USTechSupportReviews 70

Don reviewed my computer health. He called me back after reviewing my program functions, doing a virus check and other tune up functions over a 30 minute time period. Other tech companies may have made me stay on hold. I was able to watch what he was doing, but wasn't tied to the computer. He gave me a report of his findings and was friendly and easy to understand.

When I described my issue the tech who helped me worked meticulously and carefully to find the cause and create the perfect solution for me.

Talked to agent and explained the problems. He fixed all my issues, explained everything to me. Very professional and thorough.

I cannot express enough gratitude for the help, expertise, patience, knowledge, and above-and-above service provided by US Tech Support! This was my first experience with US Tech; I am not a 'techy' person, and their technician, Josh, accomplished the tasks needed to get me set up and going. He gave me tips for the future to prevent stress and the comfort of knowing that Tech support would always be available to assist. I would recommend Tech Support and Josh with a BIG 10!

Emmanuel was courteous, affirming, and incredibly knowledgeable. He saved the day. He became my friend during that 1 hour and 45 minutes. Thanks US TECH SERVICE TEAM!

Tech support is great- seem knowledgeable and helpful. But I had to argue with the supervisor for 10 minutes until she finally "found" that I had indeed renewed my subscription for the service. This happened a few months ago also.

Thoroughly patient and professional with me; configured my system for latest version of System Mechanics installation.

Great service by friendly, knowledgeable staff. Very quick to respond to tickets and issues resolved almost instantly.

I have been a US Tech Support customer for years. However, I am currently very displeased. I have had problems with the back up program I purchased 7 months ago and have had to call for support several times. The last 2 calls made today, I was told that a technician would be calling me after he completed his current call. Two hours later, I called again with the ticket number and was told a technician would call in 10 minutes. It is now again 3 hours and no call. Both times I was told the supervisor was notified and it would be expedited. I feel these are just "scripts" for different situations. Such a waste of my time trying to get the service I have paid for.

Nathan fixed my Google Chrome Bookmark favorites issues. My cache fixes logged me off of everything

Superantispyware scan on bootup was showing a Trojan virus and suggesting a full scan. When initiated the scan started but some minutes later the PC shut down. On reboot the whole cycle started again.
I coontacted the SAS parent company help line and a very helpful tech (Fernando) sorted it out very patiently. Original SAS program uninstalled and reinstalled again. No problems so far so hopefully all sorted again.

USTechSupport is bundled with SuperSpyAntispyware, Buried in the agreement is allowing USTechSupport to charge your CC for monthly fees. SCAM BEWARE!
Because SuperSpy Allows this We will not longer be recommending this to Our Customers
USTechSupport got couple monthly charges Superspy Lost 100's of yearly fees and customers.
DO not BUY WE HAVE ALREADY REPORTED USTechSupport as a fraud company

Tech department installed the updated version of System Mechanic and added extra security by installing "Secure VPN" to my computer. The work was well explained to me and done 100% efficiently

I was having a problem with a website on my computer. Got a hold of USTECHSUPPORT and got it fixed in a few minutes They not only fixed the problem but told me what to do if it ever happend again.

I signed last year for them to fix my printer issues I was having. They could not figure out how to fix it. I forgot about it and then 1 year later they charged me $20 for a monthly subscription that I never signed up for and was not notified that I was going to be charged for this. This company is a scam. I would never use them.

I was a customer of Advanced Tech Support (ATS), which was replaced by US Tech. Service deteriorated from immediate and thorough to marginally adequate and very tedious to access. After a futile week of repeated calls (a few days after renewing payment) to have my computer tuned up, I closed my account. Without providing any service after payment renewal, they refused to refund much of my payment, and aggressively pursued continuation of my account. Their business model is offensive to deal with, and I would not recommend use of their services or software options.

By connecting with a software application business about a wrong keyword I entered, they promply call me by phone and then asked me trough a mail if they could connect to my computer.
After accepted the connection remotely reset the software keywords and let me enter a new master code.
They wait until all the steps were done.
First of all the verified the permissions I have for the use of this application to know I owned that.
They performed a resumed report of the operations done while in connection with me.
A small questions were answered by me as the job was finished.
I very much appreciate the assistance and help provided by UStechSupport.

I purchased the service for $518 - the sales person and the website states 30 day refund guarantee - I did not use the service and tried to cancel after 7 days and they refused - Also they were rude!

We analyzed the problem, disabled my firewall, loaded the new software, re-enabled my firewalland now it works like a charm.