US-Appliance

I should have updated this review some time ago. First thing first - if you purchase anything from US-Appliance, you must follow to the letter their product acceptance requirements. Generally this means that you have a very limited window to respond. If you don't, you will likely be responsible for the cost of any repairs that are required. However, I ultimately found a customer service representative that was very helpful and ultimately resolved my issue. I was able to return my oven and get a replacement. It took finding that right person and to plead my case but they made it right in the end. Saved a lot by using US-Appliance.

While the customer service representatives do really try, it isn't worth it. The first time my appliances arrived completely damaged and broken and I was accosted by the driver for trying to refuse them. The second time I paid the extra money to have them brought inside the house and was yelled at by the delivery guys for asking them to bring them in and told "this isn't what you paid for." They then just left my refrigerator on the porch and refused to bring it in. Eventually they did send people back to move it in but I had to miss 3 days of work dealing with it all.

Nervous about ordering an appliance online and receiving - not anymore. Great service and safe delivery. No damage to the Range and the US Appliance representative professional and helpful. The carrier service was also professional and helpful.

Be prepared to wait for your order due to Covid product delays (not US Appliance's fault), but the order was delivered as expected and US Appliance provided excellent service and updates during the waiting process. Love my new Weber grill!

When I was first looking for a washer/dryer and came across US Appliance I was skeptical because I didn't know anything about them. Online reviews were enough for me to give them a shot and placed an order. The dryer ended up being backordered everywhere for 8 months because of COVID and them all being stuck on the wrong side of the world. The first time I called, US Appliance was super friendly, helpful, and sympathetic. They helped me look for what they did have and told me if I found what I was looking for somewhere else they would refund my purchase, no questions asked. I ended up going with another brand that was in stock at another store and called US Appliance again to cancel my order. Again, even knowing I was canceling they were incredibly friendly. I can't recommend this company enoguh.

George in Customer Service was Amazing!

If you are in the market for an appliance, I would highly recommend US Appliances.

Make sure that when you decide to purchase your appliance, you take into consideration your location in the US.

US Appliance is located in Michigan and we are located in Arizona. This being said, US Appliance wants to keep the cost down for their customers and therefore will wait to ship to Arizona until they have enough appliances traveling to the (in my case) Southwest.

So if you plan accordingly and are not in a hurry 3 to 8 weeks) until you need to receive the appliance, this is definitely the place to go!

The Customer Service was professional, courteous and prompt!