. They should be closed for scamming consumers.
Hello, Kathleen.
We are truly sorry to hear about your experience and regret that our service did not meet your expectations. Your frustration is completely understandable, and we take your feedback seriously.
At Vital Records Online, we strive to simplify the application process for vital records by providing pre-filled forms, detailed instructions, and mailing options to assist customers with their requests. However, we want to clarify that we are not the Department of Health or a government agency. This is explicitly stated on our website and throughout our communications, as we are a third-party service provider dedicated to facilitating the application process.
Regarding your concern about data loss, we assure you that your information has not been lost. Protecting the personal data of our customers is our highest priority. We utilize encryption and robust security programs to ensure the safety and confidentiality of your information.
We regret the delays you experienced and are committed to promptly resolving this matter. Please get in touch with our support team by email or phone so we can address your concerns and work towards a resolution.
Thank you for bringing this to our attention. Your feedback is invaluable in helping us improve.
Pretty much what the title says. Vital Records is great at processing your credit card payment. And then it just ghosts you to find out that it won't ever send your birth certificate to you.
Hello, Rachel.
We sincerely apologize for the negative experience you’ve had with our service. We understand how frustrating it must be to feel like your request was not properly handled after making your payment, and we regret that you’ve been left without clear communication regarding your birth certificate order.
At Vital Records Online, we are committed to providing reliable service, and it’s concerning to hear that you’ve not received your requested documents. We would love the opportunity to correct this situation and ensure that your order is processed as quickly as possible. Please contact us directly by email or phone number so we can investigate the status of your application and provide the support you deserve.
We truly value your feedback, as it helps us identify areas where we can improve. Once again, we apologize for the inconvenience, and we appreciate your patience as we work to resolve this.
I apply for a NY birth certificate for my son 10 weeks later I am still waiting they keep saying it's still still under review
Yesterday I travel to NY and received one in person I was inform then that this company is a fraud and should report them and the only out side company that they work with is vital check please do not use this company you will not receive anything from them
Hello, Winifred.
Thank you for sharing your feedback. We truly apologize for any frustration or inconvenience you may have experienced during your son's birth certificate request.
We want to clarify that Vital Records Online is not a government agency, but a private company that assists customers in preparing and submitting their applications to the appropriate government offices. While we are committed to helping facilitate the process, we do not control the review timeframes set by the state. Unfortunately, some requests may take longer to process depending on various factors.
We understand that you obtained your son’s birth certificate in person, and we are glad you succeeded in doing so. In the meantime, please reach out to our customer service team so that we can assist you with any further steps, including a refund, if applicable.
We strive to offer transparent and helpful services, and we regret that your experience did not meet your expectations. If you have any additional questions or concerns, please do not hesitate to contact us.
Trying to get a death certificate for my brother. Worst experience i have ever had. After multiple emails and phone calls, i am even more confused. They will charge your account immediately. After all the crap, they send an email that says they need more info. The email also says they have everything. Scroll down and it says we don't service this area anymore. I then see on their website that they only provide the death cert 3 to 6 months after the event. I call and want a refund. I tell the girl do not refund to the account that paid. 4 times she said she would refund to the account used to pay. Finally i asked for a supervisor. Was told they don't have one. Asked to talk with who you work for. Was told don't work for anyone. Asked to talk with her boss. Was told not available. She put the refund through on the account i told her not too. After all this i told her f@$k you
Hello, William.
Thank you for taking the time to share your experience. We sincerely apologize for the difficulties you’ve encountered while attempting to obtain a death certificate for your brother, and we fully understand how frustrating this process has been for you during such a difficult time.
We regret that our communication was unclear, and we acknowledge that your interactions with our customer service team did not meet your expectations. We take feedback like yours very seriously and will use this as an opportunity to review our processes and improve our training.
Regarding your refund request, we apologize for the confusion that occurred. Our intention is always to process refunds promptly and according to customer requests, and we’re sorry that this wasn’t handled as you had specified. If you would like further assistance with this matter, please don’t hesitate to reach out to our team so we can ensure any outstanding concerns are resolved.
We genuinely appreciate your feedback and regret the frustration this caused you. Should you wish to discuss this further, we’re here to help.
I ordered a birth certificate on 12-21-23 and still haven't received it. And i paid an additional $20 for a rush order. They don't respond to emails or chats. This is a joke. If you need a birth certificate, order it directly through your states website. Wish I would have done that instead. Back to square one. Disputed the charge through my bank. Hopefully I'll get my money back one day.
Hello, Donna.
We sincerely apologize for the delay you’ve experienced and for any frustration caused by the lack of communication. We understand how important it is to receive your birth certificate promptly, especially after requesting a rush order. Your situation does not reflect the level of service we aim to provide, and we deeply regret that you were left feeling dissatisfied.
We also want to assure you that your emails and chats are important to us, and it is concerning to hear that you haven’t received a response. We will look into this immediately to determine what went wrong and to ensure that such communication issues are addressed.
If you’re willing, we’d love the opportunity to work directly with you to resolve this matter as quickly as possible. Please contact us again by email or phone call so we can personally oversee your case and assist with your refund if applicable.
Again, we sincerely apologize for the inconvenience, and we appreciate your patience while we work to resolve this.
Ordered a birth certificate for my son and paid for all the extras as I cannot get to our county seat to order from the health department very often and this appeared to be faster. Fast (2-day) processing took 29 days (Dec 28-Jan 23) before it was sent to the health department. Overall it took 42 days to receive my order. Save yourself time and money and take a day off to go order it yourself.
Hello, Don.
We sincerely apologize for the delay you experienced in receiving your son’s birth certificate and understand how this has caused frustration, especially when you were expecting a faster process.
We strive to provide efficient services, but there are times when delays can occur due to the specific requirements and processing times at the state or county level. While we offer expedited processing on our end, the Health Department's timeline for handling and delivering documents is something beyond our control.
We truly regret that the process did not meet your expectations and appreciate your feedback. Please know that your experience helps us identify areas for improvement, and we are committed to enhancing our services.
If there’s anything more we can do for you, or if you have further concerns, please don't hesitate to contact us directly by email or call.
Best regards.
Our process is simple, fill out our simple forms online to generate your application then get your vital records application documents without hassle directly at your doorstep. Follow the instructions to complete your application and mail everything with the pre-paid provided envelope to your local post office. You will only to track online your application on USPS website and get notified when your vital records are ready.
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Hello, Kristie.
Thank you for sharing your experience with us. We sincerely apologize for any confusion or frustration you’ve encountered during your request for a birth certificate. We take these concerns seriously, and it’s disappointing to hear that you have received inconsistent information from our team.
Our goal is always to provide clear, transparent communication and support to our customers, and it seems we have fallen short in your case. We would like to make things right and review your refund request to ensure it is handled appropriately. Please reach out to our customer service team directly so we can resolve this matter to your satisfaction.
We value the trust our customers place in us, and we regret that we did not meet your expectations this time. We appreciate your feedback and are committed to improving our services.