Vital Records Online
Questions & Answers

It was a report to send to state to pay fees to get a document. This site is making false statements

If you paid through our website you should have a phone number to call on the confirmation email that was sent to you. You would reach out to our Customer Service department at 1-844-218-4825 Monday-Friday 9:00am to 7:00pm EST.

Dear Dan, By using our service you will receive your official Birth Certificate from your local Health Department. This document will allow you to get important document such as driver license, passport or social security card. We are making sure to request the most detail Birth certificate from the agency who has the best version of your record. Also, we will make sure your application is free of mistake before sending to you and we provide a detail custom-made notice to avoid any delay with your birth certificate processing by the health department. You can review our birth certificate process on our website: https://www.vitalrecordsonline.com/birth-certificate

Dear James, We understand your concerns about our website. We provide the best service of document preparation assistance in order for you to get your birth certificate, death certificate or marriage certificate without hassle. Some people may find our services not suitable for them and be rough on our online reviews even before trying to contact us. Our customer's satisfaction is our priority and any of one of our customers doesn't like our services, we will be glad to cancel their purchase and refund their application fees. Our well-trained customer service agents are available MON - FRI from 9am to 7pm and WILL answer your call in less than 5 minutes to assist you with your application. Outside business hours you can use our customer support interface: https://www.vitalrecordsonline.com/support and we will get back to you in 1 business day.

You can get an emergency one if you go to the government website and download everything there an pay the fees. All this site does is prefill your application, like how pdfs do it. It doesn't do anything unique to get that done but they charge a lot for it.

Hi, We provide every customer our phone number in our email confirmations. We do not provide our customer service phone number to non customers. You can reach Customer Service at 1-844-218-4825 Monday-Friday from 9:00am to 7:00pm EST

Hi, We provide every customer our phone number in our email confirmations. We do not provide our customer service phone number to non customers. Y Ou can reach Customer Service at 1-844-218-4825 Monday-Friday from 9:00am to 7:00pm EST

Am I able to use an expired I.D., I would like to know before I spend the money

You probably won't sadly. They claim to have a customer satisfaction policy where as long as you cancel within 72 hours you can get one. HOWEVER I tried THE SAME DAY and was told me sent you the application already. Service was done oh well. Even though their false advertising made me think I was ordering a birth certificate not paying $50 for a dumb application. They blocked my email when I asked for a refund. This place is a joke next time use vitalchek instead and good luck on your refund.