If I could give zero stars I would! Stay away from this company! It is an absolute scam and fraudulent business. I used the site to sell back textbooks and first they gave me very low offers for extremely expensive textbooks. I understand that most companies won't give you much for buyback textbooks so I was understanding at this point. However once you send them your textbooks, they will come up with ridiculous excuses for why they are not acceptable and refuse to pay what was agreed upon. At that point you are either forces to forfeit your books to them or pay a ridiculous amount to have them shipped back to you. This is clearly a play to steal the expensive textbooks without ever paying back what was agreed upon because most people will just choose to forfeit. If you ever want to see the money you're owed or get your textbooks back to sell somewhere else then DO NOT USE ValoreBooks!
This company is a complete scam. I wish I never would have encountered them. Seek out a more reputable organization for textbooks. I wouldn't be surprised if most of the positive reviews were paid for. Their customer service is awful.
Hello Tina, I am sorry you were not happy with our service. I have reviewed your order and see that your order was not created on a Valorebooks sellback site. Your order was placed through Textbookx.com. Valorebooks is the 3rd party marketplace who agreed to purchase your textbook if your book met our acceptable conditions policy which it has not, unfortunately. According to the terms and conditions of TextbookX.com you are required to provide a return label for your rejected item. As explained by our support team, this is Not a Valorebooks policy but a policy documented within the terms and conditions of TextbookX.com. If you have any further questions, we suggest contacting their support team regarding their return policy. My apologies again.
It a fraud, avoid at any cost. I was just swindled for 1 book for which I had to pay return shipping and the other is somehow lost in shipping. For 2 books I got nothing, you better sell your college books locally.
Hello Abderr, I am sorry we were not able to accept your first book for sellback, however, your second book was accepted on 9/21/2023. A check has been processed and issued to your address. Please contact our support team at cs@valore.com for any further questions. Thank you.
Purchased a textbook 12/31/19, today is 1/23/20 still no book has arrived even after several correspondences via email. Don't like that there is no way to contact the company by phone. Asked for refund twice, no response until a complaint was filed with the BBB. Never again, I'll stick with Amazon!
Hello, our apologies for the poor buying experience using our site. In the future please notify our support team at cs@valorebooks.com right away so we can resolve any issues promptly.
Twice they've canceled my book orders with no explanation. Both were for big price differentials, which makes me think the prices were in error or a bait & switch. I don't use them anymore, and the same goes for Abe Books. Use eBay or Amazon instead.
Hello Gary, our apologies for the poor buying experience using our site. In the future please notify our support team at cs@valorebooks.com right away so we can resolve any issues promptly.
I had two textbooks in very good condition and tried to sell them back at Valor books. Then after shipping my items they rejected them with ridiculous excuses like "cover damages", etc. which is impossible. They refused to pay me, and I need to pay if I want to get my books back. Also, they said they would "recycle" them, so I think they will get the books from students for free and then sell them.
Hello Linda Y, I am sorry you were disappointed in the reason given for not accepting your items for sellback. Any further questions please contact our customer support team at cs@valorebooks.com.
I ordered a book for my daughter that she needed by today to take back to college with her. I paid almost $9.00 for expedited shipping for it to get here today. When placing my order it shows the delivery date to be today. Well my daughter has left to go back to college and still no book. When I try and reach out to the company they give me a bs excuse as to how many days it could take to get here. They ignore the whole part that I paid the 9 to receive it today. Why did I pay the extra to be sure it was here today if they don't even get it here. Never again will I use this site, I ordered 2 other books from other websites and didn't even pay extra for shipping and they have already arrived. If you want to be over charged by false arrival dates and a customer service dept that treats you like you are stupid then this is the site for you to use.
Hello, our apologies for the poor buying experience using our site. In the future please notify our support team at cs@valorebooks.com right away so we can resolve any issues promptly.
I ordered my books on May 24th 2023 and its June 16th, there is no update, there is no seller information, the tracking number doesn't show anything, its been that way from the start. You can't contact them by phone. Classes already started 2 weeks ago and no one from this company contacts you back. They got your money and to bad about your books. Now i'm stuck in a class with no books and no way to contact them and get any reply back of where my books are.
My apologies John for the shipping delay. A full refund has been issued back to your credit card. I have also followed up with a voicemail message and email. Please don't hesitate to contact our support team at cs@valorebooks.com for any further concerns.
It took them 7 days, the maximum they alotted, to reject my book for sell back for "binding damage; even though the book left my house in prestinie condition. They quoted me $81.30 for buying my electronics engineering textbook, and it was too good to be true. Total Scam I expect. They quote great deals to get you to send a book to them, then once it's rejected you have to pay for shipping, or they will "recycle it" free of charge. Meaning they get your book for free!
Hello Evan, I am sorry you were unhappy about our sellback policy. Our terms and conditions for sellback are posted on our site. This policy was in effect at the time you submitted your order. If you need a review of our policies please don't hesitate to contact our Customer Service Team.
I sent ValoreBooks a $150 textbook that I had to buy for a college class. They said they would take the book and send me a check in the mail for $23. Not a lot, but at least it was something. They told me this on September 1st. I waited for my check to come for over 3 weeks when they said it would take up to 2 weeks. I emailed them and they said they rejected my (perfectly fine - not ripped, no writing in it) textbook on September 2nd. I was never told of their rejection policy and never received an email on September 2nd from them saying that they rejected my book. So, I never got my money and I will never send them a textbook ever again.
Hello Alyssa, I am sorry you were disappointed in the reason given for not accepting your items for sellback. Any further questions please contact our customer support team at cs@valorebooks.com.
Overview
ValoreBooks has a rating of 3.6 stars from 1,577 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ValoreBooks most frequently mention great prices, good condition and college student. ValoreBooks ranks 5th among Textbook Rentals sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Hannah, I am sorry you were disappointed in the reason given for not accepting your items for sellback. Any further questions please contact our customer support team at cs@valorebooks.com.