I paid for expedited shipping and then they said that they would not ship until the 15th and it's the 4th! I tried to cancel the order just an 15 min after placing it and they said they can't cancel it! I'm upset and want my money back.
Placed an order and then cancelled immediately because I realized my son would be out of town and not be there to accept it. They still placed the order and charged my credit card. Chats and emails to them took days to get answers and they basically said, "too bad".
I don't understand why some people call this a scam! I've had great customer service experiences, very personable. I ordered this as a gift for my friend after her surgery and called to cancel it afterward. They did it right away with no pushy sales tactics, just wished her a speedy recovery. For those complaining about being charged again.
I've been thinking about getting a snack subscription box for my family to enjoy, and I'm thrilled I did! The package arrived within a week, and we had a great time sampling the snacks. Just remember, it automatically renews every three months.
I read the details before buying and was ready for this service. The website clearly states it's a subscription that auto-renews periodically. If you don't bother to read, don't blame others for your ignorance. By the way, my friend loved her Protein box. Highly recommend as a gift too.
I initially received this subscription as a gift and liked it so much that I continued it. Since then, I've also gifted it to my sister, who loved it too. It's a unique gift idea, and it makes holidays even more special!
The monthly subscription is convenient, and unsubscribing is as easy as renewing. I don't understand why some people are complaining and calling it a scam. They were very helpful and canceled my subscription without any hassle when I asked.
I'm very happy with my order. Finding gluten-free snacks that are affordable is tough, but this subscription solves that problem. Plus, I don't have to worry about reading labels.
I was pleasantly surprised by the variety of snacks and drinks! There were many items, and I'd recommend it to anyone looking for healthy snacks if you're bored with your usual choices.
I love discovering new snacks, and this subscription has introduced me to so many! The convenience of having healthy snacks delivered monthly is unbeatable, and my kids love them too.
Overview
UrthBox has a rating of 2.6 stars from 84 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with UrthBox most frequently mention customer service, credit card and month subscription. UrthBox ranks 7th among Meal Delivery sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Teresa
It is interesting how people share only half the information. You forgot to mention you sent an email to have it shipped earlier so it can arrive by the 14t. Like I mentioned on the phone I spent 1 hr this morning to push that for you. After that you wished to cancel it in your next email and call. All I said was give me till end of the day so there is no confusion as to what the status of your order is. I also clearly mentioned if they havent processed it I will go ahead and refund it. Anyways it didnt get processed so your money is refunded.