How would you rate USA Passport?
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Kentucky
1 review
0 helpful votes
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SCAM
January 5, 2025

Go to https://travel.state.gov/ NOT to this website that "looks" official -- the require YOU to enter all the info and then give you a PDF of your information on what is actually a FREE government form. DO NOT provide them with all of your personal information -- go to the official.gov site ONLY for passport renewal.

Date of experience: January 5, 2025
Ohio
1 review
0 helpful votes
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Avoid! Scammers!
November 24, 2024

I have waited for several years to get a passport because of the cost. They charged $90 for ME to fill out the application. They refused a refund, then called me a threat when I said I would report them! If getting a passport- make sure it is a.gov website. Learn from my mistake. I got a new bank card & will dispute the charges with my bank. Also reported to FTC & BBB.
If I could have given negative stars, I would have.

Date of experience: November 24, 2024
California
1 review
4 helpful votes
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Spam, don't use it
August 10, 2021

They just want to steal money from you. The form can be simply fill in by anyone. They fake like from government, but not. They don't even let you revise the mistake. No one answer customer. Totally spam.

Date of experience: August 10, 2021
California
1 review
3 helpful votes
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I fell for it
February 11, 2024

Stupid nefarious website, I can't believe I fell for it! Locked my cc as soon as I read the reviews here and will be calling my bank tomorrow to block any future charges from the site.

Has anyone experienced identity theft after using this stupid thing? I'm so mad at myself I could scream!

Date of experience: February 11, 2024
Delaware
1 review
1 helpful vote
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SCAM
January 4, 2022

I did the same thing everyone else did on here. Input all my personal information thinking it was an easy way to renew my passport. I put a freeze on all 3 of my credit reports and will be calling my bank shortly.

Date of experience: January 4, 2022
Utah
1 review
0 helpful votes
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I was in a rush and didn't notice that it wasn't a real government site, total waste of money! You can do the exact same thing for free on a real government site (even the pdf fill), they're just charging bookoo bucks for something that no one needs! I even had a few mistakes on my application, and they didn't catch any of them - so much for paying for something to check your application and help you fix anything wrong before you submit it. I would've had to redo another one once I got to a passport center.
Free government version:
https://travel.state.gov/content/travel/en/passports/how-apply/forms.html

Date of experience: July 27, 2022
Tennessee
2 reviews
5 helpful votes
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I took the bait, hook line and sinker. They appeared very ligament but they are anything but ligament. I paid them initially the $70.00 and ask my wife to mail application and head shot photo as well as the additional cost of $40. She mailed it the next day but forgot (thankfully) to include the additional $40.00. Two weeks later, the packet was retuned without my $70 of course and the letter stated that I needed to pay the additional $40.00 plus provide another front photo that was 2"x2" (which is what I had sent them to begin with). They told me that the one that I sent could not be used due to the size "large size" (I recently requested a refund which of course, was not replied to. They should be placed in JAIL!

Date of experience: October 4, 2022
Arizona
1 review
27 helpful votes
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The website showed up in my Google search for passport services. I'll admit I was pretty confused about the process of passport renewal anyway and liable to fall into a trap. I did think they were good guys even though their website mentions they are not affiliated with a government agency. I thought the. Org in the web address meant they were just an organization to help people get their passport. They did provide a service by giving me a pdf form to fill in with Social Security Number and other personal information, that I then submitted to them for "approval". I didn't realize after paying $39 to them that I still needed to pay the US Government an additional $140. The service provided by this company was worth about $5 at most.
If they stole my identity it'll cost me a lot more than $39.

Date of experience: September 4, 2020
Minnesota
1 review
6 helpful votes
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Taltal Scam
May 23, 2021

Site has small print that it is not a government agency. I am 88 years old and have a tablet computer. As a result I could not read this hidden small print. I gave all of my present passport information on their website. Later when I read their privacy policy, I learned that they, and anyone else they sell my information to, can use my data for any purpose (e.g. Illegitimate). To opt out, they provide a fake email site which doesn't work; you can't trust them anyway even if they accept your opt out. I changed my credit card to a new number and posted a free fraud alert on Equifax.

Date of experience: May 23, 2021
California
1 review
0 helpful votes
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SCAM
November 29, 2022

I filled out all my info on my phone and when I went back to the tab it was all gone and then after looking through the website I saw the "not affiliated with the gov" like I paid almost 60 and this is my first time filing out an application for a passport so of course I was very confused currently on the phone to do a charge back and trying to freeze my ssn pls don't do what many of us did

Date of experience: November 29, 2022

Overview

USA Passport has a rating of 1.1 stars from 43 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with USA Passport most frequently mention credit card, personal information and government agency. USA Passport ranks 35th among Passports sites.

service
22
value
22
shipping
17
returns
16
quality
21