The manager, Daniel, at US Bank Tempe (Baseline and McClintock) is not honest and has retaliated against me by withdrawing money from my account. He is engaging in questionable and suspicious activities with my account, prompting me to close it today.
I urge the authorities to investigate his retaliatory actions against customers. He retaliates against customers if they reveal his dishonest dealings with their accounts.
I'm uncertain what to say, but my sincere advice is: do not open an account there and closely monitor your finances. Daniel, the manager, is not honest and retaliates when a customer voices a complaint.
DO NOT OPEN ANY KIND OF ACCOUT WITH US BANK, YOU'LL REGRET IT!
9-19-24 – I'm back to write in my US Bank Trauma Journal.
This problem has been an issue for a long time, I've reported it at least 8 times, but NOBODY CARES…this should be their motto - "NOBODY CARES AT US BANK"
When I call to try (usually very unsuccessfully) to get some kind of resolution, I often get this scenario:
US Bank's phone greeting asks (in a ladies recorded voice) for my account number, I type it in, then she ask for the last 4 of my social security number, I type it in. Then, a short pause, the recorded ladies voice says "this is not a valid account number". Then, again the recorded ladies voice asks for my account number, I type it in, then she ask for the last 4 of my social security number, I type it in. Then, a short pause, the recorded ladies voice says "this is not a valid account number". Then, again the recorded ladies voice asks for my account number, I type it in, then she ask for the last 4 of my social security number, I type it in. This goes on and on, if I press the 0 button on my phone, I hear nothing but… the recorded ladies voice asks for my account number, I type it in, then she ask for the last 4 of my social security number, I type it in.
I literally have to hang up and dial a different one of US Bank's inefficient phone numbers.
When I finally do get a person on the line and I explain this scenario to them, they could not care in the least, they never say "gee, this sounds like a problem we should fix, all they want to do is transfer me into the US Bank's Transfer Non-Merry Go Round. Terrible, terrible customer service, in every aspect that you can imagine.
DO NOT OPEN ANY KIND OF ACCOUT WITH US BANK, YOU'LL REGRET IT!
8-7-24 – I'm back to write in my US Bank trauma journal.
This week something happened for the third time in the last 5 weeks. On Monday I received a call from Jennifer, who told me that she will be my Point of Contact during this application process. We talked for a couple of minutes, but I told her that I was not in a place to continue talking. Jennifer and I arranged an appointment for her to call me at 1:00 the next day. I was thrilled, stupidly thinking "wow, I have one person I can talk to every time I communicate with US Bank". No, no, no, the next day at 1:00 I waited for her to call me. After waiting, I dialed US Bank at 2:11pm (my first mistake, right?). I asked for Jennifer, my point of contact person, and I was told that she could not be "transferred" to, nor does she have a direct email address"…LOL.
Reflection: 5 weeks ago, when I started this application process I talked to a Michelle, who called me and she made a phone appointment to call me the next day, at 2:00. No, never did call me.
Then, I remembered 3 weeks ago when I was talking with Customer Service, and I requested to talk with a manager or supervisor, I was told that one would call me back "in 24 to 48" hours. Well, that was on a Tuesday and I diligently kept my phone in my hands waiting for this fictitious manager to call me, it never happened.
Horrible business practices, representatives telling you that they will call you back, even scheduling a time of day, then it never happens, is this what management promotes?
DO NOT OPEN ANY KIND OF ACCOUT WITH US BANK, YOU'LL REGRET IT!
7-29-24 - OK, today it was 3.25 hours.
You know when they say "writing a journal about your griefs, will help you relieve the trauma"….well, here I go, you are going to see my journal.
I'll start by saying that my writings will be reflecting similar experiences that I have had, for 15 years with US Bank (now referred to as them).
Today it was 3.25 hours of nothing but frustration, and a waste of my time.
For four weeks I've tried to submit application for financial assistance form. Because my interest rate on my equity loan doubled six months ago and due to them not letting me "fix" my rate (for years and years I tried).
When I called the Loss Mitigation Dept. (who I was previously told to reach out for application status), then they transferred me to talk with the Home Equity Dept, who transferred me to the Hardship Dept. who then transferred me to the Special Point of Contact Dept, then, after 45 minutes on hold, told me that I am being transferred to the 'Collections Dept.", another 45 minutes to find out that I am not in collections, and then I was transferred back to my original department, to the Loss Mitigation Dept. Yes, the transferring all around, with no accountability from the employees doing this, so very frustrating.
U.S. bank has liquidated all my open positions without reason. I have filed a complaint with them.
They confirmed that the liquidation was handled incorrectly and offered me compensation of only 1.6% of my losses. Stay away from this broker! I was lucky enough to get my money back with the help of RegainOrg.Info I got my refund with their help
I've had us bank for over a decade and just recently started having multiple issues. They advertise can back deals too get you to spend at various merchants but then don't honor them. If you call to ask why you get passed around to a dozen people who all day they don't know and I need to talk to another department until someone just hangs up on me.
Probably THE WORST bank I have ever banked with. Terrible customer service. I opened a business checking account on line because they were offering a bonus for opening new accounts.(now I see why).
From the beginning til now, 4 months later, I have had nothing but horrible customer service. Every time I have called, I have gotten different answers for the same question. Their employees are not trained well, Rude and unknowlegable.
Will never bank with this institution again.
I hate that when paying my balance on my card I must tell the whole card number. With my Chase account I only have to give the last four digits. Also with Chase, it gives me the option to pay the total amount owed by pressing one key, but with US Bank I have to manually put in the exact whole amount. And it won't allow me to pay more than the amount. Because of this I will quit using my us bank card, and use my Chase card instead.
After calling Cardmember Services 4 times, 4 days straight. I eas not in the mood for being lied to, spoken to in such a rude manner. Whatever the disrespectful twit name was I hope her behavior is heaped upon her 100 times more. I found her disgusting.
I have a 401K with US Bank that I am trying to roll over to another institution and its a nightmare. There was a problem with the system the day I went in to process the roll over to the other institution and it would not accept my password. The only way around this was to use the "forgot password" option. This has resulted in 4 days of submitting paperwork and jumping through hoops to get my password reset just to rollover my funds.
My advice to anyone using any of US Bank's systems try to avoid having to reset your passwords at any cost, its an exercise in aggravation.
I'm out of state for work and I contact my bank to add my wife to the account but Mary Beth was not patient to understand the reason of the call. I hate giving my bank one star but such people like Mary Beth had forced me to write this review.
Please stay away from this bank, US BANK is the worst bank I have ever dealt with. I opened a business account less than 2 weeks and nothing but issues, I wire some money there and they put a hold on the account for closure, and they will hold my money for up to 120 days. This is hurting my business, and you have nobody to talk to, I called 3 times and customer service will not even pass it to the supervisor or manager.
Overview
U.S. Bank has a rating of 1.5 stars from 309 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with U.S. Bank most frequently mention customer service, credit card and next day. U.S. Bank ranks 290th among Banking sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members